Bill Kay Honda

I have almost always had a good experience at Bill Kay for all maintenance on 2 Hondas. This last time was not so good. First I was up sold 2 filters for my CRV which I agreed to. I was told the prices bu for all maintenance on 2 Hondas. This last time was not so good. First I was up sold 2 filters for my CRV which I agreed to. I was told the prices but I believe I wasn’t told the labor cost which I would have like to have been in formed of. My oil change with a coupon and the 2 filters cost $185 which I felt was higher than it should have been. The worst part of the appointment was when I had the CRV turned back to me. I had spent part of my day beforehand scrubbing my floor mats and detailing the interior. I got it back with my floor mats really dirtied up. I complained, they cleaned them somewhat. I had already been there well over an hour and this added more time onto a very unpleasant visit. The End. More

Bought used truck after seeing advertised on line. Call BKH and talked to salesman He told me truck was still available. Drove 25 miles, inspected truck, took test drive. Liked truck (did observe it neede BKH and talked to salesman He told me truck was still available. Drove 25 miles, inspected truck, took test drive. Liked truck (did observe it needed new muffler). Salesman said they don't do mufflers on used vehicle. Salesman was helpful and paperwork processed quickly and efficiently. Satisfied with transaction. More

Very polite and professional. Explained everything to me. Work was completed in a timely fashion. Waiting area was very clean and comfortable. Will continue coming back. Work was completed in a timely fashion. Waiting area was very clean and comfortable. Will continue coming back. More

The service staff is fantastic. Sam is excellent. He is friendly and remembered me from my last visit with the service department. Michael kept me update on the progress of car. Thank you friendly and remembered me from my last visit with the service department. Michael kept me update on the progress of car. Thank you More

I have used this service center for over ten years and four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional se four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional services that appear each time I am presented the report/bill. I always get a second independent opinion and often receive feedback that it is the Honda standard recommended maintenance schedule and doubt the item was actually evaluated. This leads up to this downgraded rating. I recently took two Honda vehicles in for oil changes. Both vehicles had recommended additional service and some were expected but others were not. I cannot question what the technicians recommended because I am not able to see what they see /seen/observe. However I can comment with certainty that items such cabin and engine air filters were recently replaced (one case the day before) but were rated yellow and red. Wheel alignment and spark plug service replacements recently performed yet probably because the service center has no record the work was performed there (performed independently) they are still recommended. I appreciate being notified of issues that exist and need my attention. My comments are credibility of any recommendations when I suspect or know otherwise. I raise suspicion of all recommendations as just by the maintenance schedule and not necessarily the actual observed condition. When I questioned why a engine air filter was rated yellow and knowing it was replaced within the last day - I was asked if they could look at it with the technician to use as a teaching moment for a new employee who just completed the service report. I was not pleased with this revelation / request. Unfortunately I felt defensive and setback by the whole situation (how well trained was the person that just serviced the vehicle and was the service representative questioning my knowledge of the condition ). After I paid for the service and about to leave the center - the service representative presented an explanation that the report was a typo that the inexperienced service technician did not know how to correct on the computer. I certainly can understand if this is what happened but does not change the grade of my service experience. If being critical and accepting honest feedback is a Honda standard to achieve five stars rating than My rating should change next time. More

The second visit for the same problem , tire gauge light coming on, finally got fixed, I hope. Those I spoke to were nice. Give me a break!!! coming on, finally got fixed, I hope. Those I spoke to were nice. Give me a break!!! More

Good service fast and friendly would highly recommend said it would take awhile but within an hour it was done great job will be back said it would take awhile but within an hour it was done great job will be back More

Scheduling my service visit was very easy. I was able to schedule a time that was convenient for me. Service advisor was very friendly. After the service was completed my service advisor went over the detai schedule a time that was convenient for me. Service advisor was very friendly. After the service was completed my service advisor went over the detailed service report with me. More

Best experience I've ever had buying anything, let alone something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. More

Friendly and professional. No hidden charges or fees like some of the other dealerships we looked at. No surprises or anything. I highly recommend them. some of the other dealerships we looked at. No surprises or anything. I highly recommend them. More