Bertera Chevrolet Pontiac Buick

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Gus, Peter

My Review of Bertera Chevrolet Pontiac Buick:
My sales experience was not as bad as the other reviews here, I got the car I wanted for the price I wanted, but here comes the big however. They promise they will change all fluids, oil, transmission, antifreeze, etc., and I foolishly took them at their word that they had performed these services. I found out a month and a half later that there was no oil on the dipstick when I took the car for a routine oil service, fortunately at another service center. I also had a single issue "repaired" by Bertera and they botched the job. I had to have their work repaired again a month and a half later. I currently have a complaint filed with them over these issues, hoping for a speedy resolution.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Randy, Joe,

My Review of Bertera Chevrolet Pontiac Buick:
Everyone realizes that they are going to get the sales game when shopping for a used car. Bertera takes their game to an all new slimey level. I, like so many went to this dealership interested in a H3 I had seen on their website. I was informed after driving a different H3 that the price on line was less due to a 3500 trade in allowace (WTF!!) yeah yeah like I care I thought I can chew it down when it comes to the numbers game. I was not a need to buy customer, so play your little game but I will get what I want or simply leave was my attitude. Unfortunetely they were very tactical in wasting my time with many different baits. I did put a deposit on one of the vehicles I drove but not feeling quite right with it I asked for the carfax and returned the next day to examine the vehicle more closely. Long story short thank god for the Carfax, the vehicle had several issues with the 4x4. I asked for my deposit back and like so many got to chat with the sales manager on why... Ummm yeah I told him plain and politely that this vehicle was not for me show me another. They brought me a POS H3 that had none of the features I request or had shown any interest in. Now you would assume they would know this by now since I had been there only driving the luxury models. Running short on patience they quickly brought me a fully loaded H3 with all the bells and whistles. I took it for a ride and loved it instantly. Ready to sign the deal I told them what I would pay monthly and not a penny more and I also told them at the highest interest rate I would even consider. I was very clear and repeated this slowly and repetively so that the salesman would have NO CONFUSION to what I wanted. They called me the next day with a happy tone that my finacing was done and better than expected... Happily I went down to Bertera only to have my time taken for granted by forcing me to wait for over an hour and a half for the finace guy. Finally able to sit and talk turkey they gave me the worst rate I could not even believe it! I have never had a interest rate that bad!!! Then they said my payment would be 20 dollars more a month than what I told them was my cap... Angry was not the word for my emotion... I stayed very calm and shook the finace guys hand. I told him I was sorry he wasted his time and mine and I left the dealership.. No yelling or making a scene. I figure anyone with a brain would see them for what they are easily. If you really value your time do not go to this dealership. They think nothing of causing you to sit and wait for them. That is not how it works or will ever work for me in the future. I will buy my H3 but not from ANY BERTERA DEALERSHIP!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Can't remember now....

My Review of Bertera Chevrolet Pontiac Buick:
Wow, I don't know even where to begin with this place. They are just shady scam artists. Reading other people's posts, it's so obvious that they play the same game with everybody.
I bought a car, got a horrible finance rate, they wouldn't talk prices, it was "how much do you want your payment to be." (Being young and naive at the time, I went for that) My car was a piece of crap. They supposedly fixed a few things before I took it, but of course, those things weren't actually fixed. Or even better, they told me that there was nothing wrong when I knew there was something wrong. The amount of money I put into that car was insane. At the one year check up call that salesmen are required to perform, I finally decided to write a whole letter outlining the fact that my car had very few miles, but was always in the shop and I was very unhappy. They called me and told me to come in and we'd discuss it. This discussion was some shady salesman bringing me to test drive cars I couldn't afford even though I repeatedly told him that there was no way I could buy one. Finally, I just looked at him and said, "look, my car is a piece of crap, I didn't come her to buy another car from you because I will never do that again, I came here to discuss my car and perhaps get some help with all the repairs it needs all the time." Oddly, he became very short with me after that and told me there was nothing they could do.
I gave up dealing with them because I didn't even want to walk into the place anymore. It wasn't worth the stress. But I'd warn anybody against ever going there. They really do a lot of shady things, and they do not sell cars that are quality.
DON'T SHOP THERE!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Bob Canning

My Review of Bertera Chevrolet Pontiac Buick:
Spoke to him on Saturday, told him I wanted to put a deposit down on a vehicle he told me he could not take the deposit as the vehicle was not in the inventory and it was coming in on Monday. I Called him on Monday expecting for him to tell me teh vehicle was in, I left him a message and he called me back to tell me the car was sold that morning. He said he came in at noon time and the vehicle had already had a deposit on it, I couldn't believe it. I asked what about what you told me about putting down the deposit on Monday, he became argumentive and told me they would find me another one. That was not the point, the point was that he told me the vehicle would be in on Monday, I told him a second time that I wanted to put a deposit down, he again told me he could not because it was not in the inventory and if he took the deposit it would mess up the books. So I said ok Monday it is, and I guess Monday it was not. Now wonder they need to get bailed out, let one of the CEO's go to one of their Dealerships and get treated like the other reviews say they were. Or let them get lied to like I was, dishonesty will get you no where, especially in the car business. As you can see the type of person I am taking time out of my day to write this and don't forget the word of mouth, fortunately I am a business man and know many many people, this dealership gets a big thumbs down..............

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Multiple

My Review of Bertera Chevrolet Pontiac Buick:
I went in interested in nine vehicles I saw on their website. Of the nine, they had ONE in stock.
The salesperson who was "helping" me tried to force me to test drive a different vehicle without revealing its price. I asked three times and he ignored me each time. I had given them my keys for a trade in appraisal, and when I asked for them back the salesman brought me the manager instead of my keys.
This dealership is rotten, and I will never visit them again.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Geoff, Myron, Sam, Guy, & others

My Review of Bertera Chevrolet Pontiac Buick:
10 REASONS TO BEWARE OF BERTERA OF PALMER!!!!!!!

BEWARE OF BERTERA! WHAT THEY DO TO CONSUMERS IS NOTHING SHORT OF CRIMINAL!!!!!!! My experience with them was the absolute WORST!!!! If you have a little time, I will be happy to share my NEGATIVE EXPERIENCES WITH BERTERA. They are as follows:

1) On the day I purchased the car, I was not informed that there was only one key to access the vehicle. (This little surprise cost me $146.00 at a Jeep Dealership).

2) When reviewing the paperwork, I was provided with a finance interest rate of 7.99% through their bank. When I questioned that, with my 794 credit rating, I knew I could get a better interest rate, I was laughed at and informed by the balding finance manager (the one who owns a boat and loves the Yankees) that I would spend more money on gas looking for a better rate...Well I went to Digital Credit Union and got a 4.75% interest rate! I saved myself over $2,000.

3) I was able to bring the car home that evening and was informed I would have to bring it back in the morning for them to get it ready for delivery. After multiple calls to the service department and ONE WEEK LATER, my car was finally "ready" for me.

4) After only having the car for a short time, it failed to start. Believing that it would have to be jumped, I called my neighbor and then I pushed it out of my garage. If I was a guy, it probably wouldn't have been a problem, but I am a 5'2" female, weighing only 112 lbs. I can hold my own, but it is a struggle to push a Grand Cherokee out of a garage at an uphill slant. Anyway, the car failed to start multiple times and back to Bertera it went.

5) If I ever have to deal with that putz, the Service Manager, Geoff, it will be a cold day in hell! I was told the car would not start because there was corosion on the battery and there was not enough charge to provide a spark to get the car started.

6) I brought the car back again and this time it stayed at Bertera for TWO WEEKS. Geoff informed me that they could not duplicate the problem and that possibly it was due to my having too many keys on my keyring and breaking the connection. WHAT???????? I may be a blond, but I'm not a stupid blond...well, may I am....because I did purchase a vehicle from Bertera!

7) To add insult to injury, I had to fight for a loaner. After speaking with the General Manager, Sam, I was provided with a loaner. Boy, it's too bad that the inspection sticker had expired even before I sat in it, a little detail that those boys at Bertera failed to notice. I was stopped by a state police office and informed that although he did sympathize with my situation, he would be escorting me to the nearest inspection station. Yes...I did pay for that inspection sticker and was never reimbursed. You folks at Bertera can thank me after reading this wonderful rating.

8) When I went back to Bertera to pick up my peice of crap, I spoke with the General Manager, Sam. I explained that I did not want to keep a vehicle that I paid too much for and was not reliable. He agreed and had one of his sales people, Myron, take me out to the lot to pick out another vehicle and they would "work with me". After test driving a 2008 Pontiac, I decided that I would purchase the vehicle. I had my cell phone with me and called my bank Digital Credit Union to ask if they could give me the MSRP on this vehicle. They did, and guess what..it was $3500 lower than the price that Bertera wanted for the car.

9) When we got back to the dealership, Myron asked me what I wanted to spend monthly on a car payment! I told him that I did not want to play that game and to just tell me what the price of the new vehicle would be and what the trade in value on the piece of crap that I had purchased less than 3 months ago would be. Well, they would give me $7000 less than I paid for the trade-in and charge me $3500 more than my bank told me the MSRP was. Needless to say, I marched out of there very unhappy.

10) Therefore, I went to the dollar store and purchased some yellow poster board and markers and made signs that read 'BERTERA SELLS LEMONS'. I taped them on my lemon across the street at the Big Y parking lot, right where everyone test driving their lemons could see. Needless to say, they called the police and the manager of Big Y told me that I had to leave.

Everytime I hear a Bertera commercial on the radio, I want to puke! The entire team at Bertera give an all time low to the term "Sleazy Car Dealer". I may not be able to have my sad and sorry situation rectified, but I do not hesitate to tell everyone that I come in contact to steer clear of your dealership!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Randy, Joe Clark, Jay Freeman, Carl

My Review of Bertera Chevrolet Pontiac Buick:
Save yourself a headache and NEVER go to this dealership. The prices advertised are after a $3500 which they conveniently fail to disclose until you sit down to talk numbers. The sales people are just go betweens with the sale managers. They over promised and significantly under delivered. We were promised a specific price and when we went to sign our purchase agreement the payment was $61 more then promised. After an agreement we did finally come to an agreed price. However we signed our ppwk and still have not been able to take delivery of our vehicle. Empty promises and flat out lies were made to us by the dealership. Not one employee has taken responsibility for our experience. Everyone passes the buck onto someone else. We've actually filed a complaint with the BBB to try an assist us with the delivery of our vehicle. Essentially we've been taken!!!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Brian

My Review of Bertera Chevrolet Pontiac Buick:
We found a truck that we liked on the internet and decided to go and see it at Bertera Chevrolet in Palmer, MA. When we arrived the woman at the desk did not even make eye contact. No one asked to help us so we finally asked to speak with someone. We were told to wait. While we were waiting, Brian asked if we were being helped. We said we just had a question. He said he is here on his day off but he would help us. He introduced himself only to my fiance and refused to tell us about any car in stock without us giving him our name, address, and phone #. He finally looked up the truck we were interested in and said he sold it himself 2 days ago. He said that the prices listed on their website are really $3500 more than the internet listed price, because it assumes a trade in. We didn't have a trade in. Brian told us that the truck that we wanted is sold at a "premium" and would be hard to find for the price listed on their website or at the kelly blue book value. He made us wait several times and then came back and asked if we are interested in a SUV. We told him we wanted a truck like the one they have listed on their website. He left again and came back and told us that he is able to get a "special" deal at auctions around the country. We told him we'd prefer to search for that "special" deal ourselves. We were extremely disappointed with Bertera Chevrolet's misleading advertising of their prices on the internet and their very poor customer service. We will never buy a car from there.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: 5

My Review of Bertera Chevrolet Pontiac Buick:
The price of the car was good and our sale person was decent enough, but we all know they are just pawns to the sales managers. And the sales manager treated us like morons. They had the car listed for X price on the internet, then gave us exactly what Kelly Blue Book had for our trade-in. They kept going back and forth doing the "let me talk to my manager" thing, but never really made us a better deal than what was listed. I do sales and marketing consulting for big clients that trust my understanding of how to be successful in sales. I'm not an idiot, I know when someone is playing a sales game with me. Then the car didn't have the remotes for the keyless entry system, which they didn't disclose until after the deal was done. When I went back they said, some cars don't have them even if the car has the system. It's like floor mats. That's great, but the car we bought was 6 months old and the remotes cost over $100 each. Non-disclosure of missing parts is a big problem in my book, especially now that I can't do anything about it. Worst of all, they had a sign in the showroom that said anything less than 100% satisfaction is unacceptable. I would never recommend this dealership to anyone, they cheap prices aren't worth the horrible customer service.

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