It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealership thinking that would be the best place to find some used Mustangs. I was incorrect in that assumption, as their selection for those years was pretty slim; most likely due to the fact that none of them survive long enough to reach a used car lot.
The first one I was shown was a metallic silver one with black racing stripes, however it was a manual and had a pungent odor that smelled of dog. The interior was also falling apart. I should have taken this as a sign that Mustangs are not built for quality.
The second one they showed me seemed pretty nice, however the alternator was dead on it and I couldn't test drive it because it was dead. They started it up with a machine and it sounded fine, however looks can be deceiving, which I'll get to in a moment. Against my better judgment I decided to go with this one since I figured an alternator would be a quick fix, and the rest of the car looked to be in fantastic shape.
After haggling with them for about 2 hours, I finally got them to agree to my price, however I had some conditions to buying the car. I wanted to breast cancer awareness emblems removed and replaced with the stock emblems, which they agreed to but never actually did.
It took them 1-2 weeks to get the car running and detailed, however when I arrived at the dealership they hadn't even ordered the replacement emblems, yet were expecting me to take the car. It took 3-4 subsequent trips to the dealership before they finally got the right emblems. I don't know how hard it is to find a part; I was able to find the Ford part numbers in 5 minutes using Google. I didn't actually get the emblems until I had brought the car in to be serviced not even a month after I had purchased it. This brings me to the next topic, the cars mechanical problems.
Within the first month the PLASTIC thermostat housing had cracked, leaking coolant all over the top of the engine, only I had no idea because there were no puddles underneath the car. Why on earth would Ford make a part out of plastic that endures rapid heat and pressure changes constantly? It was destined to fail from the day it was forged. I didn't realize I was low on coolant until I went to check it because the heating in the car wasn't working that well.
In June of 2015 the second plastic thermostat housing that Baxter Ford had installed had cracked AGAIN and was leaking coolant at alarming rate. I decided this time to buy an aftermarket cast aluminum one and install it myself.
On September 20th, 2015 the water pump went out, and I had to shell out another couple hundred to get that replaced. I also had to get the brake rotors resurfaced because the dealership incorrectly installed the new brakes when they sold me the car.
Then let's not forget about the extended warranty they sold to me which they claimed was "bumper to bumper", but clearly was not once you read the fine print. However they don't let you read the full contract until after they rushed you into signing it. It took 4 or 5 subsequent trips to Baxter Ford to finally get it canceled because they conveniently forgot to send the paperwork in to cancel it. The actual contract says you have 90 days to cancel for a refund, but that's false because the dealership will NEVER file the cancellation paperwork. I finally had to threaten to do several chargebacks on my credit card before they officially canceled it. Baxter Ford still owes me over 400 dollars that the warranty company fraudulently took out of my bank account.
My Mustang is also having strange intermittent electrical problems, however I fear taking it back to Baxter Ford because they might try to sabotage it. A word to the wise, if you're planning on buying a used vehicle from this dealership get it inspected by a trusted third-party mechanic, because they'll tell you it passed their million point inspection but there is no telling what the criteria they used. Also, ask to read the fine print on their "bumper to bumper" warranty before signing it, because all they'll show you up front is this cute little pamphlet.
Another thing that irritated me was that the car came with Sirius XM radio, which wouldn't be so bad, but Baxter must have sold my information to them because they kept calling my phone 3 to 4 times a day while I was at work trying to get me to sign up to their terrible satellite radio service.
If I could go back in time and undo this horrible decision I would, but I've learned from it and I can safely say I will never purchase another Ford vehicle, nor will I be going to any dealership owned by Baxter or its subsidiaries. I would rather drive to another state and buy a car if I have to.
Also, I wanted to mention is Baxter Ford paying social media companies to write hundreds of fake reviews on various review websites in an attempt to hide all their bad reputation and misdeeds. You can tell they're fake because they all seem to mention a specific salesman by name and many of them only have a single review with no account picture,
I Recommend This Dealer:
Dustin Fife, various people in the finance department, and several people in the service department
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