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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,696 Reviews of Beck & Masten Buick GMC South - Service Center
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May 04, 2021
Great customer service. Fast service service great great service great service great service great service great service great service great service great service great service service great service great service great service great service great service great service great service great service More
by klittle0990
Verified CustomerEmployees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
May 02, 2021
Worst service of my lifetime. Sent me in Uber to rental car place and there was no car. When I finally got a car they said they would pay the difference and they did not. No information on what was going car place and there was no car. When I finally got a car they said they would pay the difference and they did not. No information on what was going on with my car throughout process. Called sales manager told him on my experience and he said he would check on my car and call me the next day at noon. When he didn’t I called him at 2 and it was his day off. This was all for a new 65 k truck I bought. If they treated me that was can you imagine how they treat people who don’t spend that much. No one knew what was going on. No promises kept. No rental car as promised and I was charged for it. Never never again will I put myself through the mistake of using Beck and Mason South for service. More
by MIHAILOFF2019
May 02, 2021
Not organized, took a long time to check in for service. Was not informed when car was ready and parked in the rain. Tried to line up cars including in rain Was not informed when car was ready and parked in the rain. Tried to line up cars including in rain More
by eblakeevans
May 02, 2021
The gentleman assisting me was super nice. As I waited in the waiting area, multiple employees grabbing coffee greeted me, and the other individuals that were waiting...I particularly loved how one answered the waiting area, multiple employees grabbing coffee greeted me, and the other individuals that were waiting...I particularly loved how one answered to my "how are you" with "very blessed." More
by mvi7709
Employees Worked With
Arturo Gonzalez, Elyza Sanchez
April 28, 2021
The best service and they were efficient in taking care my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten More
by JGOMEZ13
Employees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Shannon Eiler, Victoria Gilliland, Gaby Cano, Scott Korenek, Gina Saez, Elyza Sanchez
April 27, 2021
I bought the truck from Beck and Masten South and it 3500 Miles a lifter started to knock. I bought it in for repairs where it sat for five days and then was told it would be two weeks before technician cou Miles a lifter started to knock. I bought it in for repairs where it sat for five days and then was told it would be two weeks before technician could get to it. I was also told no courtesy car would be available. Hi then picked up the vehicle and took it to another dealership in Alvin Texas who did the repairs and supplied me with a courtesy car. This was the fourth vehicle I have purchased from Beck And Masten South and I doubt it will occur again. More
by JIM.KRITZLER
Employees Worked With
Rosie Hernandez
April 27, 2021
Never even got my vehicle serviced here because when I made an appointment two weeks in advance to have a rental ready because GM as "they say" dont offer loaner vehicles anymore. Short story, they didn't made an appointment two weeks in advance to have a rental ready because GM as "they say" dont offer loaner vehicles anymore. Short story, they didn't have a rental ready for me so I took my Truck back home and up to now ( 3weeks later) and now I'm still getting automated texts and calls that my vehicle is ready for pickup and to rate there services lmao More
by J.BURTON09
Employees Worked With
Rocio
April 26, 2021
I was really impressed with the service department manager and how his team were effective in helping me address an part installation issue. Great Job! manager and how his team were effective in helping me address an part installation issue. Great Job! More
by christian.diosdado
Employees Worked With
Manny Escalon
April 25, 2021
The dealership was very informative on the phone when booking my recall appointment. Great customer service and everyone was very friendly. The service was done in a timely manner. Thank you booking my recall appointment. Great customer service and everyone was very friendly. The service was done in a timely manner. Thank you More
by alexanderscotdesigns
Employees Worked With
Gaby Cano, Gina Saez
