Bell Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
I am a first-time Audi lessee and after only 7 months , I feel that my first Audi may also be my last. I have had nothing but problems with my 2009 Audi A4 since we picked the car up from Bell Audi in Edison, NJ . Upon purchasing the vehicle, which was not in stock and had to be driven by our salesperson, Ben Mandanas from upstate New York, we noticed a vibration in the steering at highway speeds, so at our first scheduled maintenance we decided to address this matter. After the mechanics at Bell Audi evaluated the situation, they could not determine what was causing the vibration, so they decided to change all 4 tires. After bringing the car home, my wife noticed immediately that the tires made no difference. Since it is an inconvenience to keep brining the car in since we are not close, my wife decided to “just live with it.” Leasing a $40,000 car , I believe you shouldn’t have to live with this problem and I hope you would agree. After a few months went by, my wife started noticing that when turning the wheel from a standstill position, the vehicle jerks forward until you straighten the wheel fully. At our next possible convenience, we decided to bring the car back in for service. Only this time the service person, Michael Alfano informed us that he found a slight dent in the rear rim that may be causing the steering issue. He also informed us that we would have to pay $250 to have the problem corrected. I told him that this has been an ongoing problem from day one and he still insisted we pay for the repair. I then asked to speak with a manager, Carl Mesaros, whom offered to pay for half of the repair, which I did not find to satisfactory. As of the other problem with the steering, he informed us that Audi is aware of the situation and is going to be coming out with a bulletin soon to resolve this issue, but until then, they will just make a note of it. My wife is pregnant with our first child and her job requires her to be on the highway and frankly I am questioning the safety and reliability of the vehicle. A few of my friends and family were interested in purchasing an Audi but after hearing my story, they are considering otherwise. My brother is an attorney ,and I may have him look further into the lemon law since I believe we may have gotten just that, a lemon. The one thing I will take out of this whole situation is that just because you purchase a more expensive vehicle doesn’t mean that you will get a higher quality vehicle. I would like a response and resolution to this matter

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
Audi A4 2005
NEVER would I refer this dealership to anyone. STAY AWAY. I used them a few times when they were in Rahway because they wee the closest to me, till I switched to Princeton. I bought a Certified car with less than 20K from them and the tensioner broke. The Audi tow service took it direct to that location. The car sat on the lot for 3 weeks. Their excuse was that I took it without making an appointment. When they finally got to it, they told me I needed a new timing belt. I was like wait a minute, the manual specifies I wont need this to well after 60K-90K range or 5 yr atleast, and that I only had the car for 1 yr. They wouldnt budge and said it wasnt covered under warranty either, and that I needed to make a decision quickly or Id be charged storage costs too. Had no choice, so I got the job done. When I went to pick it up, they said they had to chnage the battery ($285), rebuild the alternator $300 + $1400 for Time belt and $300 for diagnosis. I was astounded. Took my car and left, Pissed. There was large snap driving home. It felt like a belt broke. Car got towed back. Oddly enough, the next day I got a call from Service. Here is how CLUELESS they are. The service guy asked if I had the Timebelt recently changed, because who ever did it did a "Retarded" job, and now it has damaged the engine. New Engine will cost around $5000-6000 with Labor. The guy was in awee when I told him I had just picked the car up from them. He said the belt was off by a few teeth, and needed to be redone also.
I called Audi of America. Back and forth, and finally admitted I never needed the Time belt in the first place. Only the tensioner needed to be tightened. The car sat with them for 1 more month. I paid nearly $600 (+$600 the first time) for rental which intially they refused to pay for. Went to pick the car up again. The new engine was filthy. There were fluid spills all over it. Turned the car on. Got "ERR" message on the stereo. They damaged that too when they disconnected the battery. I had Audi of America on the phone with their Manager. He got of the phone, and told me to take loner, that he would deliver back my rental, pay for it, plus the first fee, and reimburse all the payments I had made, and would deliver my car by the end of the week. I finally had the car delivered with a different stereo, but the spills on the engine were still there. I WOULD NEVER USE THIS DEALERSHIP. BELL AUDI in Edoson, is the same exact management, different location.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Bell Audi:
This review is about 6 years later since buying the 2001 Preowned Audi. I had only 2 specifications 1) Manual transmission and 2) leather seats. The first was all I got.
The so called leather seats were not leather at all, in fact there was a rip in the seat, mind you this car was less than two full years old and I was told they "fixed" it with crazy glue, which has since worn out and now there is a large 4" rip in the driver's seat.
I did not get the true market value, in fact I was pretty much ripped off.
The sales guy was clueless, actually gave me the wrong manual for the car, until I pointed it out to him. I had the worst experience at this dealer and would rate it on a par with those used car lots you see outside military bases that enjoy ripping off local consumers.
Never would recommend this dealer to anyone. There are many other dealerships in this state to visit, don't bother here.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bell Audi:
We bought our A4 convertible in November, 2005. It was a great sales experience at Bell Audi... the sales manager was most reasonable. I told him right away that I was expecting a "CarsDirect" price (at another dealership, Eatontown, the guy clearly wasn't about to haggle ;-)

You know, the manager at Bell immediately welcomed the enquiry, and said "sure, yes, we deal with CarsDirect!" So I told him my price. Then he looked down at his inventory prices, and in just 2 seconds he said "that's fine!" And accepted my price. Boy, that sure beats all those clowns who want to hum and har for two hours! We had the whole deal sewn up within an hour of arriving at the dealership!

Getting the car home (my wife drove), it turned out that the windshield was lousy (rippled). She didn't notice it, but I did. I took the car back to complain, and rightaway they agreed to replace the windshield. How's that for service? Their warranty and maintenance service been just fine these last 3+ years... nothing to complain about!

We were very happy with Bell Audi, and would be happy to buy the next car there.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
Terrible place to deal with! They never answer the phone, so to even speak to the parts department I have to drive down 30 minutes just to find out if they have a part in stock. Not friendly at all. EXTREMELY, EXTREMELY, EXTREMELY OVERPRICED!!!! If you wanna buy parts, dont buy them here. They charge 2 to 3 times the price on the same parts the you find online. I bought an EGT sensor for my car for $120 and 2 day shipping to my house. Bell Audi wanted $347 for this part. I wish there was another dealer in the area, which is why they try to take advantage of people since there is no where else to go. Stay away from this dirty place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
This is my 3rd Audi I have owned. I have done searches in variety of websites regarding Bell Audi, in Rahway, NJ for service queries. I must say 95% of all reviews have been less then stellar. & I am one of those 95%.

About a month and a 1/2 ago my car was struck in front end. The body work (Ultimate Collision in Edison, NJ) did everything right except they had to send the car to BELL AUDI because after headlight assembly is installed ('03 Xenon) the SELF ADJUST message on dashboard needs to get reset.

They some how manually jammed a reset thru to make the SELF-ADJUST message to go away (Pg 182 ICON in owners manual) Meanwhile the XENON shine off of this lamp is completly faded and faces completelty to the bottom nothing close to my stock light on right side. I face the car against my garage and right side is very SHARP. Whereas the left light is blurry.

I brought the car back to Ultimate since they were the ones who ultimately worked on my car. They sent the car back out to Audi. Bell checked the bulb said it's okay. Then after about a week the xenon light goes out completely and another error comes on dash - "Left light has dipped LOW". So they replace the xenon again. But now the light is stuck a LOW point and does not SELF ADJUST yet again. Mind you ULTIMATE collision purchased a brand new headlamp assembly and a xenon bulb.

After another week the car still is in the shop and got a call yesterday that "MAYBE" the self-adjuster needs to be replaced - approx. $250. along with a "CONTROL MODULE?" - approx. $575 this pice signals a message to headlamp and since it's not doing that the LENS is not adjusting. This is all guessing on their part. They are not CONFIDENT that this is indeed truly the issue. It's just annoying that they do this for a living and can't figure issues out and basically neglect cars which are sitting in their parking lots for days maybe weeks. For example, I turned my car in on thursday AM gave them benefit of doubt maybe they are busy so they will work on it Friday. Nothing. Get a call from them on tuesday and they metion they can't figure things out all they have done is try to reset the error since it didn't work more things need to be done. When who knows! It's just a sickening feeling to have an awesome car and be handled or lack there of by pansys like this.

I spoke with their driver who dropped me off home and he mentioned out of 15 technicans 10 of them are rookies and don't have a clue what they are doing.

I just want my car back the way it was before! is that too much to ask. Any help/comments on this issue would help a TON. Thanks!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
I would NEVER reccomend thius dealer. They are THE WORST. I had to have my Certified (43K) Car Towed in as it broke down on Highway. BIG MISTAKE....Towing in was their ticket to make all sorts of stroies up. They told me timebelt needed changing, and new battery and alternater. $3000. My jaw dropped, they said for everyday I left the car there would charge storage, but strongly recommneded I dont drive the car. Towing elsewhere would cost $400, but then Id have to pay $400 for the length diagnosis they did. No donor car, and took 1 month to fix. Upon payment, the radio was broken, and the car wouldnt start, but displayed several warning lights, and same noise from engine prior to drop off. They took the car back and reported the belt was put on wrong, and needed to be done again at their cost, and would replace the radio. 1 week later the car is delivered. Within a few weeks the same nose returned. The sales rep called and reported "someone has done a retarded job of timebelt, as result, the engine needes to be replaced, the belt was off by 1 tooth ....$4000-5000. It was my pleasure to inform the rep, that it was his dealership that did the retarded job. I reported to Audi Of America... weeks went by, no donor car, and several calls back and forth between Dealer and Audi of America. Finally I published the scenerio on every Audi Forum, and sent the links to the Dealer and Audi of America. Within a day they said they would absorb the costs. This was a nightmare. THAT DEALERSHIP IS BAD NEWS.... They can never get the job right the first time. This wasnt the first time. Previous they had to repair my fuel pump 2x. When you ask for the old parts, they say they thru it in the dumpster and garbage has already disposed of it. RAHWAY is such a shady areas as is, and this dealership is shadier. STAY AWAY!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bell Audi:
I have just come back from them for service with my ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which is not right! Pricing is way too high and they even will add extra hours of their time claiming this was necessary and making you pay for that! Watch what they say, first they told me they will let me keep old part, but when you come back for your car, they are stating it was “My mistake, I am sorry” and will not give it to you! NEVER EVER AGAIN! STAY AWAY AS FAR AS YOU CAN!!! I mean it!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bell Audi:
Owning my dream Audi machine through Bell Audi was an amazing experience. Now, getting the best service on the dream machines too is an astounding experience… All I had to do is just schedule a service appointment online. Then, the best service followed my car.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bell Audi:
Couple of months back, I ordered parts for my car from Bell Audi. I preferred online shopping as it saves a lot of time. I am so much in love with my car that I wanted to buy only original parts. So, I ended up placing an order at Bell Audi. Even though the delivery was late, I received exactly what I was looking for. Thanks a lot guys!

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