Good afternoon, I tried reaching out to the Benson dealership I purchased my vehicle from, but the assistance given was not up to my standards. I will try to give the short version of my experience. Last Wednesday, June 10th, I purchased a used VW CC 2010 from Benson Honda. Test drive went great, and purchase experience was fine, but what happened after is my concern. I drove the car home and started to notice a tug on the transmission going into/out of first gear. I would release the brake pedal and the car would jerk on it's own, non stop. I took the car back to Benson the next day and they told me they wouldn't be able to take it a VW dealer till Friday. I said that's fine, but I do not want to drive this vehicle, it's not safe. A few hours later they had informed me it was taken to VW Alamo Heights. Alamo Heights said everything checked out just fine, but to drive in sports mode to alleviate the problem. In my mind I was thinking I shouldn't have to alter my driving experience for something I just bought 24 hours prior. I went along with the diagnosis and tried sport mode, issue still persisted. When I looked at the paperwork, I noticed the date and mileage were before all before my purchase date. Benson Honda had taken in my vehicle for the SAME exact issue I was concerned with. I was informed by Benson that because VW checked out the car and said it was ok, they went ahead and deemed the car suitable to sell. The problem I have though is Benson thought well enough to take the car in for said issue, but they were satisfied with VW saying everything was OK. I went back to Benson with this information and I was repeatedly told to deal with VW, that it was no longer Benson's issue. I did have the used sales manager reach out to me earlier this week trying to assist me, but he offered to pay for the repairs (which were no cost thanks to extended warranty I purchased) and to give me a vehicle to drive while my car was being worked on (I already made arrangements ). I contacted the general manager of this incident and got no reply from him. The main issue I have is I was sold a car that knowingly had a defect. Then when I found said defect I was told to deal with VW on my own. The car needed a whole new computer for the transmission and I have not yet been able to drive my car. I am hoping this message gets seen by the right individuals and handled appropriately.
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