Bev Smith Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bev Smith Toyota:
Can you say bait and switch.. I caught Dave and the sales mgr.(the fat/bald/old) guy on tv in several untrue statements...after the third or forth untrue statement I decided to leave. They have had the balls to call me at home in a effort to get me to come back in (I just missheard what they were saying and should give them a 2nd chance to make a great deal)..NO THANKS glad I ask a few questions that I knew the answers. dont know how much that I did not know they feed me missleading info..

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bev Smith Toyota:
Service writer very unprofessional, could not answer simple questions.

Next service sticker not put on car nor was the service indicator reset to the next service date with corresponding mileage. I had to bring this to service writer's attention who could really care less. He instructed the employee who drives the vehicles back to service to obtain the new sticker for my vehicle. Is is not the service writer's responsiblity to ensure that the customers vehicle has been service properly? My money is good but your service has much to be desired.

I have purchased 2 vehicles from this agency and there will not be another purchase anytime in the future.

I believe the only thing left for me to do is trade my Toyota in on a Ford where I will be treated with respect.

I would not recommend Bev Smith to anyone who is interested in a new car or who has a Toyota that needs service where the customer should treated with respect and is not at this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bev Smith Toyota:
Going to this dealership was one of the worst experiences of my life. I still get upset thinking about it. I wish I could remember who I worked with but from the reviews, it seems like everyone there is horrible. They LIED straight to my face over and over and over again. They refused to give me back my $1000 even though they did not get the car they promised me. I had to get my attorney involved. They even told us there was some form we had to come in and sign to get our money back. They couldn't fax it to us. We had to come in. We went in and one of the bosses took us in his office and berated and yelled at us for half an hour trying to get us to buy the car even though it was the wrong one. And then in the end, they said there was no form for us to sign!!!!!!! They are evil, apalling, dreadful (maybe) human beings. The epitome of sterotypical car salesmen. I hope no one gives them any money because they don't deserve it.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
I don't know Mr. Pratt's first name (I refer to him as Pratt the rat), but he is an arrogant fraud! He would lie to his own mother to get what he wants! The service absolutely sucks. I WOULD NOT recommed Bev Smith Toyota! BUYER BEWARE!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bev Smith Toyota:
(The good review does not indicate that I am in association with Beb Smith)

I just bought a Highlander at Beb Smith Toyota in Fort Pierce. I had a very good experience and wanted to share publicly.

The sales person I worked with was Dave. He is smart and a good listener. He got me the car and the features I needed within my tight timeline and my budget. He seems to want to help the customer sincerely. If you do not trust a sales person, you may want to talk with him.

I got free plane tickets to various destinations like Cancun, Hawaii, and New York, simply because I bought the car. This is a nice thing to have.

The people who work at Bev Smith look happy and pleasant.

There was no strong pressure to buy the car or a service plan.

The dealer has an open space and good atmosphere, in case you care about these things.

The rating for customer service is marked as N/A as I just bought the car and never had a chance to try the service department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
My wife Had Bought a truck ( used ) from Bev Smith with her trade-in.
Five days later she was called in beacuse the financing had fallen through and she would have to go with someone else for financing.
She could not get back her trade-in " but she could keep the truck at a higher monthly payment.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
We purchased a used vehicle from this dealership. After negotiating back and forth on down payment and monthly payment, we gave them a check for the down payment and took pocession of the vehicle. Five days later, we were told that they did not have finacing and we needed either more of a down payment or a co-signer.
After providing a co-signer, the monthly payments were almost $100/month higher than we had agreed on. Only after getting "loud" and threatening to not buy the vehicle did they honor the original deal.
If you're going to buy a car here, check their internet price first, and be prepared to not have your phone calls returned.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bev Smith Toyota:
We purchased a new Scion XA. One of the major factors in our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We reviewed the factory service requirements and decided this was a good deal. Only after we arrived for the 15,000 mile service did we discover that Bev Smith required much additional service, such as fuel injection cleaning (unnecessary at 15,000 miles), at an exhorbitant price. The factory required service is an oil change; the additional services by Bev Smith would have been more than $250 extra, or almost enough to buy our own tires.

This was misleading at best, and fraudulent at worst, because none of this was explained to us when we made the decision to buy. They showed us one brochure which they say we should have received, but didn't. However, the expensive service is listed in yet another brochure which they do NOT give to customers unless requested -- and one has to know it exists to request it.

We had a loud "discussion" about this situation just this morning. They offered nothing. I stormed out and will consider legal action -- not civil, but criminal malfeasance based on their deceptive practices.

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