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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,696 Reviews of Beck & Masten Buick GMC South - Service Center
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May 29, 2021
There was an excellence customer service. The people working there were very nice and helpful and helped us quickly. I will definitely come here again . working there were very nice and helpful and helped us quickly. I will definitely come here again . More
by misaelh0371
Verified CustomerEmployees Worked With
Rosie Hernandez
May 29, 2021
Poor communication every day my truck was there I have to call to verify if anything was being done they kept it for three days half of the issues were not resolved they claimed did they contacted my warrant call to verify if anything was being done they kept it for three days half of the issues were not resolved they claimed did they contacted my warranty and the work was denied I called my warranty they said the claim was never met made in the past I have took my vehicle there they have done little damage to it so I gave him the benefit of the doubt this last time but the end result was poor I will never take my vehicle back there for service or purchase a vehicle from them More
by RSOSAJR
Employees Worked With
Service Andrew, Scott Korenek, Arturo Gonzalez
May 27, 2021
I’m really appreciate to miss Rosie for the good attention, recommendations, and help that she did for me to fix my truck also the advices for my next future visit, I appreciate it. attention, recommendations, and help that she did for me to fix my truck also the advices for my next future visit, I appreciate it. More
by MARIO42E@hotmail.com
Employees Worked With
Thanks , Rosie Hernandez
May 27, 2021
I love visiting the dealership for my scheduled maintenance. The facility is clean the employees are nice helpful and very timely. Any question I have they are always able to answer. maintenance. The facility is clean the employees are nice helpful and very timely. Any question I have they are always able to answer. More
by DARRYLTERRY60
Employees Worked With
Elyza Sanchez
May 25, 2021
Worst service department ever!. I get there to my appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back from Franny or anyone all morning. I text at 12 no answer. I call at 2 and after being on hold for about 5 minutes Franny gets on the phone and tells me they are just now pulling in my vehicle. She tells me I should hear from her in 1 hour. Never heard back from her. I do text and call for updates. She's to busy to take my call and never replies to messages.. I call at 4 and someone tells me she will call me back. She has the man that was training call me at 5:05 to tell me the warranty department is closed and they can't work on my vehicle till Monday when they are open. I ask to speak to a supervisor. Josh I believe was his name tells me he apologizes "someone dropped the ball" they knew what was wrong with my vehicle since 11am. He told me that Franny was supposed to call the warranty at 11 when she received the diagnostic from the technician. She never did. So then I'm stuck with my vehicle not being fixed. There was nothing done to my car. I was needing a oil change, cabin filter change, air filter and a flush. They had my vehicle all day and didn't do a single thing to it. WORST experience ever. I will NEVER take my car there again nor will I purchase a car there. This dealership has lost my business. I think they really need to train their employees to follow through with the customers request from start to finish. They also need to learn how to provide good customer service. I knew it was going to be a disaster the moment I walked in and the advisor I was scheduled with was to busy to help me because she was putting on her make up. I asked to speak to Manny and he couldn't talk to me either because it was his last day. More
by lolar06
May 25, 2021
I've been taking my vehicle there since I purchased my vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. More
by Roy
May 23, 2021
Scheduled 7am oilchange tirerotation and two warranty issues....terrible communication and did not do oilchange or tirerotation. Will avoid Beck and Masten South if possible. The warranty issues were not issues....terrible communication and did not do oilchange or tirerotation. Will avoid Beck and Masten South if possible. The warranty issues were not really issues at all, matter of programming. Vehicle went in on 7 AM on Friday morning and we picked it up at 1 o’clock Saturday afternoon with nothing completed. It was not even looked at until 10 AM Saturday morning so it’s up all day Friday with nothing being done More
by aaronlowe50
Employees Worked With
Andrew?
May 22, 2021
My experience with Beck & Mesten was a good experience. I've been taking my vehicle there for service for little over one year. It is also convenient.. I've been taking my vehicle there for service for little over one year. It is also convenient.. More
by Rufino
Employees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
May 21, 2021
Elyza was very helpful and thorough. Pleasant experience Elyza was very helpful and thorough. Pleasant experience for a first service visit. I had a recall and she was very knowledgeable on how to handle t Elyza was very helpful and thorough. Pleasant experience for a first service visit. I had a recall and she was very knowledgeable on how to handle that and help with my insurance tire claim. Great experience. More
by jennipeveto
Employees Worked With
Elyza Sanchez
May 19, 2021
Fast and courteous service done on my first maintenance. Wait time was far less then promised. Drove by two different GMC just to go to this one. Wait time was far less then promised. Drove by two different GMC just to go to this one. More
by sjohn143
