Berglund Toyota

Great vehicle; less impressed with service department We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with the service department. In particular, the tires were rotated (or at least the invoices stated that they were) during each of the 5 service maintenances covered under warranty, at 5,000 mile intervals. When the 30,000 mile service came due we decided to take it to an independent service shop. They discovered that all 4 wheels were out of alignment, resulting in excessive wear on the inside edge of the tread to the point where a new set of tires was required. My question is how, in 5 tire rotations over the course of 27 months, was this not noticed or mentioned? Needless to say, we will take it elsewhere for service from now on. More

Awful place to do business I will not do business with any Berglund again. And will tell everyone about my experience.lso after spending over five hours at the dealership it was I will not do business with any Berglund again. And will tell everyone about my experience.lso after spending over five hours at the dealership it was after 9pm before everything was finalized and everyone was ready to go home. I forgot to get copies of the papers I had signed. I called my salesman James to get them faxed to me. He left me a voicemail stating I did not need them. I went by the dealership and was told by James they did not have my paperwork and he couldn't get me copies. Luckily I have his voicemail stating the we owe on it.n March 27th I bought a vehicle that had been inspected on March 23rd. I had them to make out a "We Owe" for new State Inspection that stated they would fix anything related to state inspection if it failed. I did not trust the inspection on it. It took me two days to get hold of Service Department no-one answered phone and no return call from my messages. Then to get a loner car ( which was approved by sales manager Fred) took another day for someone to call which they never did. I just called back and took first available appointment.Before my appointment I took the vehicle to another auto place to have a pre state inspection which a couple things failed dealing with the suspension. Needless to say Berglund passed the vehicle. I talked to the Service Manager explained I had a preinspection and what had failed he said he didn't want to see it and was taking his inspector word. Now I am filing a report with the state police to see if they pass the inspection. More

Great Service I have nothing but good things to say about dealing with Berglund Toyota. From the time I pulled into the lot until the time I left with my new 2014 T I have nothing but good things to say about dealing with Berglund Toyota. From the time I pulled into the lot until the time I left with my new 2014 Toyota Tundra they made the experience great. They were good to work with through thte whole process and would recommend them to anyone. Stop by and see them and let them help you find the vehicle you are looking for. Thanks Berglund for the great customer service!! More

awful experience My husband and I purchased a used nissan van from Berglund almost 2 months ago...terrible mistake!!! We no sooner got the vehicle home the day of pur My husband and I purchased a used nissan van from Berglund almost 2 months ago...terrible mistake!!! We no sooner got the vehicle home the day of purchase and the check engine light came on! We immediately called the dealer and were advised to bring it in on Monday (since they were closed the next day). Upon taking the van there we were it was several things wrong like spark plugs fuel pump etc. They kept the van for a week and a half and called saying g it was fixed. We went picked it up drove about 2 miles down the road and guess what... engine light back on! This time the manager Fred assured us it must be just a vapor leak or something simple. Again van was back In the shop and this time they were smart sending it to nissan dealer. They identified the problem and immediately fixed it. We got our van backand what do you know we now had a loud clonking when applying brakes in back. ToOK it back to the dealer they supposedly checked it thoroughly and brakes were fine. We pushed the ordeal to be fixed and all of a sudden it needed new brakes and rotors! Thinking our ordeal was over and we could finally enjoy the van we take the van home. The next day we are driving it and hear a loud thomping and smoking from back tires. We took it again to the dealer who kept it for several days and stood by their firm beliefs that nothing at all was wrong...even saying a little smoke is normal! I ended up taking it to the nissan dealer and they diagnosed it as the brakes not being properly put on they fixed it and didn't even charge us. They also informed me I need a new timi g chain, as well as three other parts that were broken and should have never passed inspection 2 months ago!!! Berglund is a rip off place their service dept is awful and customer service is terrible. The managers are not any better considering we have tried calling to report all of this to them and they will not return our calls. Save your time money and frustration and deal with a reputable dealership like Lynchburg nissan. More

Burglund Toyota Lynchburg Virginia Service and Cars...Fraud! I purchased a Toyota Camry 2007 with a 3year 3,000 mile warranty at the Burgland dealership. Easy to purchase the car but after buying Cars...Fraud! I purchased a Toyota Camry 2007 with a 3year 3,000 mile warranty at the Burgland dealership. Easy to purchase the car but after buying it the nightmare started two days after the sale. I went to raise down my window and it no longer worked and I could not open the car door. So I took it back to the dealership and they fixed it NO CHARGE! but it took almost a week. When I got it back the dealership explained that the window broke during repairs and they had to replace it. When I received it back they failed to tint the driver's side window so I took it back, took another two days for repair NO CHARGE!. So I was still happy. Loved the Camry :)) Drove the car for two months and the beginning of the nightmares begin...for the remainning of the years or months I have had the car it has been in and out of the shop over 7 times for the engine light, coils, and VSC going bad and was told repeatedly by Bill Miluszusky and other servicemen that everything is fine after every visit. My warranty is up now and repairs have to be out of pocket totally now. So I explained to them to replace my coils all of them was told they were replaced and again I will have no more problems with the car and two days later the same problem occured! Really? The service man told me they were busy and to not worry until the engine light is blinking. Well, two weeks later, it is blinking so he tells me I have to pay to get it towed ( if I had known this I would have brought the car in the first time I called). Get the car towed in for them to tell me that 1 more coil went bad but i need to replace 3 more coils and it now will cost even more for labor and replacement! "How can coils be replaced that have already been replaced???", I asked. Now I am being told that those were the front coils, not the back coils of the car and they are now bad...really? REALLY? Is that going to fix the issue.....According to RYAN HABERnASS "yes that will fix the issue"???? What do you think I said, !@#$%^&*()(*&^%$#@!! It is now June 25 and the car is in the shop yet again! Berglund Toyota "Life is all about the ride" ~~~~there slogan. The ride that they took or are taking me on :( :( More

Good Afternoon Mr. Plunkett,   ?I am writing this Good Afternoon Mr. Plunkett,   ?I am writing this email in regards to a service experience that has taken place. On Saturday morning, March 24, I ca Good Afternoon Mr. Plunkett,   ?I am writing this email in regards to a service experience that has taken place. On Saturday morning, March 24, I called the Berglund Service Department to schedule an appointment to have a 4 wheel alignment, 2 tires mounted and balanced along with a tire sensor that needed programming. My appointment was scheduled for the same day, which was very much appreciated. I brought my vehicle, a 2007 Toyota Camry to service. I had to return to work, consequently my fiancée stayed with the vehicle because we were advised the process wouldn’t take that long. After about 45 minutes my fiancée was notified that there was an open recall that needed to be resolved as well. After approximately 3 plus hours later the car was ready according to the service writer. Unfortunately they were unable to fix my tire sensor because they ran out of time. At the end of the visit the service writer noted that there was a noise coming from underneath the hood and that it sounded as if the idler pulley was loose. Also, I needed to have some fluids flushed other than that everything looked fine. All in all I was pleased with my experience, even though my tire sensor wasn’t programmed. Following my visit on March 24, I noticed that the technician failed to replace my valve stem covers on the tires that were moved, mounted and balanced. So, I had to return again to have those replaced. On Saturday, March 31, my fiancée was going to check my brakes and rotors while I was working. During his attempt he was unable to remove 3 out of my 4 wheels. Come to find out the 3 tires that were removed have be stripped or rounded lugs. Just for ease of mind we pulled the factory lug wrench from the truck and tried using that and had the same issue; all were rounded off except for the tire that went untouched.  Today Monday, April 2, I came into service hoping to get some answers instead, “I was approached with an attitude, as the service writer said “ Oh… well, it was like that when you brought it in.” The service people that spoke to me all spoke in a very combative manner.  I wasn’t nor was my fiancée notified that there was a problem with my lugs now my wheels won’t come off. I asked the service manager (I presume) what I was supposed to do if I get a flat tire and can’t remove my wheel(s). The reply was that could have his technician remove them all and hand them to me. I felt like I was taken advantage of because I am a female. I have never felt so degraded by a service department. I myself work with the public and would never speak to my customers that way, the customers are the reason I have my job and I take that very seriously. I have had a great experience owning my Toyota and planned to buy another one in the near future but it would have to be serviced locally and I am not sure that I want people with that approach working on my vehicle; I work very hard for what I have. I would like to have my lugs replaced that were damaged. The wheels have always been removed with a 21mm socket and ratchet by hand and torqued to 95-100ft/lb and now the only one that can be removed is the wheel that remains untouched, that being the drivers side rear. More

Mike was a very good salesman. We have had some just ok experiences with using our Service/maintenance agreement and it not being in the computer and we've been asked to pay for items covered under it. My experiences with using our Service/maintenance agreement and it not being in the computer and we've been asked to pay for items covered under it. My husband's truck runs 5 mph under what it is really running as far as the speedometer, but we've been told that can't be corrected, also we have an annoying squeak in the clutch and have "supposedly" had it fixed but it is still squeaking and very annoying. We just tried to call again to schedule an oil change and was again (for the third time) transferred to a dept where all we got is an answering machine and we did this last friday too and still haven't been called back. Just very fustrated at this time with Berglund. More

I contacted Berglund Toyota in search of a "new" used car for my Mom. I had already done the research on the types of cars I thought would meet her requirements and found a Hyundai Elantra that I thought wo for my Mom. I had already done the research on the types of cars I thought would meet her requirements and found a Hyundai Elantra that I thought would work. I contacted Tony Weaver by phone and asked about the vehicle. We negotiated a reasonable price by phone and email. I then took my Mom to the dealership where we test drove the Elantra and one or two other similar vehicles. Mom really liked the Elantra, so she bought it. The negotiated price was honored and there were no surprises. The process was quick and relatively painless. Everyone was very friendly and courteous to us during the process. I would definitely go back to Berglund Toyota to purchase another used car. More