Bill Dodge Kia of Saco

Totally untrustworthy I would not recommend buying a vehicle here or having any work done on your car here. I bought a vehicle here in March of last year- came back a year I would not recommend buying a vehicle here or having any work done on your car here. I bought a vehicle here in March of last year- came back a year later for an inspection and they failed it for ball joints (pretty pathetic when your car fails its first inspection after purchasing it). I told them I wasnt having that repair done, and took it somewhere else (after driving around 2 months uninspected thinking I needed repairs done). The first place I took it inspected it without question.... Curiosity got the best of me and I wanted to verify the integrity of the dealership I bought it from so I scheduled an appointment at a repair shop asking them specifically to look at my ball joints. I wasn't surprised when they called and said my ball joints were in perfect condition. This is the third bad experience I've had since buying from them, and I won't be going back. Totally untrustworthy- they'll tell you that you need repairs that you don't actually need costing you hundreds of dollars. Save yourself some money and take your car to someone with morals. **Update** Since posting this Bob, the service manager reached out to me. He was very kind and appologetic about my experience. He gave me coupons to come in for oil changes so I can build trust and have a better experience, and also took care of a repair I needed after this at no cost (door handle stopped working). He fit me in for this repair last minute and was able to complete it all during my lunch break (1 hour). My visit today was definitely better than my last. More

Consistently Good Service I've been a customer of Bill Dodge Kia of Saco for several years. The communication is always good. The service is always courteous and professional I've been a customer of Bill Dodge Kia of Saco for several years. The communication is always good. The service is always courteous and professional. More

Great experience The dealership made my experience quick and easy, and respected my request to handle everything by email, wish I appreciated a great deal. I would rec The dealership made my experience quick and easy, and respected my request to handle everything by email, wish I appreciated a great deal. I would recommend to anyone looking for a new or used vehicle. More

Sunroof and detail Had issues with the sunroof closing. Seems perfect now. Had the car detailed per platinum program. The job done was top notch. Looked brand new Had issues with the sunroof closing. Seems perfect now. Had the car detailed per platinum program. The job done was top notch. Looked brand new More

Timely And Friendly Service Just completed some routine maintenance and as always was treated with kindness and appreciation. Work done in a timely manner which is appreciated wh Just completed some routine maintenance and as always was treated with kindness and appreciation. Work done in a timely manner which is appreciated when on a tight schedule. Thanks! More

Excellent I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. More

Door latch warranty replacement The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I wi The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I will go back. More

Fast service Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free WiFi. More

Recall Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put my new liscnce plates on! More

Bait,and switch It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has pur It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has purchased three cars from Bill Dodge,and infact I brought my daughter there,and she bought a car. It seems however,that times have changed. I attempted to trade in my 2013 Kia Sorento,but was intentionaly mislead,by a salesman pushing a lease,and if I agreed,i would end up in lease cost 26k+-,for a base 18 kia/or 700 a month,while telling me,i would reduce my current monthly of $292...Was he nuts or did he think I was nuts? So no deal! Some weeks later I went to their other Kia dealer ship in Saco,by phone,and was told,i could buy a 2018 AWD Kia/base model,for 27k,and for my ease,i would receive this deal at the Westbrook store.She also told me,as I insisted,that information about the deal would be sent to the sales mgr there.I also said,i did not want to make the roundtrip of two hours,if this was not the deal.She insisted I would be taken care of,and the price would be the same! So come Monday I go to B.D,Kia in Westbrook,and when I asked if in fact they had been contacted,and the numbers etc were told to them..Surprize on their faces,and she should have never told you that,but we can do something for you at about 32K...Oh great just 6k more. I left the sales mgr office,after some 5hrs of BS,plus the two hour round trip..They did not even offer to compensate me for say gas,or an oil change. I am very upset with a company,especially since I was a customer since 1998,and ready to buy a fourth car from them...Beware the sweet talk..Wm Mosca More