Bill Dodge Kia of Saco

Awesome Service I brought my 13 optima in for a recall and some other repairs after having a bad experience at another Kia dealer. I dealt with Steve C in service. I I brought my 13 optima in for a recall and some other repairs after having a bad experience at another Kia dealer. I dealt with Steve C in service. I did not have an appointment I just dropped it off after hours with a note expecting it to be a few days before I heard anything. Steve got my car in promptly, addressed the recall and other repairs very quickly. Steve was very friendly, and helped me with all of my needs and turned my bad experience at another dealer into a excellent one. I highly recommend brining your Kia to Bill Dodge Saco and working with Steve. More

Fantastic Customer Service I recently took my wife's Sorrento or service. I have a 3rd party extended warranty and the 2 service advisors (Dave and Steve) did all the leg work t I recently took my wife's Sorrento or service. I have a 3rd party extended warranty and the 2 service advisors (Dave and Steve) did all the leg work to find out what was covered and let me know what my expense would be. They made the experience seamless pleasant. I have found this service dept to always be exemplary but they even managed to exceed all expectations today. Thank-you Again, Dale Duncan More

They didn't have to help - but they did The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this vehicle and loved it. I had to have it. I bought a 2011 Kia Sorento used at another reputable dealership, and purchased an extended warranty through my bank. The warranty through my bank stated clutches were covered. Great! Where do I sign? Low and behold, 8 months into owning this vehicle and the clutch goes. It had no warning signs which was the craziest part, and I have driven sticks for years and felt bad clutches. I had it towed to Kia in Saco instead of the dealership I bought it from (I got it at a Subaru dealership and they always out sourced it to Kia to be fixed so I figured I'd save them the hassle and have it towed to Saco). After all the diagnostics come to find out it was going to be $3700 to fix it. No problem, I'll call my warranty company and see what we can do. The warranty company said no. Even though I took a copy of my contract down to show them. Yes, clutches are covered. But only in automatics. I was irate, who affiliates a clutch with an automatic? 99% of people who are not mechanics. I contacted the dealership I bought it from since I had a few issues when I first got it and they were great about helping me. They said because it was already towed to Saco there was nothing they could do. Here I am, single mom feeling like I'm getting screwed from every single angle. And $3700 on a vehicle I've only owned for 8 months?! The dealership I bought it from did offer to help with $500, and they did. Kia Saco, even though the vehicle was not one they sold, they really felt for my situation and helped - a lot. Patrick one of the managers and Steve in service went Above and Beyond and fought for me. After everything was said and done I was responsible for $1800. Which is a major savings to most - even more to a single mom. I am so appreciative of their help and all those involved. Especially the mechanic Chris who made my car feel brand new again. My next vehicle will be a brand new Kia, and I can tell you where I'm going. Right down to Saco. They understand we are all human. 👏👏 More

DON'T GET SERVICE HERE!! They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service rep They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service repairs! (Even if they didn't repair anything!) They make up bogus claims about the reason why something is wrong with your car. Their reasons are illogical and make no sense! They also go on to tell you that what was told to you is not what that person actually said when they were not even there! Find another KIA dealer!!! More

Dealership going down hill !! If you purchase from Bill Dodge, don't expect a response from them if you happen to suffer an issue, because you will end up being the one suffering f If you purchase from Bill Dodge, don't expect a response from them if you happen to suffer an issue, because you will end up being the one suffering from their lack of attention to your problem. And apparently calling customers back is not on there list of "To do" responses. This problem starts at the top. Good ole boy Bill Dodge himself. And it's being passed onto his off spring, yeah those two dumb kids doing the dumb commercials (they aren't acting dumb) Genuine idiots like they sound. Anyway, don't expect resolution or repairs till you show them how mad you are. Not worth shopping there More

Didn't let me see the vehicle Last week I went to Bill Dodge Kia in Saco to look at and likely purchase a 2016 Kia Sorento. I was looking at an unlocked Sorento with my husband un Last week I went to Bill Dodge Kia in Saco to look at and likely purchase a 2016 Kia Sorento. I was looking at an unlocked Sorento with my husband until Robert Williams came out. Robert walked past both of us and locked the vehicle before even acknowledging that we were standing there. I asked him why he would lock a vehicle I was interested in and his response was short and curt. He said that people are not allowed to view vehicles without a sales person. It would seem to me that the vehicle should have been locked all along if this is their policy. I had a good experience in the past with Bill Dodge. I was comfortable with potentially doing business with Bill Dodge again until I met Robert. I found him to be rude and unwelcoming. As a side note...two days after this experience, I purchased a 2016 Kia Sorento from Charlie's in Augusta. More

Most pleasurable car buying experience ever!! I walked in the dealership, (a 68 year old female) by myself,but I knew what I could afford.Jeffrey Taylor and Dave Soucier, made sure I got a vehicle I walked in the dealership, (a 68 year old female) by myself,but I knew what I could afford.Jeffrey Taylor and Dave Soucier, made sure I got a vehicle that FIT my budget and that I was HAPPY with.They are two amazing men,they took the time to explain the whole process,and how all the bells and whistles worked. They assured me that if I ever had any questions they would be there .I left the dealership with my FIRST brand new vehicle and feeling good about having two new friends. More

Love me new car! Kyle and the staff at Bill Dodge Kia in Saco went above and beyond to make my deal go through ! I was just looking not even really sure I was ready to Kyle and the staff at Bill Dodge Kia in Saco went above and beyond to make my deal go through ! I was just looking not even really sure I was ready to buy but they made it hard to refuse. They didn't push me but they worked with me until I saw the numbers that I wanted to see! I got so many bonuses with my car that I didn't even know about until I was signing the papers and that just made the deal that much sweeter. Bill Dodge is the dealership you recommend to friends and go back to when you are ready for your next car! More