We stopped in to look at a Nissan Leaf. Mr. Berman took care of us from begining to end and we ended up driving away a new Leaf that same day on a 24 month lease. He was knowledgeable, passionate, and communicated the car's attributes clearly and correctly. We are very satisfied and have recommended him to our friends. We hope to be back soon.

Zack and Laura Bravos

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I am 55 years old and have done a fair amount of mechanic work, transmissions, head rebuilds when I was younger and I have NEVER been to such a terrible, DISHONEST repair shop as this one! I brought my car in for a hard starting problem and without even my approval, they start cutting the rear suspension off and part of the frame!! I got the car back with the same problem and had to pay the bill to get it back! I called the police, but because BILL KAY is lining the village sales tax chest in downers grove, guess who one that battle?! STAY AWAY FROM THESE GUYS!!!

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I went in on Presidents Day weekend with a pre-approved $30K letter from Cap One Auto Finance. The Salesman immediately stated that he could do one even better for me and get me approved with a Prime Bank (Nissan Motor Acceptance Corp) for a higher amount. I received a great rate, $8K in rebates, and they paid off the remaining balance of my trade in. This was by far the best experience I have ever had at a car dealership, and I will continue to be a customer for years to come.

Highly recommended!

Herb Orengo
West Chicago, IL.

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We had been looking for a SUV for several weeks and had narrowed the selection down to several makes. At the last moment we also included Nissan and were happy we did. The sales team there was extremely friendly and courteous. Adam Fick was our salesman. He was particularly helpful and responsive to our questions. He understood that initially, the first time we walked in, we were just looking so that we could compare with other makes. No pressure, but he made sure that we had all of our questions answered and that we could test drive the specific model that we would want. Several days later we did a second test drive of the 3 makes we liked best. Nissan was one of those. Adam once again was very friendly and helpful. He provided exactly the car we wanted for our second test ride and we did end up buying that same car. The Bill Kay sales team gave us an excellent price without the usual haggling. We purchased a 2013 Rogue SV AWD and are very happy that we did.

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On Saturday, October 27, 2012, I went to Bill Kay Nissan knowing exactly what kind of car I wanted. When arriving at the dealership I was greeted by a very friendly salesman named, Greg. What I wanted wasn't in their inventory but Greg and a "general manager" offered to order the vehicle for me. I gave them a $500 deposit and they promised me they would either locate the vehicle in transit and have it shipped to Bill Kay’s facility or they would order it from the factory. At most, they told me it would take 6 weeks. I was thrilled and felt satisfied my needs were being met.
Greg told me he would call me on Monday and let me know the status of the transaction. Monday came, no phone call. Tuesday came, no phone call. So I called him. No return. Called again. He returned my call, with no news on the transaction. He said he'd let me know the status by Friday. Friday came, no phone call. I waited until the following Tuesday and I ended up calling him. He returned my call with the same story--they have been unable to locate one in transit. He said he will definitely know something by Friday--I can count on a call. Friday comes, no phone call. Waited all weekend. I called Greg on Monday, no return phone call. I called and left messages for Greg every other day for 6 business days. He never returned a call.
Well, I had enough, I went into the dealership on Saturday, December 8th—42 days after they took my $500 deposit to get an explanation. Greg greeted me at the door friendly as usual, I had to re-introduce myself and then he remembered me and proceeded to tell me the same story that they were having no luck locating the vehicle I was looking for. I asked for my deposit back and then drove 25 miles north to St. Charles Nissan. In the 30 minutes I was inside the dealership in St. Charles, they guaranteed me they could help me out—they located what I was looking for and made delivery of my vehicle within 4 days of my visit.
I was absolutely shocked at the lack of responsiveness of Bill Kay Nissan. I didn’t even need to be sold, I was ready to buy, finance friendly and all they had to do is find something. Just a complete and total failure by Greg and Bill Kay Nissan… but he was a nice guy.

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I have been using Bill Kay Nissan to service my Nissan van for the past few years. Every time I go in there (which is typically 2 or 3 times a year), they come up with all these maintenance needs. So finally last week when they said I have to change my rear breaks again (less then two years since the last change and only 20K from the last change), I had enough and sold my quest and brought a Honda van.

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This is my third car purchased from this dealer, and my son's 2nd. We always walk out feeling like we were treated with respect and without pressure. I am straight up with my salesman, and he always is kind and courteous and gives me the best deal possible. I never have buyer's remorse. I love the Nissan product and will continue to refer Bill Kay Nissan of Downer's Grove. They are wonderful in sales, service, and friendliness. We always feel welcome whether we are browsing or buying. Another successful sale and a happy customer.

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I have been looking for a new car since the beginning of the year. I had my heart set on an infinity FX35 or EX. After test driving the Infinity and the Murano, I found no difference. I also got all the features I wanted for a lot less. I love my Murano and am very happy for the positive experience I had with Bill Kay Nissan.

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We've been looking for a car for 2-months. Narrowed search to two cars. E-mailed Chaplin several times which he promptly answered. We stopped in for a test drive then sat to go over options, pricing and availability. He was very attentive to our questions and concerns. One hour later we told Chaplin to get paperwork ready and order vehicle. We were very happy with the way we were treated and the vehicle we went home with the next day.

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Honest. Reputable. Great Price. This place by far beat any used car price that we have looked at for the last 2 months. The car was in great delivery condition. They were short handed and Chaplin did a great job, sweating, trying to run around and accommodate the delivery. I am very thankful to have a dealership go out and look at the car and tell me exactly the problems, if they see any, and actually fix them prior to us coming in. Only disappointment is they did not fill up the car, but that keeps costs down for customers so I got over that shock fairly quickly after thinking how much gas costs me. However, they did fill up more than enough gas for us to go a few days prior to filling up. Bill Kay was probably the best experience that we have had since purchasing cars. Keep up the great work, and the manager should GIVE THIS GUY A RAISE!!!!!!! If it wasn't for his honesty and candid approach we probably would still be looking for our perfect car. We need more people like him in dealerships.

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