Bernardi Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Artie Johnson, John Mansour, Ron, Michelle Pore, Brian Jones

My Review of Bernardi Toyota Scion:
Everyone was helpful, direct, straightforward, and made me feel they wanted to work to get me a fair deal. I am extremely pleased with the prius. When I brought in my Rav 4 for servicing, (had only had it since Oct. 07) I just wanted to look at the prius to compare. After conversations with the salesman and several rides, without pressure, I knew that I wanted the prius. All my questions were answered. The salesman took care of all the details, thoroughly went over all features and went beyond what I expected in the way of service. Everyone I spoke with, whether briefly or at length, was friendly and upbeat. I have always felt the service dept at Bernardi was the best from having three other Toyota vehicles serviced here. I drive from over an hour away to be serviced. A great team at Bernardi!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathalie Farah, Bruno Medina, Miguel Garcia

My Review of Bernardi Toyota Scion:
I recently bought 2 certified used cars from this dealership and I'm very satisfied with both my purchase. Bruno, Miguel, and Nathalie were all very friendly and helpful. I am a very happy customer and I'd definitely recommend this dealership to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: scott warren

My Review of Bernardi Toyota Scion:
our sales rep was very kind and helpfull. the dealership however sold us the car with out telling us first they did not have the title at time of purchase if it was not for our sales rep we would have refused the sale and gone somewhere else. He even took the extra time out to deliver the car even tho we were just buying used.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Kiviat and Josh (Sales Manager)

My Review of Bernardi Toyota Scion:
I would recommend this dealership extremely highly. The 2 salespeople with whom I dealt were uncommonly knowledgeable about the 4Runner product as compared to other dealerships. Also, in the breath-of-fresh-air department, they were extremely forthright as to pricing, and did not attempt to play any games with me. I spent time looking at many different SUVs across many makes and models, which necessitated visits to literally a dozen dealerships. In my opinion, Bernardi was number one in professionalism. They are a pleasure to deal with.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Irving Espinosa / E. Garcia (Miguel)

My Review of Bernardi Toyota Scion:
It's too bad that there are only 5 Stars rating here, I would give them a 15 stars rating. This has been the best dealer experience I've ever had since I got my first cars. I would recommend this Bernadi Toyota to every friend or family who are looking to buy a car. Irving, Miguel & Keren made me forget the horrible experiencies I had in the past.

Any body who read this review, trust me, you can go with your eyes closed and they will get you the car that fit your needs in price, model and year.

I will buy at Bernadi Toyota in Framighan every time I need a car, even if I live in Hiwai.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Ruscitti

My Review of Bernardi Toyota Scion:
Jeff was pleasant to work with and helped us look at a Toyota Prius as well as a used Acura TL. He was readily available weekdays and weekends to answer questions. He also helped me evaluate Hybrid Highlanders.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jeff Muchnik; John Martin; several others

My Review of Bernardi Toyota Scion:
Jeff Muchnik is an incredibly friendly, insightful salesman whom we'd recommend to the ends of the earth.

Unfortunately, his bosses are better at mangling sales than managing sales. I bought a car from Bernardi Toyota earlier after getting a pretty good Internet price quote. I got angry at myself for not walking out when a $300 documentation fee magically appeared -- mandatory, but not part of the quote. I was also told the finance guy "had" to go through the spiel on the Simonizing. Nevertheless, the car was a decent price, so we went back to Bernardi when we were looking for the next one.

The bad taste in my mouth quickly got worse. We got a surveyor asking us how happy we were with our new car ... before we'd come close to closing. Then the next day, a sales manager named John left a message at my home to confirm an appointment that night with a different salesman. Then John Martin, a different sales manager, calls to confirm the same appointment with the salesman I'd never worked with, for an appointment I never made. I took this to be another pressuring sales tactic and called. John Martin denied ever having called me, though both messages were still on our machine; he never tried to explain how another salesman somehow got involved to undercut Jeff Muchnik; he never explained where this magic appointment came from. Instead, he argued with me about whether I felt harassed, which in turn felt like harassment. He gave me his word the phone calls would stop. We returned to work with Jeff Muchnik on the premise our old car was getting totaled, something that wound up falling through. Then I got a message from a Toyota surveyor. And then another one called.

The sales managers in essence lied, broke their word and either were blindingly incompetent or playing high-pressure sales tricks. On top of that, they offered what turned out to be a terrible price. I only hope Jeff Muchnik's talents and charisma are some day discovered by a different dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Fahey, Steve Aswad

My Review of Bernardi Toyota Scion:
I had been shopping for my first new car for almost a year when I was referred to Bernardi Toyota. I first met the GSM, Steven Aswad, who set me up with Sales Rep Steve Fahey. Mr. Fahey and Mr. Aswad worked very hard to accommodate my specifications. They answered every question, handled every issue, and found a perfect Black Camry SE just for me. Every employee I met was polite, helpful, accommodating, and treated me with the utmost respect. They never grew frustrated with my demands or my lengthy decision process. Mr. Aswad went above and beyond to make me feel like I was his only and most important customer. My car was delivered with everything I wanted, detailed to perfection, and gleaming. I have since returned for service, which was excellent. I am so happy in my new car. My experience at Bernardi Toyota was exciting, fun, and I would do it all over again. I have recommended this dealership and my sales reps to all of my family and friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff R.

My Review of Bernardi Toyota Scion:
I was looking for a new car, and stopped by this dealership on the way home from work just to "look around". I was greeted by a very courteous staff, espaecially by Jeff. He worked with me tirelessly to find just the right car for me within my budget. I was there so often, I felt like the employees were more friends than salespeople. We finally found just the right car for me, and I LOVE it! Jeff and all the sales team were professional but very friendly at the same time. I have had all my service done there as well, and have had nothing but superb service. I would recommend this dealership to anyone looking for a great car and salespeople that aren't just out there to make a quick buck. Thay actually care about the people that walk in their doors.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Roberts (JR)

My Review of Bernardi Toyota Scion:
My wife and I dealt with JR as we were considering a used 2006 Toyota Sienna XLE. We ended up deciding to postpone the purchase due to the current market turmoil but our experience was excellent. JR was more knowledgeable than most sales people we have ever dealt with and we really had a great time while in his company. He clearly loves his job and his exuberance was not phony or choreographed. As a 20 year employee of Bernardi, he extolled the kind of professionalism we found refreshing when compared to many other dealerships we have visited lately. While no sale occurred, we certainly would recommend a friend to take the trip out to Bernardi.

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