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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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February 28, 2021

Good customer service from alll staff.Price of car Good customer service from alll staff. Price of car repair MUCH more than I anticipated. Thanks for the diagnostics information and help with get More

by D. Kyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Junior" and Joel - car drivers, Gaby Cano
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 28, 2021

They were very prompt and friendly service. Excellent staffing and very thoughtful service. Thank you very much and will be able to go bavk soon. More

by JR1498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez, Nora Torres
Mar 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2021

Everyone there is awesome! Absolutely love seeing my pals in service; Manny Escalon, Gaby Cano and Tommy Cude. They're my A Team!! I appreciate the quick turnaround time in getting my car back to me and thei More

by NOT4NTHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Cude, Manny Escalon, Gaby Cano
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to working with you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2021

Gina, my service rep, is very good at getting me answers. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. More

by ELLIEH_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Service Tech is excellent! Kelsey in sales is excellent too!, Toby Ohnesorge, Manny Escalon, Gina Saez
Mar 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

The prices need to be more competitive to get 5 stars. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback, Mark! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Love bringing my truck to this dealership! Nothing but positive energy, smiles and wonderful service every time I visit! Amazing staff of people who all deserve raises! Especially Frany! You guys have a l More

by jonesboys022307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Gina Saez
Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Arturo helped find out why my brakes on my new vehicle were so squeaky and took care of it. Despite the issues of the big, winter, Texas storm and shipment delays of parts, they kept me informed and got m More

by meghan.lee917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez, Gina Saez
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your kind words, Meghan. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Rosie in service is outstanding she took care of all our repairs and she checked for recalls and returned our truck back as promised great job! More

by FJDEHOYOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

Amazing service! She was very helpful and patient with me. I appreciate the care she took and her kindness was extremely appreciated. Thank you for your time and effort. More

by LMoya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

Customer service was good, Frany took good care of my vehicle. I always had good customer service at the Gulf freeway location. I recommend my friends to go to this location. More

by mfwool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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