Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

I would give zero stars if I could. I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing bu I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing but issues and will never recommend this dealer or a Wagoneer to anyone. We have 30+ service tickets, all stemming back to technology issues that no one will take responsibility for. But we're just stuck with it? Yep. Never spending a dime with Jeep or Edward's. EVER. Save yourself and your wallet and go somewhere else. More

I want to say thank you to Laurie Amato for helping me find the best deal and vehicle for me! It's been just over a year on my lease and I am still so happy with my Jeep Renegade! And anytime I had ser find the best deal and vehicle for me! It's been just over a year on my lease and I am still so happy with my Jeep Renegade! And anytime I had service needs and questions everyone was perfectly helpful and gave me top service! I am very impressed with everyone there and my awesome Jeep Renegade! More

I had to have warranty work done on my 2023 Pacifica Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son-in-law had to take me to pick my car up in the middle of a snow storm and just before finally arriving at the service department they told me it wasn’t done. We were not pleased that we had driven all the way there to find it wasn’t ready. They did agree to bring it to me the next day to my home in Plattsmouth and they did do that. The biggest problem I had was that communication was nearly nonexistent. They said they would call me with info but they never did. I finally called them because we had a45 minute drive and they closed in an hour from my call. They did wait to tell me that it wasn’t ready because we arrived after they would have been closed. More

My husband and I have prepaid oil changes and tire rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1 rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1pm but he would leave the keys at the receptionist desk because I couldn't pick it up before then. When I came into the office about 3:30pm, the receptionist was extremely unwelcoming from the moment I walked in. I told her I was in to pick up my keys and she was just very blunt and persistent about how much she couldn't help me and there was nothing they could do to give me my keys since they did not leave them at the front with her. Apparently, they have no key or way to get into the service department since it was closed and locked. As a customer service worker myself, dressed in customer service attire, I found it extremely upsetting that she couldn't be more considerate and maybe have said "I'm so sorry for the mix up but the keys were not left with me, let me see if I could get someone to get a hold of Warren" or basically any other way of showing empathy for someone who was just about to be without a car for a long weekend. She did not once try to reach out to someone else for help. Upset and with my kids waiting in another vehicle, I told my husband everything she was telling me. He used to work as a technician for a dealership, so he was immediately annoyed and knew she was just being rude and unhelpful. Somehow a miracle happened, and the door got unlocked and they were able to give us the keys! I feel if she would have just tried to be a little more helpful, she would have saved a lot of frustration. I was not rude to her once so there was really no exception for her to be so unhelpful and rude. When I was calling my husband in front of her, I told him "she's just going to tell you the same thing she's telling me," She sat there shaking her head up and down basically saying "yup!!". Luckily, the sales manager helped us to get our keys. I will say we are never coming back here for servicing. To top it ALL off, when I drove off, my car air vents started blowing out smoke from and it smelled like fumes. When I parked, I popped the hood and found a dirty rag and everything was messy with fluids spilled all over. Overall, we are completely dissatisfied with all areas of service from this dealership. Only somewhat helpful person was the sales manager. Good looking out on your end! Hopefully they provide some extra training for those who clearly need it and live up to their standards as it states on their homepage, "a community-minded business that believes in going the extra mile for customers, you can count on our nearby auto repair shop to be here for you down the road." More

Bought an oil change package for 3 oil changes and tire rotations . I change every 5000 miles . Looking at upgrading to a new power wagon . But the finance department said package is non transferable an rotations . I change every 5000 miles . Looking at upgrading to a new power wagon . But the finance department said package is non transferable and not refundable . So for $130 they are choosing not to sell me a new truck . A simple transfer or refund and they could have sold me the power wagon . So I will look at woodhouse who I will tell about this and bet they throw in a couple oil changes . lol bad decisions by management More

beware of this dealer. Went in looking to trade in my leased ram 1500 (2020) and lease another 1500 ram (2024) similar to the one I owned. gave them all the info vin no. on Went in looking to trade in my leased ram 1500 (2020) and lease another 1500 ram (2024) similar to the one I owned. gave them all the info vin no. on the 2020 and they said they had one that was a little more loaded than the 2020. they saw my payment for the 2020 lease, and I said to the two salesmen that were helping me that I could up about 50 0r 60 dollars a month (my payment is 360 per month) with a higher down payment than I paid for the 2020. they preceded to waste my time for about an hour and a half they finally came out with my estimated payment 48-month lease with 2000 dollars down 1000 dollars per month. i guess they thought i was a fool. the truck had a sticker of 56000 dollars with a 4000-dollar rebate. they wanted me to pay 50000 dollars for a lease on a 54000-dollar truck Beware of this dealer. just to let you know i have been leasing cars for over 25 years. More

sales and finance lie to customers stay away! !! agree to a price then run credit and back out of price even through credit was high enough to receive rebates!!! !! agree to a price then run credit and back out of price even through credit was high enough to receive rebates!!! More

Baxter wanted $8,400 to fix my Ford. Lee Sapp ford fixed it for $500.00 Lee Sapp ford fixed it for $500.00 More

I have dealt with baxter dodge for years than I care to remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have trust in them again. I went in to have my air conditioner check which they had done over $1000 on and being gone for 9 months doing volunteer work felt it should be covered. Wrong they charge me $139 diagnosis fee and a repair estimate of over $740. Said it was a slow leak in front of what they did last year. Said no walked out made appointment at an independent mechanic. Charge me diagnostic fee $125 and said they could find no leaks using die which baxter did not use. Said come back in 6 weeks and recheck no charge. My unit still is cold and no leaks visible. Went back to baxter and ask for my $139 back no way ask for manager says not in will have him give me a call. Did not happen. Avoid BAXTER SERVICE. JEF More