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Benton Nissan of Hoover - Service Center

Hoover, AL

4.6
238 Reviews

238 Reviews of Benton Nissan of Hoover - Service Center

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May 29, 2024

A lot more expensive than previous visits. I have been coming to Benton for twelve years and have never had to pay this much for a service. More

by GRAY0677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Benton Nissan of Hoover responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
May 21, 2024

The airbag lights were still flashing when I picked it up and the car died 2 days later. More

by Ebudd15
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
John Paulick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Benton Nissan of Hoover responded

Dear Valued Customer, Thank you for making us aware of the issue. I would love to speak with you in order to help resolve the situation, however your review provides no contact information. Please reach out to me at your earliest convenience. Jana Avellana Owner Loyalty Manager (205) 383-1879 Javellana@bentonautogroup.com

Helpful
May 16, 2024

Polite, and professional with everyone I was in contact with. Brought truck in for 2 recalls. More

by jimlowrey
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Benton Nissan of Hoover responded

Jim, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Benton Nissan of Hoover; we look forward to having you as a valued customer for many years!

Helpful
May 13, 2024

John is very professional and communicates very well, He truly cares about his customers and makes sure you understand everything that’s going on. More

by Ashley Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Benton Nissan of Hoover responded

We are very happy to hear that John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
May 11, 2024

My service tech was very knowledgeable and was very informative. I appreciate the time he took with me. More

by sunshinen00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know their names.
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May 12, 2024 -

Benton Nissan of Hoover responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Benton Nissan of Hoover to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
April 22, 2024

My service advisor Mr Paulick seems to be friendly, professional and concerned about my visit on today. After getting my information pulled up on his iPad, then ask if knew where the waiting area and t More

by bahoward2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Benton Nissan of Hoover responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Benton Nissan of Hoover.

Helpful
April 19, 2024

Excellent service as always The service manager was very helpful in getting me a loaner for the day. More

by Dixiecanterbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cornner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Benton Nissan of Hoover responded

Thank you, Dixie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Benton Nissan of Hoover.

Helpful
April 08, 2024

No words for today! The Saturday cashier needs more training! Train these people so they can do their job successfully! I ask one other guys are those my keys he said, y More

by Unavailable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Benton Nissan of Hoover responded

We're sorry you were not satisfied with your visit. We'll be sure to share your feedback with our crew. If you'd like to discuss things further please reach out to us at your convenience.

Helpful
April 06, 2024

Always efficient and customer service is on point to address your concerns and explain the process More

by llrader0415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BILLY
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Apr 07, 2024 -

Benton Nissan of Hoover responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 30, 2024

Benton Nissan is always professional and timely. Wouldn’t go for service anywhere else period. More

by Smkneisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Paulick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Benton Nissan of Hoover responded

Thank you for your business and this review. We're happy to hear John and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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