I have owned a 2003 Hyundai since I bought it new and since it has given me 175,000 trouble-free miles, I was afraid to temp fate much longer. I began calling around Hyundai dealerships nearest me, namely, in Brunswick, Augusta, and Bangor. I also contacted each of these three by their websites. Every store responded, but Seth Taylor @ Bill Dodge spent time finding out my story. What I wanted and when I wanted it and asked a thousand questions, never getting annoying, always friendly and he sounded smart. The other two dealers responded with a form and one made contact by phone, but his manner was not as friendly as Seth's. I know they both wanted to sell me a car, but one of them gave me the impression he was talking to me for his benefit, while Seth made me feel he wanted me to get something I wanted. Towards the end of the process, I was introduced to the service Dep't. Holly was super accomodating and friendly, as well. All in all, I must say this was the best car buying experience of my life. I'm almost 70 and have bought a few cars over the years.

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The Bill Dodge Hyundai team was very professional and low key. They understood my needs and immediately went to work to meet my trade and new auto purchase requirements.

They worked very hard to bring the right auto in from another dealer and their finance team was able to get me an incredible loan rate.

The experience was outstanding and I would gladly recommend their dealership to anyone.

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This is my third car I have leased through bill Dodge.
Seth is very Polite,Professional,and made the experience enjoyable.
I would recommend to anyone to see Seth. Dave the manager was also great.
Thank you,
Patrice Powers

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Bob Couture greeted me with a friendly smile and handshake. I told him I saw someone driving a Tucson and wanted to find out more about it. We chose a car from the lot and took it for a test drive. I took the car home overnight and really liked it. There was no pressure to buy or lease. I came back a few days later to ask more questions and drove it again. Still no pressure. I liked his personality, he had a wealth of knowledge and was patient with me while I asked many questions (some of them for the second time). On my next trip to the dealership I leased a 2013 Tucson and couldn't be happier! It was a most enjoyable experience.

I met Phil Afthim when it was time to discuss finances. He was friendly, very knowledgable, had an easy going manner, and made the process painless. Again,a wonderful experience.

David Sardella did the final wrap up of the paperwork and discussed Resistal. He is another example of the quality of people who work at the Brunswick dealership. I came away knowing I had made the right decision.

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We found ourselves in a predicament where we needed a car because our old one was very broken and it was not worth fixing. We owed some money on our car and we didn't know what to do. We talked to Bob and Stu about the situation and they went to work. Dave the finance guy also worked with us to find a solution that would fit. By the end of the day we got a wonderful deal that got us out of our broken car and into a new one. The whole team went above and beyond what they had to, to make it work for our family. We have a special needs child so having someone take the time and really care about you means a lot to us. They will be getting all of our business from now on. When our children need cars we will be taking them there as well. We were treated like humans and not walking dollar signs. They were honest and caring. Thank you all so much for everything, you do not know how much it means to us.

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Excellent in all respects. Located the exact car we wanted and brought it in at price we could afford. Would definitely recommend and will return when it's time to replace another vehicle!

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The absolute best dealership in Maine to deal with. We received the best price right up front and every attention to detail was taken care of before during and after the sale. We purchased a fleet vehicle for our company and received the best price by far in Maine. Thank you Bill Dodge Hyundai

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Pressure. The sales guy James, was fantastic in fact I am sorry he didn't get the sale but I know he was being pressured from the back end and in the end that reflected on my choice to leave.
Calling is a nightmare, no one is available at their phone so you have to leave a message and then they'll call you back when they can. I wanted to finish this up in 1 day however when I was informed on a Saturday that I would have to come back Monday, after signing the paperwork and essentially owning the car to get it, that didn't sit well with me. Why did I go to another dealership that didn't insist that I pay for the brand new inspection sticker that according to you had to be put on before I could take the car, by Maine state law? And also why wouldn't you have staff on on a Saturday to put these stickers on?
Here's a few helpful hints to maybe improve your service: LESS PRESSURE, get your sales people some computers or tablets! I had to go home to pull up the stock # of a vehicle that I went there interested in because no one knew what I was talking about. Get a politer finance manager and one who has decent phone skills, for some reason I had to call back at 5:15 on Saturday to find out what was going on, and then my sales guy had to do the talking because Chris was heading out of the office. And no call until after 11 on Monday after I left a message at 9. I was already at another dearlship.
Your biggest mistake was letting me walk away after 2 days of dancing around. That's ok though, thank you for the better deal I got somewhere else and the 1 day sale I got there too!

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This is for the BDO on Pleasant Street. My husband dealt with David Searles. David, at all times, was considerate of our work schedules, price range and needs. He was in contact with us regarding all points during the sale. He made sure that when the car we were buying needed tweaking that my husband would have transportation while they work on the car. He stayed beyond his shift to meet us at the Old Bath Road location because it was closer to our home and more convenient. He included our daughter in conversation and was one of the best reps we have ever dealt with at BDO. This was the best car buying experience we have had. This is our 3rd purchase from your company.

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I went to Bill Dodge just took look at the new 2012 Sonata and knew immediately when greated by Jason and Stu that I would be back at some point to purchase a vehicle from them. I have never had great experiences with car dealerships before until now! Jason and Stu made me feel welcomed and important. They both were very pleasant and kind (great sense of humor too!) and did there absolute best to get me in the car I wanted. During the time of purchase they made sure they went over all details and information which made the transition very smooth. I feel that I have two great people at Bill Dodge that I believe in and trust and would recommend this dealership along with Jason and Stu with pride! Thank you

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