Bill Jacobs Volkswagen - Service Center

Scheduled maintenance costs $114 just to do the diagnostics (plug into computer to get what's 'scheduled'). I could have read that in the owner's manual! At 50,000 miles, the only work done was a diagnostics (plug into computer to get what's 'scheduled'). I could have read that in the owner's manual! At 50,000 miles, the only work done was a change of the spark plugs; replace brake fluid & an oil/filter change. Everything else (which amounted to over $500) was to CHECK various things. Additionally, they did a "Fuel/induction system cleaning service" which was due to the 'carbon build-up in the intake manifold' ($200). For good measure, they left the full can of carb intake cleaner on the front seat of my car. Huh...I was taught that carbon was the result of combustion which should not take place anywhere NEAR the intake manifold. It's something they try to get me to have done every time I go there. If it's really necessary that often, isn't that a design flaw? I had a chatter (grinding) on the front end that required a torn CV boot to be relaced (which had been replaced at another service provider a month earlier). $300 later, the chatter remained. Every time I've brought the car in for one thing, they find 2 or 3 other things that 'need' to be done...for another $500. If you want to pay them to do over-priced work, go ahead. However, they'll try to get every penny from you that they can. How do you think they pay for the fancy waiting area? More