Our experience with Baxter in general has been more than a headache. We bought a 2012 Jeep Wrangler in April of 2015. In November (a short 7 months later) we were experiencing transmission issues. We took it into the La Vista location and explained to them the issues. They had it for a couple weeks and said that in fact the transmission had some issues and claimed they fixed it. We picked it up and not even a week later it was back in for the same issue. This time, they held onto it for about a month and claimed they couldn't find the issue. We kept telling them what the problem was and like magic, they "found the problem". We picked it up again and still the issue was not fixed, in fact there was a strange noise coming from the front end. We took it back again (third time now) and they claimed nothing was wrong with it. We got tired of them jerking us around so we decided to take it to the west dodge location. They were able to diagnose the issue and fixed it. We finally got our jeep back at the end of December. All was fine until we started experiencing transmission issues, a strange vibration in the front end, and soft brakes at the beginning of June 2016. We took it into the west dodge location, as they were able to take care of us the last time when La Vista couldn't. They called us about two weeks later saying the transmission issue was fixed but couldn't find anything wrong with the brakes or the noise from the front end. We picked it up, and not even 300 ft out of the dealership, the transmission goes. There was a bang heard, burning fluid and the jeep wouldn't shift. We took it back and they told us they would tear into it. This all conveniently happened a day before we were headed out of town for the 4th of July weekend. They told us they would give us a call once it was torn into (and right away, as we were told) and that they would also call the warranty company to see if they would cover a brand new transmission since it was the 5th time it's been in for the transmission. We went on our vacation, and come Tuesday we still hadn't heard anything. We decided to call on Tuesday to see what was going on. We had also told them on the Friday we left not to do any work until we were notified and gave approval on. We did not want a rebuilt transmission again. So Tuesday we called, they said they were waiting on parts to rebuild (and they didn't rebuild the whole thing, replacing "parts" would be a better way to put it). We were pretty mad that they never informed us as to what was going on. We told them to hold off while we called the warranty company ourselves. They claimed they called and said the warranty flat out said no. Jeeps power train warranty was called on Wednesday and said that they never received a call from Baxter about covering a new transmission for us. We were flat out lied to by the service department at Baxter. The power train warranty made multiple attempts to reach out to Baxter to see what was going on, and they had also sent our case to the case management team at the warranty company. We finally felt like we were getting somewhere. We get a call a day or so later saying Baxter said there was nothing wrong with our transmission and it did not need a new one. Once we argued that statement, the power train warranty company called Baxter back and they then tried to claim the tire size for the transmission issues. So they did admit there was an issue. Also, they sold us our jeep with 33" tires on them. If that is really the cause of the transmission issues, then don't you think Baxter should be paying for it since we were not aware of the bigger tires causing issues? Yeah we did too. We are still working with the power train warranty, but as for Baxter, they are completely worthless and unwilling to help us out. The service manager of all people was unwilling to help us. Their techs do not know what they are doing. I will never trust them to do anything. I will never be going back there and I am going to make it known to everyone I know never to take their business there.
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