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Bill Kay Buick GMC
Downers Grove, IL
1,343 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,343 reviews
July 21, 2011
terrible! I went to Bill Kay to have a recall fixed on my car. While it was there they chose to wash it in 100 degree weather with cold water. This cause a 12 inch long crack in my winsheild that they refuse car. While it was there they chose to wash it in 100 degree weather with cold water. This cause a 12 inch long crack in my winsheild that they refuse to fix! They said if they fixed it, it would cost me $200! When I finally got my car home, it wouldn't turn off! I called the dealership to tell them what was going on and they said that it wasn't their problem! I am disgusted with their service and their treatment of my car. I would have been better off not having it fixed at all. I wish that I could give Bill Kay Buick less that a one star rating. More
by katerpillar22
Employees Worked With
Bill, Ron
Helpful December 13, 2003
My wife and I were very interested in the new Pacifica from Chrysler. We were shopping via the internet and were put in touch with Gus the internet sales rep. I had a Cavalier and a Camry in trade. The Ca from Chrysler. We were shopping via the internet and were put in touch with Gus the internet sales rep. I had a Cavalier and a Camry in trade. The Camry was not running, it needs a new water pump and timing belt. Gus told me that he could not gaurentee any price for the Camry without first seeing it. If the problem was indeed a water pump he would offer us $4000. I called Gus back and told him that I would be willing to have the car towed out if he would agree to the price of $30500 on an in stock Pacifica. I also told him that I was concerned I wouldn't have enough in trade to meet the 10% down required for the 0% 60 month financing. I inquired how much more cash I would need to complete the deal. He told me that we can work that out in person and to have the car towed in. He then agreed to the $30500 price for the Pacifica and $5525 in trade if the Camry needed no other work then a water pump. I proceeded to pay $80 to a local tow shop and had the Camry towed out. My wife and I then proceeded to the dealer. Once there we were informed that this price was with the factory $3000 cash back. I refered back to our conversation and how I specifically said I wanted 0% and this was the price given. Gus claimed that he said no such thing. Gus lied to our face and his manager proceeded to tell us how they couldn't possibly offer that price. I again spoke of our phone conversation and Gus apparently had amnesia and could only manage to smirk at us as his manager told us that we should have had the quote emailed to us for proof. The bottom line is DON'T TRUST THIS DEALER! In the future I will make sure I have everything in writing before trusting a phone price. We are still going to buy a Pacifica, just not from this dealer. More
by vjeltz
Employees Worked With
Thomas
October 17, 2003
Went in to test drive a new Pontiac under GM 24 hour test drive, and was treated to the rudest sales manager I have ever met. Told him why I was there, and he started in with, well you know we don't have tha drive, and was treated to the rudest sales manager I have ever met. Told him why I was there, and he started in with, well you know we don't have that many cars to use under program, what if you smash car, don't drive fast, don't, don't don't, just about everything. I got upset and, and got into an argument with him regarding his sales technique, and was about to speak to the owner of the franchise, when he finally allowd me to take a car to test drive. I drove it, liked the car, and bought it at another dealership. More
by grandpamike
Employees Worked With
Mark Nowman <Sales Mgr>
