I cannot express enough my disappointment with this dealership. I purchased a used Ram 1500 in July of 2015. We have received nothing but poor service and shady dealings. There have been many issues with the vehicle purchase, and I think we finally have it sorted out about 3 months later. The dealership tried to overcharge us on the purchase by over $500. Had I not carefully reviewed all of the paperwork, it would have gone unnoticed. Once I found the problem, I called the dealership and was largely ignored. After being on the phone with multiple people for almost an hour all telling me that I was wrong, I talked to a manager who finally admitted that we had been overcharged $200 and wanted to send me a check immediately. I said that $200 was not correct, and I would not take a check for less than the correct amount. So, we had to make an appointment to go back to the dealership. When we got there for our appointment, we were told that we would have to wait for half an hour because the person we were supposed to meet with was busy. We made a specific appointment so we wouldn't have to wait. We again had to talk to multiple people and finally a manager before we were finally allowed to talk to someone. The finance person we worked with told me to my face that all of the paperwork was correct. I had to SLOWLY walk him through the paperwork myself for him to see what was wrong. When he finally noticed that I was correct, he disappeared and we didn't see him again. He never acknowledged any error. We were then greeted by another manager who said he was sorry and that this never happens. BS. I am just one of the only people who bothered to go back through and add up the numbers on the very confusing stack of forms to find a problem.
After that, it took 3 more visits to the dealership and multiple phone calls to finally get our refund check in mail. We were actually told that they only send checks via UPS, but the two checks we received from them came via USPS. We got our refund and the licensing money we financed into the deal the day my in-transits ran out, so I had to rush around to the DMV to get it plated.
Baxter has lied to us multiple times, just to avoid having to deal with us. There have been issues with getting them to honor the terms of their "Certified Pre-Owned" package. I am dumbfounded by the out-and-out lies that come from the people that work here just to get us off the phone or off their backs. Needless to say, my family will NEVER purchase a vehicle from a Baxter dealership again. It's very unfortunate that they own most of the dealerships in Omaha. Off to Blair we go. Baxter should focus less on acquiring all of their competitors and more on some actual customer service.
I Recommend This Dealer:
Used Car Manager, General Manager, Finance Manager, Eric Broulette - financier who apparently can't add
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