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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,696 Reviews of Beck & Masten Buick GMC South - Service Center
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April 01, 2021
Although it took longer than it should have, Gina did a great job keeping us informed about what was going on with our vehicle during the service visit. great job keeping us informed about what was going on with our vehicle during the service visit. More
by cwalraven
Verified CustomerEmployees Worked With
Gina Saez
April 01, 2021
Still waiting for my recall part 4 weeks beside that everyone l spoke to were very nice and helpful very good place to buy car everyone l spoke to were very nice and helpful very good place to buy car More
by MAGGIEMENDEZ37
Employees Worked With
Rosie Hernandez, Rafael Benavides, Arturo Gonzalez
March 31, 2021
Worst service experience I have ever been through! I don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The pro don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The problem with my truck was the fuel pump and it was not replaced. I’m sure they saw the problem when I picked it up, but they failed to inform me. It had problem starting up again when I tried to go to work. My vehicle is currently at my local shop being repaired again. This time with better service at Baytown Buick GMC! More
by Richard Alvarez
Employees Worked With
March 28, 2021
Always good service. Always friendly. Will always bring my car to them and have to bring my little dog Pepper in, when I come in. my car to them and have to bring my little dog Pepper in, when I come in. More
by ecole1951
Employees Worked With
Rosie Hernandez, Manny Escalon, Gaby Cano
March 26, 2021
Terrible service. Didn’t call when it was finished. When I picked up my truck, it said low on fluid because they forgot to fill it. Called back next day because of concerns and no one has returned call. I picked up my truck, it said low on fluid because they forgot to fill it. Called back next day because of concerns and no one has returned call. More
by Kfisher
Employees Worked With
Gaby Cano
March 26, 2021
Very disappointed with the service department operation. Very disappointed with the service department operation. Wait time let me have plenty of time to observe. My writer seem to be more interested in se Very disappointed with the service department operation. Wait time let me have plenty of time to observe. My writer seem to be more interested in selling check ups than doing customer write up but is probably only doing what she is told to do. More
by XMajor
Employees Worked With
Rosie Hernandez
March 24, 2021
Always very attentive when I arrive at my scedualed time, my service person is most helpful. Store is clean and welcoming, friendly staff thru out my service person is most helpful. Store is clean and welcoming, friendly staff thru out More
by HARRIS516
Employees Worked With
Elyza Sanchez
March 24, 2021
Lost one of the lock lugs while doing rotation on tires , then made me come to pick them up & waited an hour to tell me they ordered the wrong ones , I am still currently waiting to get them back. then made me come to pick them up & waited an hour to tell me they ordered the wrong ones , I am still currently waiting to get them back. More
by ERASTOELIZALDE
Employees Worked With
Nora
March 24, 2021
This dealership has been my preferred dealership for the last seven years. First , the buying experience was excellent. The service department, by far the best. last seven years. First , the buying experience was excellent. The service department, by far the best. More
by JTURRUBI
