My 2006 Beetle Convertible VW (no warranty left) has been chiming when the top was down and locked for the past year and aside from ruining a great ride with the wind in my hair, the chiming was driving me crazy! , I've had other mechanics look at it because I was afraid it would cost me an arm & two legs if I brought it in to the dealership. But NO ONE could find the reason...so today, I reluctantly went into Berg and I spoke with Chris Kahrs, (great name!!) Service Consultant. I explained my saga and he said before we send it back to get diagnosed let me look at it myself. We went outside, he first looked in my trunk to make sure nothing was in the way, he removed the tissue box from the back area and told me to lower the top, slowly raise the top, hearing the chime all the time. I parked it and he started having me slowly raise and lower it so he could see the how the locks we engaging and they both were locking!! BUT THERE WAS A THIN CABLE THAT HAD SNAPPED LOOSE OF THE TOP AND WAS LODGING ITSELF IN THE LOCKING MECHANISM AND EVEN THOUGH IT LOCKED IT STILL SET THE SENSOR OFF THAT SOMETHING WAS IN THE WAY, CHRIS SHOWED ME THE CABLE, WHERE TO FIX IT AND HOW TO MAKE SURE IT WASN'T GETTING STUCK IN THE WAY UNTIL i GLUED THE PIECE BACK TOGETHER. He was amazing! I just had to hug the man!! The personal service was wonderful and I'm not afraid of going to Berg VW because I know, as a female, I won't get taken advantage of. Thank you Chris Kahrs for looking out for me and making my drive a whole lot sweeter, especially as it cools down!!