Basil Toyota

When we met with our salesperson (Ken), we were given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken neve given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken never showed us how much we were being offered for that vehicle. We also asked Ken if Toyota offered financing. Ken said they would get us the best financing by looking around. Basil Toyota is not transparent at all. We stopped at Mike Smith Buick GMC after meeting with Ken. They gave us a similar piece of paper with the price of the vehicle we were looking at with the price of the vehicle, how much for our trade-in, and the different percentages for financing with the payment. Ken did not provide any of that. When we got home, we spent time figuring it all out on our own. When I sat with the financial gentleman and I asked who we were getting the financing through, he said it was with Toyota Financial. I also paid to have the vehicle undercoated and was told the service department would call me to schedule an appointment. I picked my vehicle up on Monday, October 16. The service department called me two months later to schedule an appointment. I am super happy with the Toyota Highlander. I will never again purchase a vehicle from Basil Toyota. More

Zack Liaros Is the best salesperson and he went far and beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack! beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack! More

Our Sales Representative was very personable and answered all of our questions. He explained their terms very well. all of our questions. He explained their terms very well. More

The service team did a great job. They answered my questions about new tires, and found me a great deal. Matt is outstanding They answered my questions about new tires, and found me a great deal. Matt is outstanding More

Friendly, courteous,efficient service department. They do the necessary repairs, and don’t try sell you what you don’t need. They do the necessary repairs, and don’t try sell you what you don’t need. More

Very positive first time experience with Mike Basil Toyota. Tyler was friendly, helpful and knowledgeable. I’ll be happy to recommend, in fact I already have! I love my Tacoma!! Toyota. Tyler was friendly, helpful and knowledgeable. I’ll be happy to recommend, in fact I already have! I love my Tacoma!! More

These guys gouged me on my new truck because it was during Covid and shorted me on my trade. Even after my wife and I bought several cars from them. Service guy Matt has an attitude problem and the during Covid and shorted me on my trade. Even after my wife and I bought several cars from them. Service guy Matt has an attitude problem and the still haven’t fixed my vehicle. Tech left engine cover off to the side and it rode there for a month until I checked the oil. Service department forgot about me. Basil obviously doesn’t need my business. Anymore. I feel bad for my salesman. More

Absolutely terrible dealership. Treated so poorly by their car buying staff. wasted my time TWICE coming out there. I was first reached out to by THEM to buy my vehicle. Had a price Treated so poorly by their car buying staff. wasted my time TWICE coming out there. I was first reached out to by THEM to buy my vehicle. Had a price discussed over the phone, they told me to come in and they would buy. Once I got there although I sent them pictures of the truck and all the information on it. They proceeded to lowball me on the truck. Whatever I took my truck and went on my way no hard feelings. Few weeks pass by and I decide to accept an offer of a negotiated price slightly above what they offer me. So I drive to the dealer along with another ride considering the dealer has already inspected my truck in person and made me a locked in offer. I get to the dealer and they proceed to cut 3,500 off the price we negotiated and agreed on because of something they failed to see. When asked why, the staff goes "I dont know man I just speak for the managers".... What kind of dealer does stuff like this thats supposed to be a professional dealer. This is also crazy considering I just bought a brand new car from that same dealership 2 years back. Waste of time and shady people working there. DO NOT RECOMMEND. More

The person I initially was in contact with about a truck by email just suddenly stopped responding to my emails. I was apparently turned over to someone named Mark who contacted me and was cordial at first by email just suddenly stopped responding to my emails. I was apparently turned over to someone named Mark who contacted me and was cordial at first but then became rude at times and condescending at other times as I sometimes asked repeat questions about something I had forgotten or did not know. When someone is purchasing a $40,000 truck by distance you should not be treated that way no matter how many questions you have. When I received the truck, for a 3 year old certified vehicle there seemed to be a lot of things wrong, including undercoating specks all over the running boards, a small dent in the tailgate, and a cracked grill. The tires were new but the wheels have a lot of rust for 3 years old and I feel should have been replaced . The engine was also dirty despite me specifically asking Mark to ask someone to clean it before delivering the truck. The only real helpful person was a manager named Ryan. He was very polite and respectful and tried to help. He even helped financially with paying for some of the things wrong with the truck, although not all of the items that I think should have been taken care of for the price of the truck. If you go to this dealership I would suggest you ask for him to be involved in your deal. More