Bev Smith Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
I don't know Mr. Pratt's first name (I refer to him as Pratt the rat), but he is an arrogant fraud! He would lie to his own mother to get what he wants! The service absolutely sucks. I WOULD NOT recommed Bev Smith Toyota! BUYER BEWARE!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bev Smith Toyota:
(The good review does not indicate that I am in association with Beb Smith)

I just bought a Highlander at Beb Smith Toyota in Fort Pierce. I had a very good experience and wanted to share publicly.

The sales person I worked with was Dave. He is smart and a good listener. He got me the car and the features I needed within my tight timeline and my budget. He seems to want to help the customer sincerely. If you do not trust a sales person, you may want to talk with him.

I got free plane tickets to various destinations like Cancun, Hawaii, and New York, simply because I bought the car. This is a nice thing to have.

The people who work at Bev Smith look happy and pleasant.

There was no strong pressure to buy the car or a service plan.

The dealer has an open space and good atmosphere, in case you care about these things.

The rating for customer service is marked as N/A as I just bought the car and never had a chance to try the service department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
My wife Had Bought a truck ( used ) from Bev Smith with her trade-in.
Five days later she was called in beacuse the financing had fallen through and she would have to go with someone else for financing.
She could not get back her trade-in " but she could keep the truck at a higher monthly payment.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
We purchased a used vehicle from this dealership. After negotiating back and forth on down payment and monthly payment, we gave them a check for the down payment and took pocession of the vehicle. Five days later, we were told that they did not have finacing and we needed either more of a down payment or a co-signer.
After providing a co-signer, the monthly payments were almost $100/month higher than we had agreed on. Only after getting "loud" and threatening to not buy the vehicle did they honor the original deal.
If you're going to buy a car here, check their internet price first, and be prepared to not have your phone calls returned.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
We purchased a new Scion XA. One of the major factors in our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We reviewed the factory service requirements and decided this was a good deal. Only after we arrived for the 15,000 mile service did we discover that Bev Smith required much additional service, such as fuel injection cleaning (unnecessary at 15,000 miles), at an exhorbitant price. The factory required service is an oil change; the additional services by Bev Smith would have been more than $250 extra, or almost enough to buy our own tires.

This was misleading at best, and fraudulent at worst, because none of this was explained to us when we made the decision to buy. They showed us one brochure which they say we should have received, but didn't. However, the expensive service is listed in yet another brochure which they do NOT give to customers unless requested -- and one has to know it exists to request it.

We had a loud "discussion" about this situation just this morning. They offered nothing. I stormed out and will consider legal action -- not civil, but criminal malfeasance based on their deceptive practices.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
My huband and I purchased a car from this dealer. They were really nice and helpful durng the initial ransaction, but after we took delivery they were rude unhelpful and refused to honor a written promise. After, trying to work out my problems with management with no attempt to make good on the sale, I took my case to lawyer where we settled out of court, (they did not want a court case to make their name look worse). During the time with my lawyer, we also found out they had several legal actions for deceptive practices in current dispute. <br><br>I would not trust them with anything, and would never set foot on their lot again.

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