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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,696 Reviews of Beck & Masten Buick GMC South - Service Center
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April 13, 2021
Side airbag recall/Engineering Study took 2 days. Vehicle not washed. Told not to change oil but technician did anyway and rotated tires which was done 131 miles before so I had to take to Discount tire to r not washed. Told not to change oil but technician did anyway and rotated tires which was done 131 miles before so I had to take to Discount tire to rotate tires back. More
by JMC1518
Verified CustomerEmployees Worked With
April 11, 2021
Service is great. Staff are friendly, helpful, and knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. More
by JSAWYER1948
April 11, 2021
Excellent service as always from Frany. She always works with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! More
by ysbrown2968
Employees Worked With
April 11, 2021
Excellent Service Eliza Sanchez, Rosie Hernandez, Gina Saez the customer service is excellent. Enjoy bringing my vehicles to Beck & Masten . Keep up the great work in customer service. Saez the customer service is excellent. Enjoy bringing my vehicles to Beck & Masten . Keep up the great work in customer service. More
by Earl
Employees Worked With
Rosie Hernandez, Gina Saez, Elyza Sanchez
April 11, 2021
Gaby has done amazingly great, but I’m not too happy that my brand new Yukon Denali truck 2021 is having issues already. First it was the seat now it’s the suspension. Since we got the truck it’s been alway my brand new Yukon Denali truck 2021 is having issues already. First it was the seat now it’s the suspension. Since we got the truck it’s been always something!! It’s been in service and now wating fir parts to come in. More
by closnliln20
Employees Worked With
Gaby Cano
April 11, 2021
All of the staff was very friendly and helpful. My repairs were done quickly and I was notified by phone when it was ready for pickup. I would recommend this dealership. repairs were done quickly and I was notified by phone when it was ready for pickup. I would recommend this dealership. More
by newcyn07
April 10, 2021
Unfortunately we were unable to address the issue. The new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the drivers side had a scratch on them. The dealership made the repair on the rims. A few weeks later out front tire had a blow out, apparently due to damage during this initial time frame. The dealership/service department refused to replace the tire which this issue could have caused us an accident because the staff damaged this car and did not report it. Now as the buyer, I am stuck with this expense. Unfortunately the dealership has now lost a once loyal repeat customer. More
by Rob02
Employees Worked With
Gaby Cano
April 10, 2021
Beckmasten is the best dealership big thanks to manny escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends More
by DANIELSEPULVEDA9
April 10, 2021
Service was poor, dealership kept my truck for two weeks to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed of the truck, they couldn’t even put it back in it’s holder without being asked to...poor service, will not be back again! More
by DavidJacobs
Employees Worked With
Monty, Gaby Cano, Scott Korenek
April 10, 2021
Great return time. What I ask for in addition to my services was not completed. The service was great overall and easy to get in for service. services was not completed. The service was great overall and easy to get in for service. More
by WILSONLAURENNETTE
Employees Worked With
Arturo Gonzalez
