Read Reviews Bertera Nissan

Bertera Nissan

Bertera Nissan

569 Oxford Street
Auburn, Massachusetts 01501


(888) 254-8189

Manufacturer: Nissan

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  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.7

24-Month Rating

based on 76 reviews

4.7

4.7 out of 5

164 lifetime reviews

Bertera Nissan

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Bertera Nissan

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Bertera Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Our Amenities

After Hours Drop-Off Free Coffee
Cable TV Free WiFi
Children's Play Room Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Valet Parking
Express Service Vending Machines

Amrcharlton
5/17/2013 2:28:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastoianni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

Mike was very pleasant, helpful and accommodating to our needs. We would definitely recommend him and the dealership. We hope to be lifetime customers of Nissan.

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bianca2976
5/12/2013 6:17:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastroianni (Internet Manager) and Vinny Rizzo (Finance Manager)
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

We couldn't have asked for a better experience than the one we had with Mike Mastroianni and Vinny Rizzo at Bertera Nissan. After visiting several other dealerships, and getting frustrated by the process, Mike and Vinny were there to assist in a manner that was helpful yet not overbearing. My husband and I were so appreciative of the service that we received. Not only was the customer service top notch, but the pricing was more than fair, and we feel confident that we got a superb deal, certainly one much better than what other local dealers were offering. There is no question that we would recommend this dealership, and in particular working with Mike and Vinny, to our family and friends. Additionally, we would definitely go back for any of our own future needs.

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njh101
5/10/2013 11:31:32 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chad
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

I recently purchase a used 2011 Nissan Versa at Bertera Nissan in Auburn. I found the staff at Bertera Nissan to be very friendly and helpful. They were definitely willing to work with me on pricing, understand how much I was willing to spend and helped me to get as close to that number as possible. They handled all my paper work and made sure to follow up with anything and everything I was required to do on my end i.e. dealing with the insurance company, what I did and did not need to provide in terms of paper work. Post-purchase they followed up with me and insured that the purchase, the financing, etc. was up to standard. It was a good experience and I would definitely purchase from them again.

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mmcgovern13
5/8/2013 10:14:31 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastroianni
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

I called on a sunday morning about a car, Mike contacted me almost immediately and set up an appointment to take the care out for a test drive. We decided on the spot, we wanted the car. Mike took our car as trade in and arranged financing that evening and we drove our "new" BMW X3 home that night. Could not be more pleased.

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carraternissan13
5/7/2013 3:06:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael D. Mastroianni
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bertera Nissan:

Would highly recommend considering your next Nissan purchase at Bertera Nissan in Auburn. I found that Sales Consultant Michael Mastroianni was very attentive to my request from his initial response to my email inquiry to his follow through with making sure the car I wanted to test drive was available as well as to any follow up questions I had. Also found the finance department very easy to work with as well as all of those I encountered in the show room. If you are interested in a Nissan definitely worth a visit.

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ricklinda1
4/27/2013 12:32:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastroianni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

We were recommended by our family and are so happy we came. Mike was very helpful and we couldn't be happier with our Nissan Rogue. Great job guys and we would totally recommend anyone to buy a vehicle here!

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jodigirl
4/18/2013 7:15:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastroianni
VInny Rizzo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

Go to Bertera Nissan for your next car! Mike Mastroianni is the best! He is up front and got to the bottom line of what I wanted without hassling me to buy something I didn't want or try awing me with something I couldn't afford. My hardest decision was what color I wanted for my new Rogue. I was treated like they had known me their entire life.

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cathylynne
4/15/2013 6:55:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Mastroianni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

I recently traded in my Rogue for a Murano at Bertera Nissan. I was initially skeptical, having had many uncomfortable car purchase experiences at other dealerships in the past. Mike Mastroianni was the sales associate who assisted me, and the experience was pleasant from start to finish. I was given plenty of "space" and many opportunities to ask questions. At no time did I ever feel like I was being pressured into making a decision. I look forward to doing continued business with Bertera Nissan, and will be sure to ask for Mike for future purchases. I will be sure to recommend Mike to friends that are interested in purchasing a new vehicle, and will assure them that buying a car does not have to be a stressful event.

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rleger
4/6/2013 10:16:17 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chad
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Bertera Nissan:

I thinh bertera was a great dealership and great people to work with. This was my first time there I would definitly recomend it to anyone. Chad my salesman was great and did everything he could to make us happy. Chad still keeps in touch with me now to make sure hat we are still happy with everything.
I had a great experience and will make sure that I tell my friends about it.

Rick Leger

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rgallant
4/4/2013 9:39:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Victor Febo
David Green
Vinny
and Steven
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bertera Nissan:

BEST EXPERIENCE EVER!!! I always thought Nissan was out of my price range. However I deceided to take a chance and stop at Bertera.I am so glad I did. To my AMAZEMENT they were able to meet my budget. No games and I was very impressed by the way these guy's worked as a team. These guys ROCK!!! They really listened to my needs and also provided top notch service. Moving forward if your looking for a vehicle look no further "GO TO BERTERA's OF AUBURN" These guy's win hands down. I LOVE MY NEW NISSAN. Thanks BERTERA!!!!!!
ROCHELLE

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