I called in response to a mailer they sent out that contained information regarding a meeting that occurred on July 6th regarding cars like mine. It included a forwarded memo from Steve Bertera himself that apparently urged his salesmen to ensure "a good offer was on the table". It included info about me and my car and told me to contact a salesman by the name of Anthony and gave me the number. My car is a 2012 Nissan Versa with 30,000 miles on it. The letter said call me ASAP we would like to see your car.
I called them today to inquire about the purchase. First off, the contact named Anthony didn't pick up his phone and I instead got "Chet". I told him what I currently owe on the car and the details of the car. He then quickly change the topic to a trade-in evaluation rather than the cash offer the email eluded to. I told him that I liked my car and that any offer would have to be a really good deal in order to consider trading in a 3 year old car with 30,000 miles on it. Especially considering I only have 1 year left on the loan. He then told me he would talk to Anthony and see what he could get me for a deal. I gave him my number and got off the phone.
He called me back 10 minutes later. Despite us talking about a Nissan Versa replacement we had gone to a Sentra only discussion. He said that he told "Anthony" that I'd prefer a Sentra. A sentence I never uttered and that he would "go to bat for me to get me a good deal" which I already thought was on the table due to the phantom memo from Steve Bersera himself. He then laid out the lamest possible offer. An offer that was barely more than what I still owe on the car. I understand negotiation but this gave off the impression that the salesman was ruthless and uncaring - considering it was them who mailed me. "Chet" continued to say that he would fight for me, but the impression was already there. His tone, approach, and ruthlessness gave off a terrible vibe and made the entire establishment look like they were trying to swindle customers. Why reach out to me if at the end of the day you can't even offer me more than I owe on the car (which isn't much, by the way).
Stupid trick fooled me into giving them a call. Good thing I didn't swing by the dealership to investigate in person and waste a whole day. Garbage.
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