Kelvin Riddler was extremely helpful, polite, and answered every question I had. I am not familiar with how to operate gadgets like navigation systems, sun roofs, etc., but Kelvin was very knowledgeable not only concerning every gadget in the cars, but also the more necessary functions of the cars themselves. I cannot say enough about Kelvin. I took a while to make up my mind - several hours in fact, and two test drives of each of the two vehicles I was considering, but Kelvin was happy to take me on all the test drives I wanted and gave me really helpful, impartial information about each of the two vehicles. He didn't hurry me at all, unlike some other dealerships I have visited over the years. I recently had an unpleasant experience at another dealership, and I was very happy that my experience at Hillcrest Ford was so much better. Kelvin's customer service approach was really refreshing in the car dealership business. What impressed me the most was that Kelvin concentrated on me, was not distracted by other things going on in the dealership (yet another bad experience I've had elsewhere) and having given me all the facts on the cars, gave me time to decide and ask any final questions. It was quite late when I left the dealership, but I am so very happy with my final selection. Thank you Kelvin.