Bell Audi

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bell Audi:
I visited the Bell Audi showroom to buy my new Audi A3. I was impressed at the fabulous range of Audi cars showcased at the dealership showroom. The sales staff was very efficient in handling my requirements. The one who helped me select the model was very prompt and knowledgeable. I am eagerly waiting to see my 2008 Audi A3 which is to be delivered tomorrow.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bell Audi:
This is my 3rd Audi I have owned. I have done searches in variety of websites regarding Bell Audi, in Rahway, NJ for service queries. I must say 95% of all reviews have been less then stellar. & I am one of those 95%.

About a month and a 1/2 ago my car was struck in front end. The body work (Ultimate Collision in Edison, NJ) did everything right except they had to send the car to BELL AUDI because after headlight assembly is installed ('03 Xenon) the SELF ADJUST message on dashboard needs to get reset.

They some how manually jammed a reset thru to make the SELF-ADJUST message to go away (Pg 182 ICON in owners manual) Meanwhile the XENON shine off of this lamp is completly faded and faces completelty to the bottom nothing close to my stock light on right side. I face the car against my garage and right side is very SHARP. Whereas the left light is blurry.

I brought the car back to Ultimate since they were the ones who ultimately worked on my car. They sent the car back out to Audi. Bell checked the bulb said it's okay. Then after about a week the xenon light goes out completely and another error comes on dash - "Left light has dipped LOW". So they replace the xenon again. But now the light is stuck a LOW point and does not SELF ADJUST yet again. Mind you ULTIMATE collision purchased a brand new headlamp assembly and a xenon bulb.

After another week the car still is in the shop and got a call yesterday that "MAYBE" the self-adjuster needs to be replaced - approx. $250. along with a "CONTROL MODULE?" - approx. $575 this pice signals a message to headlamp and since it's not doing that the LENS is not adjusting. This is all guessing on their part. They are not CONFIDENT that this is indeed truly the issue. It's just annoying that they do this for a living and can't figure issues out and basically neglect cars which are sitting in their parking lots for days maybe weeks. For example, I turned my car in on thursday AM gave them benefit of doubt maybe they are busy so they will work on it Friday. Nothing. Get a call from them on tuesday and they metion they can't figure things out all they have done is try to reset the error since it didn't work more things need to be done. When who knows! It's just a sickening feeling to have an awesome car and be handled or lack there of by pansys like this.

I spoke with their driver who dropped me off home and he mentioned out of 15 technicans 10 of them are rookies and don't have a clue what they are doing.

I just want my car back the way it was before! is that too much to ask. Any help/comments on this issue would help a TON. Thanks!



Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
I would NEVER reccomend thius dealer. They are THE WORST. I had to have my Certified (43K) Car Towed in as it broke down on Highway. BIG MISTAKE....Towing in was their ticket to make all sorts of stroies up. They told me timebelt needed changing, and new battery and alternater. $3000. My jaw dropped, they said for everyday I left the car there would charge storage, but strongly recommneded I dont drive the car. Towing elsewhere would cost $400, but then Id have to pay $400 for the length diagnosis they did. No donor car, and took 1 month to fix. Upon payment, the radio was broken, and the car wouldnt start, but displayed several warning lights, and same noise from engine prior to drop off. They took the car back and reported the belt was put on wrong, and needed to be done again at their cost, and would replace the radio. 1 week later the car is delivered. Within a few weeks the same nose returned. The sales rep called and reported "someone has done a retarded job of timebelt, as result, the engine needes to be replaced, the belt was off by 1 tooth ....$4000-5000. It was my pleasure to inform the rep, that it was his dealership that did the retarded job. I reported to Audi Of America... weeks went by, no donor car, and several calls back and forth between Dealer and Audi of America. Finally I published the scenerio on every Audi Forum, and sent the links to the Dealer and Audi of America. Within a day they said they would absorb the costs. This was a nightmare. THAT DEALERSHIP IS BAD NEWS.... They can never get the job right the first time. This wasnt the first time. Previous they had to repair my fuel pump 2x. When you ask for the old parts, they say they thru it in the dumpster and garbage has already disposed of it. RAHWAY is such a shady areas as is, and this dealership is shadier. STAY AWAY!!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
I have just come back from them for service with my ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which is not right! Pricing is way too high and they even will add extra hours of their time claiming this was necessary and making you pay for that! Watch what they say, first they told me they will let me keep old part, but when you come back for your car, they are stating it was “My mistake, I am sorry” and will not give it to you! NEVER EVER AGAIN! STAY AWAY AS FAR AS YOU CAN!!! I mean it!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bell Audi:
Owning my dream Audi machine through Bell Audi was an amazing experience. Now, getting the best service on the dream machines too is an astounding experience… All I had to do is just schedule a service appointment online. Then, the best service followed my car.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bell Audi:
Couple of months back, I ordered parts for my car from Bell Audi. I preferred online shopping as it saves a lot of time. I am so much in love with my car that I wanted to buy only original parts. So, I ended up placing an order at Bell Audi. Even though the delivery was late, I received exactly what I was looking for. Thanks a lot guys!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bell Audi:
Sales dept. was a little better than the Service dept. At least it was a little friendlier, though they didn't negotiate at all!<br><br>Service dept. however is TERRIBLE! And getting there is a hassle from Rt. 1, there's almost never anywhere to park and it's impossible to get a loaner car. STAY AWAY from this place at all costs!

Was this review helpful to you? Yes | No