Big Star Buick GMC - Service Center

Terrible customer service Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comi Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comical when compared to their actions. Terrible experience. I will never again be associated with this organization, and I may not even buy another GM product, due to the lack of respect for customers shown to me by the general manager. More

Service on my gmc 1 ton Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a probl Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a problem seems to be fuel I will write a review good or bad . More

Thankful for Tim Znidarsic in the Service Dept My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to the age of the vehicle and the damage that the parts may not even be found. With patience and Tim Znidarsic my service rep at Baytown GMC Buick my car was repaired with a new key and a great relief. Tim also made sure my car was safe to drive and needed maintenance was done. Oil change, new battery, both rear windows in my car would not stay closed and were repaired leaving me no further concern of my windows being left down. Tim made sure the brakes were in good shape and that my car would be safe to drive on the road. I’m grateful to Tim for understanding Without these repairs that I would not have transportation. When I’m able I will return to purchase my next vehicle at Baytown GMC Buick because their not just a business selling and repairing cars they reach out to the needs of each individuals to see that they have transportation at an affordable rate that fits the customers income. Thank you so very much. I’m on the road again😀 More

Fast several That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and a That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and also water that's awesome some other place don't even have this and GMC does I will recommend it to my friends More

Recalls and serivice I took my 2009 Acadia to have 3 recalls taken care of. While there I was told that it needed the timing chain recall done again for a second time. I a I took my 2009 Acadia to have 3 recalls taken care of. While there I was told that it needed the timing chain recall done again for a second time. I asked why and was told because GM sends poor parts and I did not use synthetic oil in the car. I was never told to use that oil. After the car being there 5 days I got it back and it ran terrible. I took it back the next day and was told it needed front struts. They were so rude they would not even drive the car to understand what i was talking about. There was no problem with that before I took it in. During questioning the service manager he was very rude and told me all the problem with be car was because of me. This car only has 70,000 miles. I would never take my car back to dealership or buy another GMC product. There is no reason a car with 70,000 miles should have 5 recalls done and need major front end work. Very disappointed in this dealership. More