I purchased a used 2002 Toyota Tacoma from this dealer and they covered up serious damage to the truck frame. They undercoated the vehicle with a thick tar like substance, which covered up the extreme rust damage to the frame of the vehicle. Then they somehow got my scathing review scrubbed from this web site.
So after driving the truck from Omaha, NE to Colorado, I concluded that the truck needed new shocks (not unexpected because of age of vehicle). So I purchased said shocks, and as I was installing the new shocks, I discovered an area of the frame which was not coated with the heavy tar like under coating. As I probed around with my hand in that area of the frame, I was able to push my bare fingers through the frame and actually tear out parts of the frame with my bare hands. I was in total shock by this discovery. I nearly freaked out and eventually contacted Toyota USA by telephone and was told to immediately take the vehicle to my local Toyota dealer. I took it in the next day and the local dealer would not let me have my truck back, because its frame made the truck too dangerous to drive.
Long story a bit shorter, I had to have a new frame installed in the vehicle. A task which took nearly 1 month and cost in excess of $14,000.00. Thankfully Toyota USA covered all expenses.
I could in NO good conscience recommend Baxter Chrysler Jeep to anyone. They will lie and cover up and cheat to steal money. I'm thankful that I did not die in an accident caused by the faulty vehicle they sold me, as I drove nearly 800 miles to my home in Colorado.
What a horrible experience
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