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Beck & Masten Buick GMC South

Houston, TX

4.5
2,572 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,572 reviews

June 30, 2017

continueing great service I took my truck back because I was having issues with my blue tooth and radio. I dropped off my truck and quickly received a loaner car while They loc More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Roy, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you just give us a call! Sincerely, Manny Escalon Service Manager

June 29, 2017

5000 mile service, Oil change Karla Menchaca always does an awesome job. She always works hard to get answers to whatever problem I may have with my truck. All the staff in the Ser More

by RMonty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your input, RMonty. Glad to hear that you are consistently impressed with the service we offer here at Beck & Masten South. If there is anything more we can do for you please come back and see us any time! Take care! Manny Escalon | Service Manager

June 29, 2017

Oil Change and Tire rotation Rosaena Vasquez did a great job of making my service a great experience, fast and courteous. This is the kind of service that makes a person want to c More

by jgmooney58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaene Vasquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Beck & Masten South was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Manny Escalon | Service Manager

June 29, 2017

General Service Great customer service every time I go. Jamie is just an excellent service advisor, very knowledgeable. Everyone is always looking out to make sure I More

by Fernando Torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany, Toni, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reaching out Fernando! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Manny Escalon | Service Manager

June 29, 2017

Great service Beck & Masten South as a whole is amazing, from service all the way to sales. I came in without an appointment and was out within a reasonable time. W More

by Guti88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the kind words. We look forward to seeing you again in the future! Manny Escalon | Service Manager

June 29, 2017

Everything was awesome!! Excellent job from the very beginning truth the end enjoy the atmosphere on the dealership when I waiting for my truck Get Repair after all exelent jo More

by hector lopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our staff at Beck & Masten South was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Manny Escalon | Service Manager

June 28, 2017

GREAT CUSTOMER SERVICE AND COMMUNICATION Great crew all around. My advisor was Gabby she was very friendly and kept me up to date on my trk and what was covered under warranty and so forth. A More

by jackieh2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano, Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience at Beck & Masten South. If you ever need anything in the future, please don't hesitate to let us know. Take care! Manny Escalon | Service Manager

June 28, 2017

Service The service here is wonderful especially the young lady name Rosa who you give your information to when entering the service door. She is very profess More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Cathy! I'm very happy to hear that Rosa was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 28, 2017

Battery Problem Was having problem with battery in my truck, took it in and Rogelio P. checked it and advised me it was not holding charge. Put new battery and got m More

by Jess63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Jess, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten's Service Department. Manny Escalon | Service Manager

June 28, 2017

Excellent service Karla Menchaca. I speak highly of her she knows what she's doing and I will refer her to anybody she is excellent and caring More

by Tyson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KARLA menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Tyson, thank you for your kind words and referral! We appreciate hearing feedback from our happy customers. Best, Manny Escalon | Service Manager

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