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Bill Dodge Buick GMC
Westbrook, ME
243 Reviews
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Showing 243 reviews
December 13, 2023
Paid for service plan & extended warranty, but the Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and in Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and inspection sticker. 2019 Terrain 41k and needed passenger's side wiper blade for a sticker. Couldn't even come out to the waiting room and address the issue instead they called our home phone and sent an email saying a a wipe was needed and it would be $80 for wipes!!! Gets better, when the vehicle was turned over it was pointed out the front passenger's seat was moving up and down. Well, it was said the bolts were checked and tight & if we wanted it checked further then an appointment would be needed, and we would have to pay for the appointment if nothing was found to be wrong. Well already know there is something wrong!!! 1.5 hours later, no sticker, seat fixed or even checked and a request to pay them $80 for wiper blades [which I got RainX at Walmart for $23.00]. So talked with Steve in charge of the Service Department {Call was recorded} Steve have now desire to talk with me and even said I yelled at him. LIE. Steve said my vehicle was out of warrantee and if GM would not cover the coast to figure out want was wrong with my seat, then I would have to pay. He could not even see there was an extended coverage, and I did not say anything. He was rude and could care less. His reason the seat was not check was because his guy get a flat rate and he would not expect them to spend an hour on my seat. AGAIN about the $$$$ not the customer. I then talked with the GM named Patrick, he backed Steve and he too was rude. At one point I mistakenly called him Steve and he said this is Patrick, I want you to have the names straight when you tell this story. {Professional Not} All customers should be treated the same, doesn't matter if you have purchased one vehicle of 6 like I had over the course of 8 years or so. Patrick then told my he had given my options and I pointed out he had not, I told me I would have to set up an appointment and pay for it to find out what is wrong with my seat. When both Steve and Patrick were asked if a passenger's seat that is rarely used in a $40,000+ vehicle should last more than four years..........NEITHER WOULD ANSWER. The two could not tell me if a seat in the cars the sell and service should last more the 3 years. STAY AWAY FROM THIS PLACE. Both SALE and Service. YOU cannot do one stop shopping here. More
by jarheadof8
Employees Worked With
Steve Howell, Patrick Sullivan
Helpful March 27, 2023
Called the service dept for a new key fob for my GMC sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it whenever, doesn’t take very long” told him ILL BE RIGHT OVER!. When I showed up parts tried to charge me 179$ at first til I told them I JUST spoke with someone quoting me 149$, they ended up giving it to me for 149 THEN I go to service and they tell me they’re booking 2 weeks out! I told him I JUST spoke with someone 15 mins ago n they told me they could program it anytime that it doesn’t take long, n he tells me well he can’t verify that n he don’t know who I spoke with n he can set me up with an appointment that he can’t bump somebody else off the list when it’s potentially a customer that’s been waiting for months to get their vehicle in. This dealership is SO UNPROFESSIONAL!!! I NEVER WRITE REVIEWS but if I can save someone else the headache, not dealing with this place, GREAT. I will never go back to bill dodge again. When a company doesn’t keep their word, it says a lot about that company! More
by LEW HARNOIS
Employees Worked With
Alex Pinto, Amr Shokhba
March 08, 2023
I had a poor experience at Bill Dodge GMC after being a satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result w satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result was replacing rotors on all four wheels twice claiming the first set installed were defective. They also claim the original rotors that came with the new truck were defective as well as the first replacements they installed, which is a bit unbelievable. And they are now making a warranty claim, but not refunding any of the $1300 they charged me. Find another dealership for your GMC truck. I will call the warranty company. More
by wfmcgonagle
Employees Worked With
Steve Howell
July 23, 2021
This dealership has taken the online buying experience to the next level. If you are looking for a truly contactless buying experience, then i suggest you give Bill Dodge a try. And ask for Cari Frost. From the next level. If you are looking for a truly contactless buying experience, then i suggest you give Bill Dodge a try. And ask for Cari Frost. From first contact with Bill Dodge GMC to delivery of my new Canyon AT4 was only 24 hours. Way faster than Amazon...lol More
by WAYNE IRELAND
Employees Worked With
Cari Frost, David Hellin
July 10, 2021
Always greeted promptly, went in for an oil change and tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, bottled water available. Only complaint was they said it would take 45 minutes and It took 1.5 hours. Will definitely return. Trustworthy service More
by Lenkowskip
Employees Worked With
Carolyn Reilly
October 28, 2020
I think the appraiser low balled us a bit on our trade in, which resulted in us taking our Traverse off the table and having to come up more money to put down up front. George Van Syckel and Matt ross in, which resulted in us taking our Traverse off the table and having to come up more money to put down up front. George Van Syckel and Matt ross were awesome to work with!! I will definitely give them my business in the future as well as recommend them to my friends and family. More
by Rick
Employees Worked With
George Van Syckel (my sales rep)
October 20, 2020
I had a battery issue with my Acadia that was under warranty. Rather than inconveniencing us with a tow and being without our vehicle, Steve sent a tech to the house with a new battery and swapped it warranty. Rather than inconveniencing us with a tow and being without our vehicle, Steve sent a tech to the house with a new battery and swapped it for us solving the issue. They were very easy to work with and had our vehicle up and running quickly. Thanks! More
by MikesSierra
Employees Worked With
Steve Howell
October 17, 2020
Very nice professional people to deal with.my sales person cari frost was very knowledgeable in explaining everything about the truck.highly recommend this dealership.looking forward to having servicin person cari frost was very knowledgeable in explaining everything about the truck.highly recommend this dealership.looking forward to having servicing done and working with parts . More
by Jimandmissy
Employees Worked With
Cari Frost, Brad Rucker
