Benson Honda

Benson Honda
9100 San Pedro
San Antonio, Texas 78216

Sales: (210) 341-1356
Service: (888) 285-5498
Parts: (800) 727-8705

Manufacturer: Honda

Most Reviewed Employees
Phillip Rodriguez Phillip Rodriguez
Sales Consultant
Mike Juarez Mike Juarez
New Car Sales
Richard Furst Richard Furst
Sales Consultant
Mike Cuellar Mike Cuellar
Sales Consultant
James Roza James Roza
Sales Consultant
Glenn Bush Glenn Bush
New Car Sales
Fred Pena Fred Pena
Used Car Sales
Angelo Licari Angelo Licari
Sales Consultant
Need a New Car?

Dealership Amenities
Free WiFi
Customer Lounge Area
Cable TV
Express Service
Parts Store
Shuttle Service
Rental Car Service Onsite
Drive-In Service
Laptop Computers

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: 9:00 AM - 5:00 PM


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
141 Reviews
Benson Honda

Overall Score: 5 Star Rating4.7



About Benson Honda
Certified: Benson Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Benson Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Benson Honda
From Benson Honda - thank you for reviewing our dealership. The Benson family opened San Antonio's first Honda dealership in 1969. Since then, Benson Honda has been serving Honda owners' sales, service and parts needs all across the South Central Texas area. With our Promo Pricing Program, we have made car buying easy. Come in and select your vehicle from our large number of Promo Priced Vehicles at the posted prices. Please feel free to contact any of our managers directly. We proudly sell and service the Accord, Civic, Civic Hybrid, Civic Si, CR-V, Element, Fit, Insight, Odyssey, Pilot, Ridgeline and many certified pre-owned vehicles. Call us today at 210-341-1356.

sheftall
4/18/2012 12:02:10 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phillip Rodriguez

My Review of Benson Honda :
I enjoyed working with Phil through the buying process. The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle on 3/31/2012 and did not receive the vehicle until 4/17/2012. Phil, however, tried his best to make sure that we were OK and updated throughout the waiting process. He gave us a loaner to drive in while waiting and called at least once a week to tell us what was going on. Once we were ready to pick up the car he made sure to have everything ready to go including our accessories that we ordered. He also took time to help us set up our bluetooth with our phones and made sure to explain all of the features of the screen to us before leaving the dealership. He took the time to explain pretty much everything and we appreciated it. I would definitely recommend him to friends and family. He made the process easy and worth the wait.

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sergiosalazar
4/14/2012 7:56:26 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: forgot the name

My Review of Benson Honda :
I got a letter from this dealership saying that because I was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 times on the phone with a lady representing the company and assuring that they I was gonna get another car for the same price or lower and possibly a new one, or maibe refinance to save up to $80 on my bill each month so I decided to go. It took an hour and 25 minutes to get there, so after talking to the sales man and taking all my information he ask me what I want my monthly payment to be and I told him the same or lower maibe $20 more if I really like it but no more, so they bring a new Honda civic and say that I qualify for that one so we took it for a ride, and I really liked it it was nice but I knew it was too expensive for me. I knew that I problably was gonna need to get a used car of around $12000 to keep my payment the same. So we went back to the office and he says that thy can take my car for $5000 plus I have to pay a down payment of 3000 dollars and the payment its gonna go up about $150 a month, so I said it was too much for us and we probably be better off refinancing, so he lost all interest in me and just left to talk to his boss, he didn't try to show me a cheaper car or any more options. After a long wait he comes back and tells me that the can refinance my car and have the payment go from $231 to $217 a month so its $14 that I be saving a month and about $160 a year, so I was a little dissapointed but at least it was something. So I asked the guy how much did my Apr go he said it staid the same, and I ask how is it possible to lower my payment without lowering my Apr and he didn't had any answers he said I had to talk to the finance guy. So when I got to him that was the first question I asked and he said that since I'm starting a new loan that's why but it didn't make sense to me, so I asked when its my last payment and he said 5 years from today, so I said I had paid my car for a year and two months now why would I pay for an extra year just to save $14 a month that is ridiculous and I'm gonna end up paying way more than what I'm paying now. He said that since I'm starting a new loan at the end of it my Apr would go lower, no thanks they made me waist 3 hours there plus an hour and a half drive for nothing this was such a waste of time and I'm really mad at this company they were trying to rip me off but I catch them on time, so be careful with this people or better yet just stay away!

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teach4515
4/10/2012 12:47:55 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: unknown

My Review of Benson Honda :
My daughter recently bought a "certified" pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any problems in the near future. It didn't take but about amonth before she started having issues with the brakes squealing and the car stuttering when accelerating. She tried to have it repaired but was having difficulty arranging a time to take her car to the shop as she is a single parent and has to work long hours. When she tried to make another appointment she was told that her "warranty" had expired and her issues were her own problem.

She took the car to a different dealer who basically told her that she should not be having these types of issues with a "certified" car but they could not help her and told her she needed to take the car back to Benson.

I have tried to call the manager of the pre-owned department twice and have had to leave voice mails both times. The first time he was on another line and the second he was in a meeting. I have yet to receive a return phone call from him.

Evidently Benson believes in the philosophy of once you buy a car they don't care. I am concerned as my daughter traded in an almost new Civic for an older model because she needed a 4-door sedan with the new baby. What happens if she breaks down with the baby in the car? It becomes obvious that the term "certified" simply means "we're going to charge you more for the car because you think you're getting a car that is mechanically sound and reliable but in reality we don't care."

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givingmy2cents
3/21/2012 10:27:06 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Phillip Rodriguez

My Review of Benson Honda :
Very defensive, argumentative and did not listen or respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a vehicle from.

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macl803
3/14/2012 6:45:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: javier arevalo // Fred G. Peña

My Review of Benson Honda :
In Benson dealership i found all what i needed. The car i wanted and a price that was accessible to me. The customer service is very good people there is very friendly.

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Boone,L
3/14/2012 5:34:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Philip Rodriquez

My Review of Benson Honda :
Philip Rodriquez was excellent--from the initial hello all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles and chose the CRV. Mr. Rodriquez was quite knowledgeable in the vehicle, helped us to review car comparisons, worked with us on some pricing, helped us to select some accessories we were interested in and journeyed with us on our decision. After not buying a car for 12 years, his helping hand sealed the deal for us. He was extremely patient and we appreciated that very, very much. Benson Honda has a very exceptional salesman in Philip Rodriquez.

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alvarofdezz
3/10/2012 6:25:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Davis

My Review of Benson Honda :
Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy your next car with Benson.
Thank you!

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Allyn10
3/7/2012 10:46:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Moran

My Review of Benson Honda :
My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back.

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jarosario
3/1/2012 3:38:12 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Davis and Lori Solis

My Review of Benson Honda :
After purchasing our 2012 Honda Oddysey, the dealership gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancellation paperwork. The finance manager, Lori Solis, told me to give the secretary the cancellation paperwork. I asked for a copy, but she told me she could not make me one. I returned a few days later and could not get any help in getting a copy, because the secretary was not there. About a month later, on or about 15 Feb, my wife and I returend to get to see if we could get a copy of the paperwork, and found out that it was missing and was never submitted. Finally we got with Chris Gans, and he took the time to help us complet a new cancellation form and submitted it. We are still waiting the 4-6 weeks to pass, to see if the cancellation is in affect. Another thing is don't believe the sales person nor the ticket price on the vehicle, they told us that they were having a special,and we, after lowering the price about $2000., still ended overpaying a few thousands over the sticker price, after it was all said an done. Try to get your finance done through a bank,right now they have lower interests thatn the dealership.

I've notice how everyone is helpful when you first show up to look, and purchase a vehicle here, but afterwards, they most representatives ignore you, as if you have no need to be there. Its like a fish, when it sees the first bait it attacks, but after is has already eaten there is no interest. From what I have seen in the past two vehicles that I have purchased, thats nothing new with most dealerships; but they surely rave about customer satisfaction. Not sure that if I purchase another Honda, it will be at this dealership. I'll probably go to Austin and see if I get a better deal and hopefully find a place that has the best interes for the customer.

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chelsea500
2/22/2012 11:41:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sales-Brian, Sales mgr- Andy, Finance-Jay

My Review of Benson Honda :
I had a wonderful experience dealing with Benson Honda. They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new purchase. I needed a car with better mileage than my big pick up and I found it at Honda. I had previously gone to Gunn Honda, and they apparently didn't want to work with me due to the amount of money I owed on my truck. They told me they were happy that I still loved my truck. The fact is that with gas prices going through the ceiling I still needed a economical car. Benson Honda seemed to understand this and made it all happen. I would recommend this dealership to anyone trying to purchase a Honda.

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