Beck & Masten Buick GMC - Service Center

Terrible service center I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled it got worse service advisers think they're not suppose to do anything but just sit there and play with their computers every time I take my truck to get service I walk in and all they do is just sit there or maybe it's just me or ? I took my truck in to have a cluster board replace Back in January 21,2016 they couldn't get the right cluster board for about 3 weeks now they installed the right one but the miles don't match up cause the service adviser wrote the ticket with the miles when I took it in on January 21 so now the miles are off like 700 miles but they say it's ok I thought that was illegal,I think I get discriminated cause my truck is old it's a 2006 GMC Sierra ,I was thinking about buying a new GMC once I finish paying my GMC Terrain in a few months but if I'm going to keep getting this lousy service I'll just go to another dealer I try talking to mr Trevino but he tells the service adviser to call me probably thinks he's better than me More

Service department Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as w Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as well of approximate time of repair .. He's such asset to the business . Then met the young Robbie Beck outstanding young man with excellent customer service skills . More

Dealer Unable To Repair My Vehicle I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently instal I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently installed needed reprogramming, to have the body control computer reprogrammed, to have Beck service department install the A/C Temperature Actuator I was having trouble installing because the Body Control Module was not programmed, I also requested Beck service department to find and fix two short problems in the interior lights circuits and a circuit box on the floor board next to the drivers feet had 3 relays that keeps getting hot, next I asked the service department to evac my entire A/C system since everything was new it need to be vacuumed out, the correct amount of oil added along with the correct amount of Freon, on two different service occasions I asked Beck service department to find and fix the entire list of problems Beck service department had my truck for right at two weeks and the only work completed was the state inspection and the two recall issues on my truck, none of the work I requested Beck to do was done on either trip to the service department, when I asked what was the reason why my truck was still not fixed, I even email my service clerk to explain to her the importance of programming the Body Control Module, show how without the body Control module being properly programmed it will cause most of the electrical issues I was having with my truck, I was told by the service lady that wrote up my truck that the shop manager I think was afraid to work on my truck because I had to many electrical issues, be reminded now I only had the two electrical issues, I took my truck less than two miles from Beck and Masten and the shop owner called the same day and told me what was causing the electrical issues and that the truck would be ready for pickup the next morning, I went and got my truck today 6/30/2015, all issues have been repaired, the A/c works like new. if Beck would have listened to my complains a little closer Beck would have been able to repair my truck with not problems, now weather Beck has trained electrical techs on duty it seems they don't to me it seems that beck is only looking to work on simple issues and make that quick buck and to xxxx with the hard work, I will never ever visit Beck and Masten ever again. More

Outstanding service department! Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be sure I am satisfied with my visit. This visit was only for an oil change and a check of the seat belt return mechanism, but all went smoothly! Thanks Beck and Masten for an outstanding service department! More

Erik Ochs from Service Dept. is the best My family has been getting all our vehicles serviced at Beck & Masten for years and Service Consultant Erik Ochs has always been very professional, re My family has been getting all our vehicles serviced at Beck & Masten for years and Service Consultant Erik Ochs has always been very professional, responsive, and helpful whenever we need service or repairs. It's been a pleasure working with him and I would recommend that anyone with auto service needs to go to Beck & Masten North, and talk to Erik Ochs if you can. He'll take care of you and your vehicles the best way anyone can. Gene B. More

Great experience at the service center Lee was very helpful. Honored my coupons and got the brake job done on time. I certainly will bring my car to this service center in the future. Lee was very helpful. Honored my coupons and got the brake job done on time. I certainly will bring my car to this service center in the future. Thank you, Lee! More

Duped by snake oil saleman. Lee, next time when a customer ask to view the cabin air filter, don't pretend it is impossible to do, that you need a special equipment to open it up Lee, next time when a customer ask to view the cabin air filter, don't pretend it is impossible to do, that you need a special equipment to open it up. The truth is, all you have to do is open the glove compartment on the Buick Enclave and show it. I knew I made a mistake by saying yes to your sale pitch, there is no way it cost $150 for just changing engine air filter and cabin air filter, but I was tired, and didnt think straight. What I should have done was to purchase your cabin air filter, walk over and put it in myself. Everyone make mistakes, but I am not going to repeat mine. I will take all my services, recalls, and future purchases of vehicle to other dealers. You guys should know that honest customer service, trust, and low price beat any new fancy building. More

The service I had at this location has been awesome....Great......wonderful.....can't find work to explain.....Lee Velasques has been a wonderful service person that help us from the start to t awesome....Great......wonderful.....can't find work to explain.....Lee Velasques has been a wonderful service person that help us from the start to the end of our service. Lee is a great employee, it shows he love what he does. He was there at all times to answer our questions when we called. He always was very friendly, alway with a smile. This truck that we have is our 2nd truck we get with Beckan & Masten and we will continue with you for years to come. Thanks you for all your help with our truck and service. The Lucio Family More

I purchased a "bumper to bumper" extended warranty only to find that multiple items/issues are "excluded". My fault I guess for trusting the dealership and not ready the paperwork line by lin warranty only to find that multiple items/issues are "excluded". My fault I guess for trusting the dealership and not ready the paperwork line by line. But this is garbage! When a dealer rep tells you BUMPER TO BUMPER i took that to mean bumper to bumper. I have taken the Sierra back twice for a rattle and a check engine light on. The Service Rep told me it was not covered even though they knew what the issue was and "numerous" customer had had the same exact issue (Sounds like a design defect), wasn't covered by the BUMPER TO BUMPER warranty and they would charge me $500 to fix. After I declined the CSR told me to take it to a muffler shop and they would only charge me $200! (Sounds like gouging). The check engine light was diagnosed as the EGR was bad. AGAIN it wasn't covered by the BUMPER TO BUMPER warranty and would cost $650 to fix even though it was electrical and engine related. I took it to a mechanic and only $200 to fix. (Really sounds like price gouging) SENSE A PATTERN!!!! I was also talked into purchasing the alarm because B&M "really stood behind their sale!" I took it in cause the door actuators would not lock when placed into drive - fixed, took it in a few months later cause the passenger side actuator would not engage when the alarm was set REFIXED, took it in a few months later when the drivers side would not engage when the alarm was set RE_RE_FIXED, took it in a few months later when the both sides would not engage RE_RE_RE_FIXED, until just today when the passenger side will not actuate and "GOSH, it's out of warranty and we'll have to charge you"!! I WILL NEVER, REPEAT, NEVER PURCHASE A VEHICLE FROM BECK & MASTEN AGAIN!!!!!!!! More

We had to replace a mirror on the passangers side called and said we would have to pay before it was ordered, so we called Rosie and she ordered the mirror and when it came in she called and we set up when and said we would have to pay before it was ordered, so we called Rosie and she ordered the mirror and when it came in she called and we set up when we would come, and Rosie already had the papers filled out for us. Everytime we go she always helps, and she is a very effecient, and very pleasant to helping what ever the reason. More