Reason for Visit: Service
I recommend this dealer: No
My Review of Battlefield Ford:
ive taken 2 cars to them
1st car... 95 ford probe GT
i had a no start condition and i couldnt for the life of me find the cause. i took it to them to see if they had any ideas and they said it was a broken timing belt and it would be about 1k to fix. i thought this was a little funny since i had just replaced the timing belt about a week earlier and the car wasnt running before or after that. so i got the car home pulled the engine, and low and behold a brand new timing belt. not only that but the seal i put on the cover hadnt even been broken. so not only did they flat out lie about that but they charged me $80 for somthing they didnt do.
2nd car... 02 for focus
this car had 28,000 miles and a broken motor mount. thats it just a motor mount. but my shop is backed up so i figured if i told them what was wrong they could handle it. this one was even better.
the next day i got a call saying that it would be 3k for a broken timing belt, broken drive belts, broken ac lines, and broken coolant hoses. this got me a little upset since when i dropped it off the car it ran fine and wasnt leaking anything. the timing belt alone would cause the car to not run. when i told the guy that thats not how it was when i watched them pull it into there bay, he yelled at me. and when i said id just fix it he yelled at me again and said that the engine was too complicated for me to fix. thats funny cause my shop biulds race motors. including for the focus. so i told him im ganna come see this for my self when i pick it up. when i got there the next day the car was a mess. the timing cover had a hole in the top of it and the timing belt was slashed, the hoses had clear straight cuts in them, the ac lines were cut with what looked like bolt cutters judging by the marks on both sides and the belts were also cut. also there was fluid every where on the floor. now for one if the ac lines had snapped on there own some how they would have made a very loud noise and spayed every where given how much pressure theyre under. and if the hoses some how were cut before i got there the fluid would have leaked out where ever they were cut. as for the belts and timing belt. i wouldnt have been able to drive the car to them and they wouldnt be able to drive it into there bay.
oviously i wasnt to happy so i told the service manager that i was pushing the car to there lot and i didnt want them to do anything at all to it. i would bring my trailer tomorrow to get it.
anyways when i got there i was presented with a $3500.00 bill and they had done all the work that i had told them not to do. they said if i didnt pay it then i wouldnt get the car back and they would auction it off. after talking to my lawyer i paid it to get my car back and im looking into further action.
if i knew then what i do now i would have gotten the police invoved
these are the only 2 times ive sent anything to them and i will never do it again
this is also not the only story like mine several members of my family have had the same problems with them from not doing work they said they did to slashing cv boots when told they didnt want the work done. the service dept. should be shut down. at least investigated.
Was this review helpful to you? Yes | No