I had looked at a car at Berge on Tuesday 10/21, had to leave to make a meeting but promised I would return 10/22. As promised I returned, I made it a very easy process for everyone. Truth be told I most likely know more about Volkswagen's than the majority of their staff. I knew what I wanted, researched a fair price and we settled on a price.
Again, I had given them my time restrictions. They waited until well after I said I NEEDED to be done. Then tried to rush me through financing...That's when they tried to sell me add-ons, luckily I had noticed the adds because honestly, if you don't want or need something why pay for it?
When I had asked for what it was and expressed how I did not want it, I was told it wasn't an option everyone has to pay it. Mind you this was a used car so if anything was added it was done purely for markup. The finance manager Derrick Lett argued with me about theft of Volkswagens (highly unlikely, unless it's towed away on a flatbed). Once I was told it wasn't optional, I collected my belongings and left. Of course within minutes the sales manager realized I had left and called me. Amazing how optional something gets after you leave. Too bad I realized how dishonest their practices were before they made it optional.
I just feel bad for the salesman who helped as he was very easy to deal with and his commission shouldn't have been ruined by the finance manager.
I Recommend This Dealer:
Derrick Lett, Nathan Smith
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