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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,557 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,557 Reviews of Beck & Masten Buick GMC South - Service Center
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April 30, 2024
Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a text that some additional work needed to be completed so agreed to do work and signed papers online. Work was completed very quickly and out the door I go!! Thank you More
by 02harley69
Employees Worked With
Helpful April 30, 2024
Great customer service will return love it! ! Will recommend people to come see y’all ! Will recommend people to come see y’all More
by thomasjbanks
Employees Worked With
April 27, 2024
I can’t complain about the customers service. Miss Rosie always provides the best service. Miss Rosie always provides the best service. More
by Wil
Employees Worked With
April 26, 2024
I purchased a pre-paid oil change package some time ago. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. Johnson". No refund, no sorry you got duped - nothing. I had to pay for the service. I accused them of theft - no reaction. I am considering going to small claims court for the $75. I view such behavior as falling under the criminal code definition of theft by unlawful taking! More
by bob.j3294
Employees Worked With
April 25, 2024
Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. Rosie is always great and helpful and couldn't be more satisfied. More
by donald1961
Employees Worked With
April 23, 2024
Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome the service was great and my service representative Rosie was as awsome More
by Budman
Employees Worked With
April 14, 2024
Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More
by dhom888
Employees Worked With
April 10, 2024
My advisor was William Lentini and he was professional! He ensured all my questions were answered and amazing customer service support! Overall he was great! I highly would recommend him and will definitel He ensured all my questions were answered and amazing customer service support! Overall he was great! I highly would recommend him and will definitely have him as my advisor again! More
by haneenaghnim12
Employees Worked With
Guglielmo (William) Lentini
April 05, 2024
It’s greatly appreciated when I’m able to receive a loaner while my vehicle is in service.c loaner while my vehicle is in service.c More
by Jhnsauceda
Employees Worked With
