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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,696 Reviews of Beck & Masten Buick GMC South - Service Center
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Verified Customer
April 09, 2021
Takes forever to get a service agent to call you back, while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more th while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more than a day to get them to respond. I still never received complete explanation of parts and work done. More
by RHONDa
Employees Worked With
Gina Saez
April 09, 2021
Great customer service, all questions i had Eliza was able to provide all detail information. Recommend 10/10 thank you again and will come again for service able to provide all detail information. Recommend 10/10 thank you again and will come again for service More
by alonsosilvia30
Employees Worked With
Elyza Sanchez
April 07, 2021
Extremely unsatisfied with their service. Service specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me. Once arrived to pick up my truck I was told it was just a programming issue and it had been take care of. As I was driving to my next destination The display warning came back on. I contacted the dealership and asked to speak with the service representative or the manager in charge neither one of them return my call until an hour later. I had to turn around and take my truck back and I was told I needed some type of sensor. I ended up paying for the sensor and as I got back on my truck the display came back on. I was told now that I need new brake pads but my break pads we’re still good another reason that they needed to be change was because the sensor was change. All this caused me to lose not only time but customers I was supposed to see. More
by Jonathantorres1989
April 04, 2021
I had to call a number of times to get an update on my vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got a little hectic. More
by sbreland8519c
Employees Worked With
April 04, 2021
Frany made sure I left with good satisfaction, and kept me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. More
by mfwool
Employees Worked With
April 03, 2021
Excellent personnel! Very professional, friendly and hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks More
by ScottBigDee
April 02, 2021
I will not EVER return to the Dealership to do business again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let me know. I had to call the following afternoon, after a few attempts I was finally able to reach my service advisor . She informed me that recall issue was fixed . But it was found that the positive and negative cables was sending high voltage to the starter and to replace them the cost would be $1000.00. I told her I would get right back to her. Made attempts to contact her but was never able to reach her. Showed up first thing the following morning to pick up my vehicle and seems she had an attitude. About 20 minutes after leaving with my truck I noticed the airbag light was on. Called back to let my advisor know she informed me that they would have to Diagnose the problem and the cost would be $ 170.00 (are serious) I will not anything) then she puts me on hold, comes back to the phone and tell me to just bring the truck in they will look at it. No communication, bad attitude just all around bad experience ! More
by msmith59
Employees Worked With
Rosie Hernandez
