Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
209 Reviews of Beck & Masten Buick GMC - Service Center
Sort by
January 29, 2017
Service advisor Lee Velazquez I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 %!!! Lee takes care of me and my whole family!! It doesn't matter if it's an oil change or service that is a few days , Lee does an amazing job. He does an excellent job communicating the status of you vehicle and if possible he will have you in a loaner while your vehicle is being worked on. I refer friends and coworkers to Beck and Masten North all the time. Thank You Beck and Masten and Lee!!!! More
by Polasek
Employees Worked With
Lee Velazquez
Helpful January 27, 2017
Service Department... Lee Velasquez I have bringing all of my vehicles for the past 6 years. I have always worked with Mr. Velasquez and has always taken care of us. Everyone at Beck & M I have bringing all of my vehicles for the past 6 years. I have always worked with Mr. Velasquez and has always taken care of us. Everyone at Beck & Masten is very friendly and welcoming at all times. More
by Daje1122
Employees Worked With
Lee Velazquez
January 26, 2017
Service Department...Lee Velasquez I have been bringing my Hummer to Beck &Masten for 6 years now. I have only worked with Lee Velasquez (and honestly will only work with him). Lee has I have been bringing my Hummer to Beck &Masten for 6 years now. I have only worked with Lee Velasquez (and honestly will only work with him). Lee has gone above and beyond to ensure I'm getting the best price, quality and experience. In the past we have had several things wrong with my car at one time and he has helped us prioritize what need to be fixed first. I appreciate his honesty and dedication to excellence. Honestly for this reason, I have chosen to keep my Hummer instead of buying a new car because I know it's in good hands More
by Salazarash
Employees Worked With
Lee Velazquez
October 03, 2016
Sale good, service horrible! Bought new vehicle and the actual sale went great! Problems began with the service department. Horrible customer service. Service advisor just don't s Bought new vehicle and the actual sale went great! Problems began with the service department. Horrible customer service. Service advisor just don't seem to care what you have to say and rush you along so they can go chat with other employees. I waited for a small part to be put on and after waiting for an extremely long time I went to ask about my vehicle and it had been ready but no one decided to let me know. Another pice needed to be order and once again I had to call and check if it was in and sure enough it was. The follow up is horrible. Does anyone do their job these days?!?! More
by limitedtime
Employees Worked With
Not sure of names
September 13, 2016
Buyer beware of warranty period My 2013 Acadia was less than 20 days out of warranty and once I asked for some type of consideration for the a/c going out they refused to return any My 2013 Acadia was less than 20 days out of warranty and once I asked for some type of consideration for the a/c going out they refused to return any calls. $1100 later at another repair shop they will no longer receive any service work from me. More
by Txeason23
Employees Worked With
Jordan
July 07, 2016
Demontrond Buick canNOT fix/ Beck & Masten CAN Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them an Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them and they find issue and fix asap. Hands down better dealership More
by buickjunk
Employees Worked With
Lee Velazquez, Mike Hoeller
June 16, 2016
Fuel assembly repair JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire process is rare in the automotive industry. I was visiting from San Antonio and was out of work for a few days because of the vehicle being in the shop. He actually beat not only my expectations but also the eta he had given me. I would definitely recommend using Beck & Masten North for repairs. More
by Charles Manley
Employees Worked With
JR
June 01, 2016
Working Overtime My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest de My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest dealership which was Beck and Masten. My wife made a desperate call to their service department where she talked to Sierra. I was outside the car trying to get the last 3 lug nuts off. I guess Sierra had my wife on hold but my wife felt as if it was going to be a dead end, but waited on hold anyways. Sierra had my wife on hold because she was running around trying to find someone to send out to come and help us. All of the sudden, another B&M employee, Justin, pulled up. Long story short Justin and I tried several times to get the remaining 3 lug nuts off but couldn't get the right size without stripping the lugs. Justin went back to their shop THREE TIMES for us in attempt to get the correct size. As we were finishing up Sierra showed up to make sure we had been taken care of. It was incredible to see complete strangers drop what they are doing to go help some strangers. Strangers that had never bought or serviced a vehicle at Beck and Masten. I think that changed tonight because if they work like this off site, I can only imagine how well they operate on site. They had the mentality: "If that was your stranded daughter out there, what would you do" type attitude and it was awesome. I am an Iraq veteran. I got shot in the arm in 2008 by a sniper. It is people and occurrences like this make me feel like I caught that bullet for a reason. I am confident that Beck and Masten gained a future faithful customer because of their selfless actions we witnessed tonight. Thanks Beck and Masten. And a special thanks to Sierra and Justin. SIDENOTE: 6 out of 5 stars!!! More
by Nathan Rolens
Employees Worked With
Sierra and Justin
March 21, 2016
ripped off again ! we spent $4000 and our vehicle still was not repaired and now were at an independent auto repair shop getting it fixed correctly. They fixed around th we spent $4000 and our vehicle still was not repaired and now were at an independent auto repair shop getting it fixed correctly. They fixed around the issue, not the issue More
by Terry Rodgers
Employees Worked With
don't recall .......... don't care
March 08, 2016
Service Department I purchased my Enclave at this dealership (AVERAGE). I use to take my car for oil change and wait for it, but when I needed to leave my car for exten I purchased my Enclave at this dealership (AVERAGE). I use to take my car for oil change and wait for it, but when I needed to leave my car for extensive work, the 1st time, they informed me that they did not have a loaner car. I would have to place my name on a list, and it would be 2-3 wks. NEVER CALLED . 2nd time I called Dec 14 2015 they gave me the same story, again same story. Here we are March 2nd 2016 NEVER CALLED. IF YOU EXPECT EXTENSIVE SERVICE ON YOUR VEHICLE THIS DEARERSHIP IS NOT THE PLACE TO BUY YOUR CAR More
by abarjohr
Employees Worked With
not sure sounded like Max or Nax
