I initially went in ready to buy, and had picked the vehicle I was ready to purchase. Upon negotiating the trade-in of an existing leased vehicle from another manufacturer, that was financed through Ally, I was told that I was not entitled to know the payoff amount for the vehicle, as Ally (GM) dealerships had the first right of refusal to purchase it. This made sense at the time, and the business manager called over to Bertera's sister GM dealership in Palmer to get the lease payoff amount from them. In the meantime, I did a little homework of my own, calling a friend at another GM dealership to have them pull the information for me as well. My salesperson at Bertera Nissan called back the following day with the payoff amount and told me it was approximately $22,000. I was happy, as this was a bit lower than I had estimated, and agreed to come back in and do the deal later that day. I arrived, went through the business process and F&I, and left, with a delivery scheduled for the following day. I had already signed all of the contracts based on the information given to me by the Bertera salespeople. I picked up my car the following day. Shortly after, I got the phone call from my friend at the other GM dealership, who told me the payoff amount for a dealer to purchase my trade-in was approximately $20,000, or $2,000 less than what Bertera had written into my deal. I had already signed the paperwork, and the deal was done. To add insult to injury, a few days later, Bertera sent me a check for $5.00 for miscalculated taxes. As a result of this transaction, I wouldn't recommend doing business with them, and I certainly won't even consider walking through the doors again, let alone bringing my vehicle there for service. I've purchased 5 new cars in the past 10 years, and am a salesperson myself. I am a very confident, and relatively skilled negotiator, and didn't even see it coming. Anyone who is an amateur car buyer, or even simply a trusting consumer, will be easily taken advantage of here. The entire experience left me feeling uneasy, especially since the average consumer in my situation never would've known that they were being taken to the cleaners in this type of transaction, given the secrecy around the payoff amount for the previously leased vehicle. I'm not sure that Bertera Nissan is 100% at fault, as it's disturbing that my previous leasing company would not release the payoff information to me, the customer.
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N/A (My salesperson was not fully at fault)