Big Star Hyundai - Service Center

No communication with Billy as to the status of my vehicle. Emailed the service manager Kohl about the poor service and he asked and I told him and haven't heard back from him after repeated attempts vehicle. Emailed the service manager Kohl about the poor service and he asked and I told him and haven't heard back from him after repeated attempts. More

very good (excellent) service and excellent people I recommend very much. This is very good. recommend very much. This is very good. More

Experience was handled professionally and no issues. Also handled my transportation to and from my job with uber. Also handled my transportation to and from my job with uber. More

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

This is place are great place and they a lot helped my vehicle fixed it. vehicle fixed it. More

Horrible service! What’s the point of making appointment if they leave you waiting 4 hours for an oil change. And the way they wash cars is ridiculous What’s the point of making appointment if they leave you waiting 4 hours for an oil change. And the way they wash cars is ridiculous More

The service center does not communicate updates w/ your vehicle. The issue has NOT been resolved after 3 attempts. I received an Oil Change & ran out of basic fluids that should have been checked & toppe vehicle. The issue has NOT been resolved after 3 attempts. I received an Oil Change & ran out of basic fluids that should have been checked & topped off during the initial visit that led to issues w/ my A/C. After returning for repairs to my A/C, it worked long enough to get home only to stop working again. It is triple digits in Texas & I still don't have A/C. The issue w/ the A/C was never communicated & still not fixed. One positive, they accommodate while without your vehicle because wait times are unnerving. I purchased Hyundai because of it's warranty & the service that comes w/ it. I will have to reconsider for upcoming buy for my son's car. More

Made an appt and the time was not taken into consideration. What was supposed to not take long took and ENTIRE day and we already had a busy day planned. They gave no updates until my husband as consideration. What was supposed to not take long took and ENTIRE day and we already had a busy day planned. They gave no updates until my husband asked , our appt was at 7;15 & our vehicle was not ready until 1:30 pm! More

The team at Big Star are very professional, kind, and knowledgeable about every detail of the car buying process. 11/10 recommend. knowledgeable about every detail of the car buying process. 11/10 recommend. More

Why aren’t customers greeted when they walk in the door? The people working there on both sides act like they don’t see you. The people working there on both sides act like they don’t see you. More