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Big Star Buick GMC

Baytown, TX

4.2
633 Reviews
THANK YOU FOR CHOOSING BAYTOWN GMC BUICK The team at Baytown GMC Buick would like to welcome you to our dealership in Baytown, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Baytown, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Baytown count on the high-quality vehicles and services found at Baytown GMC Buick, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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4411 East Freeway

Baytown, TX

77521

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Showing 633 reviews

March 04, 2018

Blatant dishonesty I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amo More

by LaLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelton Rembert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Big Star Buick GMC responded

Thank you so much for taking the time to share your experience with us. We do apologize for your inconvenience. Please contact our Customer Service Manager Cheryl Bebee at 281-424-6529 so she can assist you further.

February 08, 2018

Awesome employee Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sen More

by LAVENDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin Mapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

Mar 05, 2018 -

Big Star Buick GMC responded

Thank you so much for taking the time to share your experience with us. We really appreciate it.

January 18, 2018

Service on my gmc 1 ton Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a probl More

by Troyinspect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

January 05, 2018

Buying experience Vincent was patient and answered all my questions and provided the information I asked for in a timely manner. I appreciated this since I shopped on More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

December 15, 2017

Thankful for Tim Znidarsic in the Service Dept My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to More

by Myshell1927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Znidarsic
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

December 06, 2017

Excellent service! This is my third purchase from Vincent Pierre at Baytown Buick GMC. I’ve had nothing but great service every time. I highly recommend this dealership More

by Seanj2188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

August 09, 2017

Fast several That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and a More

by Fernie9090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RosAnna Vasquez E6160206
Sep 07, 2017 -

Big Star Buick GMC responded

Thank you for the review! We're glad that our staff was able to help you so well!

June 10, 2017

Sales management not leveraging Went in as a serious buyer, but didn't get much help with pricing of truck. They offered me another truck, but then seemed uninterested after I reject More

by Grateful 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick and Collin
May 18, 2017

Do not buy from this dealer I was charged 500$ for an etching fee, which is unbelievable, should have just walked out then because you can do it by yourself for $25. They also tr More

by Wings91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Umana
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2017

Easy purchase! Came in and purchased a new truck. Highly recommend it. Got financing through them, and I currently get service on my other vehicles through them too More

by chuy_z28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Limas
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