Baytown Ford

Everything We bought 2016 f250 from Johnny Luna he was so nice the day we bought it we got home and found the raido/ GPS cluster wasn't working and since we boug We bought 2016 f250 from Johnny Luna he was so nice the day we bought it we got home and found the raido/ GPS cluster wasn't working and since we bought at dusk we missed 2 small dents on the tailgate so called the next day Johnny said drop it off ( Oh and they took out floor mats out and forgot to put them back in had to call and ask and drive back up to get them) and they would get the dents out. When we got there ohnny pulled my husband aside and said just tell me what did you do I'll still fix it just be honest. He accused him of denting it. So we drop it off next day to fix GPS and dents at7 am. Johnny calls at 9:30 am says it's done. We go to pick it up at 5 pm after work and the never looked at GPS so while we wait another 45 min we find out the module needs replaced. If they would have looked at it in the morning if they could have ordered it and had the part the next day but instead they had to order the part the next day fix it the following day and then we could pick it up the following day so two days after buying the truck we did not have the truck for an entire week Johnny said when we picked it back up for the inconvenience it would be detailed and a tank full of gas we got it back it was dirty and it was 76 miles left till empty. So we talked to the manager named Joel who told us to bring it up he would fully detail it and fill the gas tank so when I brought it up of course it was full only a quarter of a tank needs to be filled they filled it and the detail job was the worst thing I've ever seen I'm actually taking it back tomorrow to tell them that they need to train their people to detail there is a mud handprints and say and still all over the vehicle I would never recommend Johnny Luna as your salesman or Baytown Ford to anyone and all they kept asking during the whole sales experience was please give us a good survey please give us a good survey we have yet to do the survey but after I go there tomorrow the survey will be done and it will not be good! Do not go to baytown ford More

The most painless car buying process ever!!! The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a lis The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a list of dealers and vehicles that I narrowed it down to. Baytown wasn't on the list I stop by passing through and was doing paperwork within the first 2 hours! Thanks guys you will get my repeat buisness. More

Oil issue on Ford Superduty witn 358 miles New 2015 Ford superduty was leaking oil,,it has the 6.2 gasoline engine,,two days later was informed that head assembly had to be replaced due to over New 2015 Ford superduty was leaking oil,,it has the 6.2 gasoline engine,,two days later was informed that head assembly had to be replaced due to overtightened head stud/bolt,,,30 days later tomorrow the truck is still there,,,Craig Chaudoin first agreed to replace truck with new one and then went on vacation???? Have called regional ford customer service(No Real Help at ALL!) Notified Sonic Automotive ,,company in North Carolina that owns/runs dealership,,have not heard from them yet,,called Dearborn MI,,,no help there either,,,most frustrating experience yet! Stay Away from Baytown Ford!!!!!!!!!!!!!! More

Poor Customer Service I bought a truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questio I bought a truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership. More

Terrible service My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my wife was informed that it's a pump that went out. I called and vented my frustration about the service not allowing a loaner car knowing that it's a warranty issue on a 2014 Ford Fusion. Danny told us that he would get back with us about a loaner car. A day later,..no call back from Danny about the loaner car or status on the vehicle. Worst experience ever!!!!! More