Bay Ridge Subaru - Service Center

The service representative doesn't listen the customer's full inquiry and doesn't want to do the job right. My USB hub has been acting up since I got the brand new car and I have been there 3 times now for full inquiry and doesn't want to do the job right. My USB hub has been acting up since I got the brand new car and I have been there 3 times now for the same issue, the charge in the usb hub stop working, good thing I checked it right away again and this time they will be replacing the USB hub. More

The service was quick, but the communication was subpar at best. I took my car there due to a noise in the back and I explained that I thought it was the wheel bearings. I got the car back and they “fixed” at best. I took my car there due to a noise in the back and I explained that I thought it was the wheel bearings. I got the car back and they “fixed” it, but the same noise persisted. I took my car back a few weeks later and they checked it out and told me the wheel bearings were bad, go figure! And then they charged me an insane amount to fix it. I won’t be coming back here for repairs More

I had a very positive experience at Bay Ridge Subaru. My car was promptly taken when I arrived and I met with Marc who explained the process. The service area is extremely well organized. I was invited My car was promptly taken when I arrived and I met with Marc who explained the process. The service area is extremely well organized. I was invited to stay in their waiting area which was clean and comfortable and offered coffee and tea. My service was completed sooner than I expected and I was on my way! Thank you Marc for your excellent customer service! I highly recommend Bay Ridge Subaru for both car purchase and service. More

I park my car in a public garage, and it seems the garage accidentally left a map reading light on that discharged the battery. I scheduled the service appointment after needing a jump start when I retrieved accidentally left a map reading light on that discharged the battery. I scheduled the service appointment after needing a jump start when I retrieved the car after several days. When I dropped off the vehicle, the service tech initially told me that my problem was that I hadn't driven the car EVERY day. He said that the new Subaru's have so much electronics that drain the battery they need to be driven every day! When I challenged this statement, he said my decades of experience with automobiles did not apply to the new Subaru's!! Fortunately the actual service folks found and solved the problem. I'm sure glad he wasn't the guy who fixes cars!! More

Robinson at Bay Ridge Subaru was exceptional on our last maintenance visit ! Highly recommended !!! Friendly, fast, concise. maintenance visit ! Highly recommended !!! Friendly, fast, concise. More

Marc, the service supervisor addressed my concerns and ensured my vehicle was in great shape for an out of state family trip. I look forward to future vehicle purchases from Bayridge subaru and use of ensured my vehicle was in great shape for an out of state family trip. I look forward to future vehicle purchases from Bayridge subaru and use of their professional and caring service department. Thank you, Marc. More

Everyone was very friendly from the time I drove in to the time I left. I was quoted up to 3 hours of service time and was in and out in 2! the time I left. I was quoted up to 3 hours of service time and was in and out in 2! More

I had a great experience, I needed an oil change and the gentleman who checks you in brought me in before they even opened. I was out of there in about twenty five minutes from when they opened. Everyone gentleman who checks you in brought me in before they even opened. I was out of there in about twenty five minutes from when they opened. Everyone was courteous and professional. Highly recommend. More

My service at subaru was okay. It could’ve been better. It took them 2 weeks to fix my car. It could’ve been better. It took them 2 weeks to fix my car. More

Everyone was super helpful & professional. The waiting lounge was very comfortable and having good internet was great. The waiting lounge was very comfortable and having good internet was great. More