Bell Road Toyota

Bell Road Toyota
2020 West Bell Rd
Phoenix, Arizona 85023

Sales: (888) 693-9594
Service: (602) 863-0600
Parts: (602) 863-1971

Manufacturers: Toyota, Scion


Most Reviewed Employees
Doreen Fischer Doreen Fischer
Internet Sales
Cora Schlanger Cora Schlanger
Fleet Sales
Sam Lima Sam Lima
Internet Sales Manager
Jerry Schwelling Jerry Schwelling
Internet Sales Director
Randy Pongratz Randy Pongratz
Commercial Fleet
Kylor Messmer Kylor Messmer
Internet Sales Manager
Jeff Ridgeway Jeff Ridgeway
Internet Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee & Water
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines
LaMar's Donuts & Fresh Fruit provided daily for our customers enjoyment.
On Site Collision Center
Rental Car Service Onsite

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 10:00 AM - 7:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.3/5
93 Reviews
Bell Road Toyota

Overall Score: 4 Star Rating4.3



About Bell Road Toyota
Certified: Bell Road Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bell Road Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Bell Road Toyota
Bell Road Toyota / Scion is a Toyota Presidents Award Winning store. Over 25 yrs at the same location in business. Green standard with Toyota's Customer Satisfaction Index both in Service & Sales! On-site Toyota Certified Collision Center for our customer's convenience. We look forward to seeing you soon and becoming part of our Bell Road Family!

md.thies
5/15/2012 9:44:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cora Schlanger

My Review of Bell Road Toyota:
This was our first brand new vehicle. The experience was above and beyond excellent. Cora was extremely courteous and knowledgeable in the USAA car buying process. I highly recommend Cora to any and all service member, family, and friends that we know. Bell Road Toyota employees were very friendly and professional. In the future we will be doing business with them again. Thank you so much. For all your car buying needs we recommend:
CORA SCHLANGER BELL ROAD TOYOTA
FLEET MANAGER

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chrisbethlong@yahoo.com
5/15/2012 4:34:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Lima, Jerry Schwelling

My Review of Bell Road Toyota:
Chris was very respectful of my desire for some distance, with regard to my internet quote request. Jerry had also sent an e-mail, but was not intrusive. They both left voice/e-mail messages for me, but I chose not to return the calls (as my initial e-mail request noted I preferred to communicate via e-mail). Chris had just left the dealership, when my husband and I arrived (I had not called ahead), so Sam took over. Sam was very helpful without being obnoxious or laying on the hard sell. When we decided what we wanted, Sam expressed an inability to negotiate a lower price, due to the limited availability of the Prius V, and of the specific color we wanted (blue / though we took the red, which they traded for, from another dealer). Jerry came in to negotiate a small break for us. Although we felt we could have gotten a better deal (doesn't everyone?), we felt the deal was fair. All in all, it was a far better experience than I had anticipated and we would definitely buy from Chris/Sam/Jerry again.

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deplueg
5/13/2012 11:31:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doreen Fischer

My Review of Bell Road Toyota:
Peronable-and real
Very approachable and really made the entire experience stress free. From the moment I entered the dealership, I was greeted with top notch customer service!
Blessings to you!

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Billyzack
5/12/2012 6:23:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doreen Fischer

My Review of Bell Road Toyota:
We got the car we wanted for a good price. Doreen was very smart and very nice. A great transaction A great place to buy a car

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cristobal71
5/9/2012 1:37:27 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Emil Kocharyan, Tom Munks, John Novick, and Jon Gonzalez

My Review of Bell Road Toyota:
I purchased a late model, 2011 Toyota Corolla from Bell Road Toyota within the last two weeks. This is the second Corolla that I have purchased from Bell Road Toyota and my fifth Corolla throughout the last eighteen years and consider myself a committed Toyota consumer.

Toyota earned my loyalty long ago when through various experiences, it became apparent to me that Toyota is committed to quality, stands behind their product and works very hard to instill a sense of loyalty and trust with their customers. I feel strongly that Bell Road Toyota shares those same values and that’s why they earned my business again for my latest purchase.

My sales specialist, Emil Kocharyan was extremely helpful in helping me find the car that fit my needs and the finance team, Jon Gonzalez, John Novick, and Tom Munks were truly exceptional. I have purchased six cars throughout my life and I have never walked away feeling confident in my choice until I came to Bell Road Toyota. I’m truly thankful for their amazing service and support.

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LJaramillo
5/8/2012 12:20:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cora Schlanger

My Review of Bell Road Toyota:
I have been dealing with Bell Road Toyota since 2001. This is my third car
purchased and each one was purchased through Cora. She is professional and
works with you getting the best price possible. I would go back and have
no qualms about sending other's to her. In fact, I have sent friends
and they were pleased with the service. In addition to their sales,
their service is awesome. I go through Tony and he makes sure anything
done on my car is done right. If not, he immediately takes care of it.
I buy my cars at Bell Road Toyota because of their sales and maintenance.

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Barbara S. Bergesen
5/6/2012 8:04:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Lima, Jerry Schwelling

My Review of Bell Road Toyota:
The internet price quoted for my new Toyota Camry was completely accurate and did not contain hidden or add-on costs. Our salesman was outstanding, courteous, helpful, friendly, efficient and straightforward. We appreciated how quickly the process went and the high level of professionalism evident in all aspects of the dealership.

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franwriter
5/5/2012 4:32:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Lima

My Review of Bell Road Toyota:
We came to this dealership, resulting from Sam Lima's rapid response to our online Prius inquiry -- within minutes. We came for another dealer's perspective on our trade-in vehicle; since we were dissatisfied with negotiations concerning another dealership. We're committed Toyota customers, and Sam made us feel appreciated and welcome, from our initial phone conversation to the present moment. We will recommend Sam to friends and family looking for new or used cars.

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chasbily
5/2/2012 2:01:10 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cora Schlanger

My Review of Bell Road Toyota:
Purchased a 2012 Tundra Crew Max from Bell Road Toyota. Cora worked a terrific deal for our family and was a pleasure to work with. We will return to Bell Road Toyota for our future Toyota purchases. I give Cora and Bell Road Toyota the highest rating because of the overal positive experience.

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thook
5/1/2012 11:36:48 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Lima

My Review of Bell Road Toyota:
Sam Lima is extremely knowledgeable about the Prius and was able to answer all the questions I had about the vehicle. He even helped me get the rental car back to my house so I could drive my new car off the lot. He is courteous and friendly and very easy to talk to. I felt very comfortable at the dealership because of Sam and my car buying experience was excellent. Thanks, Sam!

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