I had so many headaches with Baxter and nearly 2 months after buying my car I'm steal dealing with their poor service. The titling department had the wrong VIN number on my paperwork and seemed to not think this was a problem and that I should register my car anyway - yes, they wanted me to register the WRONG vehicle. Baxter told me they would fax the correct paperwork to the DMV and after 3 trips and waiting in long lines at the DMV, they finally put the correct VIN on my papers. They also had the wrong VIN on my account so I could not make my first payment. The finance department said they'd fix this but to this day it still has not been corrected so my payment is now delinquent. After over a month of unreturned phone calls, finance said they had made my payment but when I called the payment processing center, they still had not received the payment that was past due. On top of that, I've had multiple service issues with my car and when I bring it in, I leave with a car that still is not fixed. I understand mistakes happen but my biggest frustration is they continue to happen with no resolve. If Baxter would proactively work to fix the problem or at least return my phone calls, I would not be writing this review. But since I am still having problems getting my VIN # corrected on my account and payment made along with my car fixed, I feel the need to share my poor experience with others. Also, I've tried contacting the GM by phone and email but he is also unresponsive. Apparently the issues start at the top and trickle down. For those in the market for a new car, consider buying from someplace who places an emphasis on delivering a high level of customer satisfaction - because clearly this is Baxter's last concern.
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