Hmm... you purchased a new VW and found out your service department is awful. Well... do I have a service representative and dealership for you. His name is Chris Karhs and he works over at Berge VW in Mesa. He is old school honest, straight to the point, and cares about client satisfaction. Most recently, our Passat developed battery failure. We called him first and the service dept immediately answered our call, advised us on our warranty, replacement choices and got us back on the road. The Berge service department staff are polite, curtious, and work together as a professional team. We have never gone to voice mail when calling Chris. We never experienced service overselling or job overcharging either here. We are informed and demanding car owners-respectful always, but hold high expectations when promised job complition in the time agreed and done correctly the first time. So for about a year that we have been going here, they have been very fair with pricing and actually competitive for the repair quality and time line promptness with all work competed. Most importantly... our Passat is always given back running better and cleaner then we left it at service. If you call Chris and he is not available, other team members help determine your cars needs and Chris will call back ASAP, briefed and prepared to solve your car's issue. He has helped us feel more confident in our Passat TDI choice (especially from all the recent negative press) and that VW will have the fix soon for all TDI owners. Call Chris next time you require warranty/scheduled service or repairs on your VW, and you will be pleased to have done so.
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