My Review Of Benson Honda :
Very bad experience and got a bait and switch pulled on me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and decided to visit them. I figured the trip would be worth it if I could reduce the price for a new pilot since they prices are a little inflated.I made them aware of the amount I wanted to finance with TTL. I verified all information over the phone and spoke to Vivian over 5 times since they confirmed the appointment and assured me that it would. I drove 200+ miles and after arriving, Vivian passed me on to another sales person, who I had not talked to before. Also, they don't have any open areas to have a confirmation so we had to sit in another sales person desk that was covered in pink and fluffy ornaments all over. After taking down the information and getting the car for test drive, I find that the car has 700+ miles on odometer, which was not great, but I figured the price would surely come down. When they brought the first offer to me, I was floored to find out that they wanted me to finance over $36K. After reviewing it, I noticed the trade in was paid in full, so the only two other items was the sales price and $750 cash back from dealer. The sales price was $35K, so I told sales rep that the website had a price under $33K and I was expecting not to pay even that given the 700 miles on the car. The sales manager then approached me and said that the price on their website was the price with no dealer installed items, which brought up the price to $36K and that the $35K was a $1,000 discount. I told him that I did not care for the items and could be taken off since I did not care for the window and hood additions. He said they would not come off and that that was the best price. I told him that even with the options, this car was going for way more than 2014 models and 700 less miles, but he would not budge. I called Gunn Honda and went there so that my trip would not be in vain. I purchased a 2014 EX Pilot for under $30K, I also priced a 2014 EX-L with less that 10 miles and it was under $33K, which had dealer installed items also, but still less than Benson. Bait and switch tactic was deplorable given my long trip, the facilities are below par, and the incompetence and greed of sales team was just as bad. Gunn Honda had great service, staff, facilities, and car availability with no dealer installed items.
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