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Bill Kay Honda

Bourbonnais, IL

4.6
1,560 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,560 Reviews of Bill Kay Honda

August 20, 2021

Sam is extremely polite, thorough, and helpful. I had an “ emissions system problem” light come on. The techs did an evaluation and said it was part of the fuel filling system. The next day the light did no More

by fthoffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 23, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that Sam had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

August 19, 2021

Always willing to go out of their way to assist you. Sam and Kathy are so helpful and always pleasant! Berts a great salesman! Thanks ! More

by zelhartc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 19, 2021 -

Bill Kay Honda responded

We appreciate your business here at Bill Kay Honda. Thank you for taking the time to leave us this fantastic review. We're glad to hear that you had such a positive experience with us. Our team looks forward to serving you again soon.

August 19, 2021

Excellent service very friendly and reliable. We are long time customers and have always been very satisfied. We have purchased several Hondas from Bert. He is great and so is the service department. More

by dionnesgallery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 20, 2021 -

Bill Kay Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Kay Honda. W look forward to having you as one of our valued customers for many more years to come!

August 18, 2021

Attentive, courteous, strong communication on the work that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable More

by DWINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 18, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 18, 2021

Prompt, friendly and no issue experience! Awesome service. I was a walk-in and they got me in very timely. Price was a bit more steep then I expected but do understand quality. I thought they would More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz, Kathleen Omay, Samuel Rios
Aug 19, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, Keith, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 18, 2021

Sam always goes out of his way to help me, and to make sure I have a loaner vechile. He also calls and keeps me updated on what is going on. More

by lesawilken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 18, 2021 -

Bill Kay Honda responded

Thank you for your review and kind words for Sam. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

August 17, 2021

I have been a customer of Bill Kay Honda for well over a decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, th More

by raes_mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 17, 2021 -

Bill Kay Honda responded

Thank you for your feedback. We are very sorry that you didn't have a fully satisfying experience this time and apologize for the wait. We sincerely value your business and hope you will give us another opportunity to serve you.

August 14, 2021

The employees are always attentive, kind, smart and fast in the service department. They didn't try to sell me anything you didn't I couldn't use. More

by lucklesssorry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Aug 16, 2021 -

Bill Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

August 14, 2021

Very friendly and very helpful, very thorough, explained everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. More

by jjohnson1351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 16, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 13, 2021

I Was treated very well their. Was fast and friendly. Answered all my questions. Even sent me videos and helped set up the screen and connected my cell phone . More

by donnajensen58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Aug 16, 2021 -

Bill Kay Honda responded

Donna, it's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Kay Honda!

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