My experience at Bernardi Honda/Hyundai of Brockton wasn't good. I had seen a car on their website and called to ask about it, just to make sure the website was up to date. I was told the car was still there. I was asked if I would be coming down to look at it and I said yes but probably later in the week. I could not remember who I spoke with because when the person told me his name I couldn't hear it correctly. I ended up going down the same night I called. when I arrived there I looked around the parking lot thinking a sales person would come out. I eventually went inside when I could neither find the car I called about nor had any assistance. When I did speak to a sales person I was told he would go get the car from the Hyundai dealer next door since they are all one. (This was not the same person on the phone I could tell by his voice). When he came back I was told the car was sold the previous night. This salesman offered to show me something else in the same price range; but my mom declined. So honestly all they had to do was tell me they no longer had the car. I gave the rating that I have because it was poor customer service and a bad overall experience. I called them when I was on my way back home to talk to a manager about this and was told they were "sorry but its not our fault that the sales representatives don't talk to each other". Really? I would think that when you look up a car it would tell you whether or not the car had been sold or not. It was probably some scam just to get you to go so you would buy something else. Well that's their loss because I didn't buy anything from them and wont be in the future.

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My husband and I are first time Honda buyers. We were greeted by Lunel Myrthil as we got out of our vehicle. He was very friendly, informative and respectful of our needs. We did not feel pressured to buy anything we didn't want. Lunel is a consummate professional, a true gentleman and a rare pleasure to work with finding the Honda of our choice. It was the best experience ever buying a new vehicle. Tanysha showed us what accessories were available for our Honda . She never once made us feel we had to purchase accessories we didn't want. We also found Laurie Barnett very knowledgeable in her part of our purchase. . We only met with Mike Altieri for a brief moment, but as with the rest of our Bernardi experience, Mike was very friendly and accommodating. Thank you all for making car buying a pleasure rather than a chore.

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This experience was by far the most pleasant car buying experience we have had. From the first, Lunel Myrthil was friendly, pleasant and VERY informative. He certainly knows his job. He expedited the paperwork for us as did Laurie in the business office. The general manager was also a pleasure to deal with. The delivery of the car was done in a very professional manner. The is one dealership we can HIGHLY recommend. Thank you, Bernardi Honda Brockton.

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I Purchased a new car and sales team was very professional and helpful throughout the process. They answered all our questions about the pilot and made every effort to get the model and color we requested. The purchase was successful and I love my car! I recommend this dealership because of the large selection of inventory, knowledge of vehicles and friendly environment.

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Jim Roane was excellent. He took his time to make us happy which we really appreciate. He went out of his way to take care of us and make the experience of buying a new car an enjoyable one! If you go to this dealership make sure to ask for Jim! I will definitely go back and buy from him!

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The overall experience is great. I would focus on getting the customer as fast as possible out of the store, after buying the car. Also, post sales. specifically the paperwork processing has to be faster.

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Long wait for Business Office Person, who then lied, tried everything to change the deal reached ... eventually told us late after three hour wait , on a Saturday, that bank closed will get back Monday, On Monday My GF went to sign the paperwork , they changed the deal and started same sales tactics all over again, trying to add money back into the deal, changing the interest rate ... finally got her, lied too her and got her to sign a document after they changed the sales price of the vehicle ... Not to be trusted , even when we honestly thought they had made an error .. they changed into real jerks unwilling to agree to put back what they had earlier agreed to .. very unhappy experience way to hard to follow lousy cheap sales tactics, all food, free water and lies ... lots of phony smiles and no desire to build a client base or even come close to taking care of a customer ...

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I had a great experience. Lunel (my sales person) was very pleasant to deal with. I would definitely recommend this dealership. The car buying experience was streamlined and pressure free.

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Once I decided to purchase a new 2013 Honda CR-V, I requested quotes from a number of Honda dealers in my area (unfortunately, I didn't used Bernardi at first). Most responded. I took the lowest quote into one of the dealerships which did not honor the quote. They indicated the cost would be a few hundred dollars more since they did not have the vehicle in stock (even though they had full knowledge via my email of the precise trim, color and upholstery I wanted). I walked out and sent off an email to Bernardi (they weren't one of the one I had requested from originally). From then on, the whole sales and ownership experience was hassle-free. Each employee I encountered was friendly and eager to please. It was such a pleasant experience that I wanted to pass it on in this rating.

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I honestly took a detour last second to go to Honda. I have known I wanted a new car, but I was going to wait a couple of months. Something in me told me to just go and do it now. I honestly did not think it would be possible, but I did walk in there hoping I was walking out with what I wanted. They really worked with me and helped me get into a great Honda Odyssey. I was super excited and determined, but, half way through the process my phone was blowing up with texts, I started to get into a bad mood and just started questioning the whole thing. But, Jim kept extremely professional the whole way through, offering me drinks and soup lol. He never once winced at the sour frown I was starting to get on my face. He was very friendly and never once pushy. I made this decision on my own and never once felt pressured. I am super happy with my new vehicle, thanks to Jim. He worked with me for a LONG time to get me my new car. Chris, was super busy, bouncing around and working real hard. He was amazingly friendly and even though I did also give him a little trouble he really came through for me as well. He did some extra work to get me the best interest rate he could get me, even though he was super busy he stayed solely focused on me throughout my entire experience with him and even though he still had other customers to deal with he went out of his way to make sure I left there happy. I arrived home in hours with my new car. I would definitely recommend Bernadi and these 2 gentlemen.

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