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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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March 23, 2021

There was an issue with my car but the staff worked to have it resolved as quickly as possible. I appreciate the hard work and effort in making things right. More

by teresadgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Elyza Sanchez
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review, Teresa. Our highest priority is satisfying our guests and we are delighted to know that our team made sure the issue with your car was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 21, 2021

SUPER ATENCION rocíe hernandez es la mejor en atencion!! Super en si conocimiento y es atenta con las personas!! Busca solución y ofrece lo mejor More

by elsonidero26
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2021

Excellent service and awesome customer service Would recommend sales and service teams. Clean well kept state of the art facilities. Neck and Masten South wins every time More

by Ray. Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gina Saez
Mar 22, 2021 -

Beck & Masten Buick GMC South responded

Ray, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2021

Happy on the service on my recall. Unhappy with the dealership not washing my vehicle, as I asked for that day Of service. Thank you More

by 1SALAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2021

Yes! Gaby was great..She got me and out quickly! I appreciate the effort and great follow through! Csnt say enough about Gaby and her great work More

by jjohnson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2021

Of all the service reps I have dealt with, Elyza was the best. Friendly, polite, and went above and beyond to make sure I have transportation from and to GMC when I dropped my 2020 GMC Denali off for servic More

by DPHAN1619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Mar 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2021

great dealership except they do not return your calls called my advisor three times left a message to call me ,called againlike pulling teeth to able to talk to another advisor in the service center to f More

by hoszg1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Mar 23, 2021 -

Beck & Masten Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team.

March 17, 2021

This dealer shows customer care. They are professional, kind, considerate, timely, and helpful. They provided information that was not vehicle maintenance related but necessary to me as a customer to comp More

by Vje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Mar 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2021

Have been using this Dealer service and sales for 11 years always get good service and sales. will continue using. there is always some one knowledgable around to assist. More

by tcude1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Gina Saez
Mar 18, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 14, 2021

We dealt mostly with Eliza and Joslyn at the service desk. My wife and I fell in love with these two young ladies, their professionalism, and dedicated personal attention. More

by lblermalblerma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joslyn, Elyza Sanchez
Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Eliza and Joslyn were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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