Bayside Chrysler Jeep Dodge - Service Center

Great experience for an out-of-towner I was visiting family in the area when my vehicle suddenly needed serving. Bayside CJD staff was courtesy and helpful; especially Jason in the service I was visiting family in the area when my vehicle suddenly needed serving. Bayside CJD staff was courtesy and helpful; especially Jason in the service department. They ensured maintenance on my vehicle was performed in a timely manner and didn't give me the run around. I would return for future service and recommend them to others. More

CUSTOMER SERVICE starting when I give my car over to Bayside and check in at the desk and explain my problem the entire staff treats me like a person. and I espically starting when I give my car over to Bayside and check in at the desk and explain my problem the entire staff treats me like a person. and I espically like the coffee. More

Came to fix a window and tie rod Overall this was a great experience. The staff was friendly and kept in touch with me through out the process. They also explained the problem well Overall this was a great experience. The staff was friendly and kept in touch with me through out the process. They also explained the problem well More

Great Sevice I brought my 2011 Jeep Cherokee in because I thought something was wrong with the speedometer. It turned out that was fine, but I had other issues and I brought my 2011 Jeep Cherokee in because I thought something was wrong with the speedometer. It turned out that was fine, but I had other issues and they were all resolved and covered under my extended warranty:) More

Horrible Service Department Terrible service department they are unable to fix the issues without bring the car back several times and poor customer service. I have had to bring Terrible service department they are unable to fix the issues without bring the car back several times and poor customer service. I have had to bring my car back five times to fix the rear camera's and its still not fixed plus the number of recall items on these cars is excessive. If you have a recall they wont book an appointment until a month out and this was after the woman I was booking the appointment with informed me that the recall could be dangerous. More

Terrible. Gives mechanics a bad name. My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed the wrong part. They said that they guarantee that changing the shock absorber will stop the noise but it was still there. They tried to keep my car for many days which didn't allow me to work. I bought my own parts and fixed it at a different mechanic and the noise was gone. How are these mechanic well trained when they can't even fix my car. My passenger door was also scratched. I told the front desk worker, Sheng, about the scratches and he didn't apologize or anything. He told me to send the car in to fix the scratch but how long will they keep my car again? More

Nightmare on Northern Blvd No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have my car diagnosed. Instead of contacting me to inform me what there findings were and quote me a price to fix it, as is policy, they take it upon themselves to fix it. I was so desperate to get my car back, I paid, what I believe was an unfair price, to just to end this nightmare. The problem was that the horn wasn't working and the dealer blamed the after market alarm. I brought along my alarm installer, who swears he did it correctly to talk shop with the mechanic and explain how he installed it correctly. Supervisor said no to that request. After being supposedly fixed, I test the horn and find it doesn't honk when the car is turned off. Service supervisor told me that is how it works. Silly me, I take his word for it. It didn't sound right to me, so I did some research and actually went to check out other 2014 Dodge Grand Caravans and lo and behold, the horn honks when parked and turned off. I went to the dealership and spoke to Bob. He said he thought that's the way the horn was supposed to work. He obviously makes stuff up as he goes along. He then said he fixed it halfway and that was good enough. His last statement floored me. He said it was the alarm installers fault and that I should take it to him to fix. I paid for this repair to be done correctly and completely, regardless of how the horn was damaged. This has been a complete nightmare and injustice and I will not stop until I receive a complete refund for work not completed yet paid for. I found other customers who were very dissatisfied, just stand in front of the service door and ask the customers coming in and going out. Sometime during our discussion, Bob offered to return the money I spent on the repair. He told me to come several days later, but Bob's word is worthless to me, based on my experiences with him. I'm hoping someone in authority and competent will read this and help me resolve this injustice. More