Big Star Hyundai
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,883 reviews
My husband and I purchased a 2013 Hyundai Sonata last week, and the salesman that worked with us was Tasos. I did fill out a courtesy statement after the purchase, but I wanted to go into more detail wi week, and the salesman that worked with us was Tasos. I did fill out a courtesy statement after the purchase, but I wanted to go into more detail with you…..about Tasos Karamitsos and about Joe Spurlock, who helped us in finance. My husband and I are in our mid-sixties, so we have purchased our share of automobiles over the years….new and used. I would have to say that the experience we had last week was, by far, the best we have ever had when making a purchase. From the first sentence out of Tasos’ mouth to the final good-bye when we departed at 9:45PM, there was nothing but positivity. At absolutely NO point was there even one second of pressure….he pointed out all of the selling points of the Sonata, and was very respectful of the fact that we were loyal Honda Accord people….not ever putting down the Honda. Since I will be the primary driver of the Sonata, I was very skeptical that it would be a better car than my Honda. Again, Tasos left that judgment up to me. When we finally made the decision to purchase, he handled the ever-so-slight haggle with such perfection! With the agreed purchase price in hand we headed to see Joe Spurlock. Having only ever had bad experiences with finance departments, we braced ourselves for PRESSURE….”buy this….you need this….you HAVE to have this”….. OMG!! Not a single word of pressure…NOTHING! He printed up all the paperwork, chatted with us and was very friendly! Now, I know that Hyundai has the BEST warranty around….but I was sure we would be pressured for something additional that would add $10 - $25 to our note. Were we in for a surprise! These are the nicest two men we have ever had the pleasure of dealing with. They both stayed way past their closing time…..never once looking at their watch or giving any indication that we were keeping them! AMAZING! Tasos then began the walk-around and the explanation of every bell and whistle the Sonata has….inside and out. He took his time and was genuinely concerned that we understood and had no questions. He also gave us his card w/his cell for us to call if and when we needed ANYTHING explained. I will strongly recommend your dealership to any and all friends and relatives….in order that they can experience the same thing we did. Ron Carter Hyundai is very fortunate to have these two men on board with your company! More
"just south of high prices", well not really. They added about $5000 in extra things I did not know about or want. This dealership couldn't be honest and upfront with me. It was my first time eve They added about $5000 in extra things I did not know about or want. This dealership couldn't be honest and upfront with me. It was my first time ever buying a car and I guess they caught on and took advantage of me. Knowing what I know now, I will never ever buy a car from them or recommend them to friends and family. I actually wish I knew someone that was lookin to buy a Hyundai so I could go with them and call them out on their shady tactics. The manager didn't even want to attempt to make things right. He pretty much just said, tough luck. More
I bought a used car and in two days the car started giving lot of problems. I took it back to them to request that they look into it since it was in conceivable for the car to not properly work in only giving lot of problems. I took it back to them to request that they look into it since it was in conceivable for the car to not properly work in only two days. The manager told me that they cannot do anything about it since it is a used car and it bound to have problems but problems such as belt replacement and worn out brakes not enough to even pass safety inspection. How is this even possible ? Anyways, our experience was very bad at this dealership. More
They were horrible. They promised us 2 cars and all of a sudden they were sold out from underneath them. They took My money and did the deal and produced nothing but a headache. They did even have the decen sudden they were sold out from underneath them. They took My money and did the deal and produced nothing but a headache. They did even have the decency to calle I had to keep calling them. The kicker is because I was upset they said they could no longer deal with me becuause they were under strict orders not to do business with upset customers because they would get bad surveys. They are a horrible dealership! More
They did not do much right. Features of new vehicle were either not explained or not explained correctly. We had to setup our phones and bluelink without any help and had to contact bluelink directly to un either not explained or not explained correctly. We had to setup our phones and bluelink without any help and had to contact bluelink directly to understand the features and services. The cost of bluelink was not represented correctly. This was the most unpleasant experience with buying a vehicle, new or used, that I ever had. I would not recommend Ron Carter as a dealer. More
This dealership is very friendly and efficient. Tyler was extremely knowledgeable and very efficient and helpful. Went out of his way to help me and was not pushy at all! extremely knowledgeable and very efficient and helpful. Went out of his way to help me and was not pushy at all! More
Being from out of state and needing a new vehicle,(visiting family in Houston who took us to Ron Carter Dealership), Scott was the best, answering all questions, timely; offering more than I vehicle,(visiting family in Houston who took us to Ron Carter Dealership), Scott was the best, answering all questions, timely; offering more than I would find locally, he is superior, knowledgeable and friendly - hope to see Scott for future vehicle needs at Ron Carter again! More
Although they advertise on their website that they will beat any deal by $500 and even commit to this by phone, they do not honor this promise when you arrive. Sales guy was good, but the sales manager wa beat any deal by $500 and even commit to this by phone, they do not honor this promise when you arrive. Sales guy was good, but the sales manager was not pleasant (high pressure, negative about other dealership). I went to another dealership to make the purchase at substantial saving ($1500). Also, watch out for their Dealer added option of life time nitrogen in your tires for $250. Fill your tires at Discount Tire, the service is free and they use nitrogen. More
Patrick and Nickolas are the only 2 people really care about the customers. They always deliver what they promised. Service work has been good except for the price. Over all the car has been a total d about the customers. They always deliver what they promised. Service work has been good except for the price. Over all the car has been a total disappointment in many ways We are not happy with it at all. The Veracruz is a beautiful car and that is completely all that it is. We rode in a Chevy and it is completely a much better car in every way except the looks. We are litterly emberassed when someone rides in our car. Also the radio is a total disgrace totally worthless in the AM. More