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Bill Kay Honda

Bourbonnais, IL

4.6
1,560 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,560 Reviews of Bill Kay Honda

September 06, 2021

I have almost always had a good experience at Bill Kay for all maintenance on 2 Hondas. This last time was not so good. First I was up sold 2 filters for my CRV which I agreed to. I was told the prices bu More

by betycoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Goodman, Kathleen Omay
Sep 07, 2021 -

Bill Kay Honda responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

September 06, 2021

Bought used truck after seeing advertised on line. Call BKH and talked to salesman He told me truck was still available. Drove 25 miles, inspected truck, took test drive. Liked truck (did observe it neede More

by dwiecek57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hanahan
Sep 07, 2021 -

Bill Kay Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 01, 2021

Very polite and professional. Explained everything to me. Work was completed in a timely fashion. Waiting area was very clean and comfortable. Will continue coming back. More

by terrilarkin1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Sep 01, 2021 -

Bill Kay Honda responded

We appreciate your business, Terri, and our team looks forward to serving you again soon!

August 31, 2021

The service staff is fantastic. Sam is excellent. He is friendly and remembered me from my last visit with the service department. Michael kept me update on the progress of car. Thank you More

by klyons6403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Samuel Rios
Sep 01, 2021 -

Bill Kay Honda responded

Thanks for sharing your thoughts about your experience with Bill Kay Honda. We appreciate your business and hope to see you again soon!

August 31, 2021

I have used this service center for over ten years and four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional se More

by kimilou40
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Sep 01, 2021 -

Bill Kay Honda responded

Thank you for your detailed feedback. We truly appreciate all customer comments as they help us understand where we need to make improvements. Please don't hesitate to reach out to us directly, we would appreciate the opportunity to address your concerns and answer any questions you may have. Thank you for choosing Bill Kay Honda, we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent customer service!

August 28, 2021

The second visit for the same problem , tire gauge light coming on, finally got fixed, I hope. Those I spoke to were nice. Give me a break!!! More

by GW 86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Aug 28, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 28, 2021

Good service fast and friendly would highly recommend said it would take awhile but within an hour it was done great job will be back More

by dlfowler811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 30, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

August 24, 2021

Scheduling my service visit was very easy. I was able to schedule a time that was convenient for me. Service advisor was very friendly. After the service was completed my service advisor went over the detai More

by ivstonesiv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 24, 2021 -

Bill Kay Honda responded

Thank you for the kind words for Samuel and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 23, 2021

Best experience I've ever had buying anything, let alone something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. More

by louie0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Aug 24, 2021 -

Bill Kay Honda responded

Louie, Thank you so much for your kind words for Bert and our team. We appreciate you for taking the time to leave us this wonderful feedback!

August 23, 2021

Friendly and professional. No hidden charges or fees like some of the other dealerships we looked at. No surprises or anything. I highly recommend them. More

by lukester34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole, Larry Chouinard
Aug 24, 2021 -

Bill Kay Honda responded

Thank you so much for choosing Bill Kay Honda! Congrats on your new purchase, and let Larry, Cole and our team know if we can be of any more assistance!

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