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Beck & Masten Buick GMC - Service Center

Houston, TX

3.8
209 Reviews
Call Service Center (281) 469-5222

209 Reviews of Beck & Masten Buick GMC - Service Center

Sort by
May 24, 2024

So happy to see Lee Vasquez back. I always have faith he is making sure my vehicle is done right the first time. More

by ckville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Vasquez
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May 28, 2024 -

Beck & Masten Buick GMC North responded

We're delighted to learn about your positive experience and the great assistance provided by Lee! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 23, 2024

SyQouia is top notch when it comes to customer service and communicating. She kept me inform before, through and after the tornado! Best Servixe Advisor by far!! More

by drewdown1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SyQuoia James
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May 24, 2024 -

Beck & Masten Buick GMC North responded

It's wonderful to hear about your positive experience with SyQouia at our dealership! We're delighted that she provided top-notch customer service, especially during such a challenging time with the tornado. Thank you for recognizing her exceptional communication skills and naming her the best service advisor. We appreciate your feedback and look forward to continuing to provide excellent service in the future!

Helpful
May 23, 2024

Great Dealership and service. They have a real nice waiting area and free coffee and donuts. More

by thomp512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 22, 2024

Really attentive and professional staff in all areas. I always feel good about my experience at this dealership. My most recent visit to the dealership was for a significant warranty repair to replace/ More

by Phy11is
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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May 23, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your kind words! We're thrilled to hear that you've consistently had positive experiences with us. We're especially glad that Cameron provided you with the attentive and professional service you deserve during your recent warranty repair. Keeping our customers informed and comfortable throughout the process is a top priority for us. We look forward to continuing to provide you with excellent service in the future!

Helpful
May 22, 2024

This dealership provided excellent service. I had a leak in my tire and they were able to patch it. More

by medranojm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
Report | Print
May 24, 2024 -

Beck & Masten Buick GMC North responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 14, 2024

Service and communication is horrible. Last visit I was told by the representative how horrible service was being managed. Today 3 hours for a oil change and no communication when vehi More

by garciagus689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 12, 2024

I love the way my car feels after the service is done. And the people are always nice More

by smoothmckell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keandre Olliso
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May 16, 2024 -

Beck & Masten Buick GMC North responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 11, 2024

I went to have my car serviced today . I had excellent service. My time at the dealership was limited because of their quick service. More

by tracyrankin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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May 15, 2024 -

Beck & Masten Buick GMC North responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 10, 2024

Customer service was excellent. Timely and professional. Would recommend and will continue to use for my service needs More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Beck & Masten Buick GMC North responded

We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 10, 2024

They didn’t repair my husband truck correctly A $600 brake job on a 2018 Canyon Leonard Gloston More

by semperfi2159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
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