Bill Kay Nissan of Downers Grove

Bill Kay Nissan of Downers Grove
1601 Ogden Ave
Downers Grove, Illinois 60515
(888) 448-1554

Manufacturer: Nissan

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Twenty-Four Month Rating: 4.0/5
27 Reviews
Bill Kay Nissan of Downers Grove

Overall Score: 4 Star Rating4.0



About Bill Kay Nissan of Downers Grove
Certified: Bill Kay Nissan of Downers Grove
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bill Kay Nissan of Downers Grove has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


tatoc
4/9/2012 2:32:02 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Manager

My Review of Bill Kay Nissan of Downers Grove:
worst experience ever, they didn't know how to fix a problem with my Murano shifter, it took them 4 visits to fix the brakes.

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Cndlelvr
3/28/2012 12:43:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Casale

My Review of Bill Kay Nissan of Downers Grove:
The minute I walked thru the doors I had friendly service. Joe Hart and. Tony Casale helped us 100%!!
They listed to what we needed and found us a car that we can afford and gas efficient! I would go back and have already referred a friend.
A+ all the way around!

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mattandbrook
3/25/2012 12:17:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy Plochocki

My Review of Bill Kay Nissan of Downers Grove:
After a frustrating experience dealing with 2 local dealerships, I found the exact vehicle I wanted on Bill Kay's site. I emailed them and Jeremy replied within 5 minutes. Despite the fact that I live 3 hours away, he was eager to negotiate with me. We settled on a price and 36 hours later I was driving it off the lot. This guy is a pro and knows exactly how these Internet deals should work. No 'let me talk to my manager' and no stalling, just make the deal, sign the papers, and get on the road. I'll buy my next Nissan from here, too.

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jbarr
3/9/2012 9:46:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Casale

My Review of Bill Kay Nissan of Downers Grove:
Excellent dealership, very willing to work with you and meet your needs. Would recommend to anyone looking for a new vehicle. Salesmen Tony Casale is friendly and not pushy. Second car I've purchases from there in 2 years. Great place!

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automec1974
12/21/2011 2:40:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy Plochocki

My Review of Bill Kay Nissan of Downers Grove:
I went to Bill Kay to look into the purchase of a used car. I have serious Credit issues and i knew that going into the Dealership. I wanted to rebuild my credit and a auto loan would help me do so. Jeremy had contacted me through another loan site i regestered with and told me that he would be happy to assist me and therefore i went in. From the moment i entered the store the reception of the staff was amazing. They were happy and very professional. I filed out the necessarry paperwork and one of the managers talked to me. He made me aware that he couldnt finance me on a used car because of my low credit rating. He then told me that he had worked it out with Nissan Finance to secure me a 2.9 percent rate on a 2012 Nissan Sentra. I was floored and almost in tears. I went in knowing i would likely not be able to get a loan and if i did it would be at a very high interest rate to getting a Fantastic rate along with a rebate on the new car purchase. The down payment was very affordable and i was very surprised at the outcome at the dealership. I have always had medocre experiences at dealerships but the Staff at Bill Kay made my experience The best auto purchase i have ever had in my life. I love my new car and i would recommend the amazing staff at bill kay to anyone. The finance manager that helped me with the loan paperwork was very informative and made the process in his office very comfortable and un pressured. The whole experience was amazing. I have had a rough few years and the purchase of this car has given me hope that i can rebuild my credit and have good happen to me. Thank you so much Bill Kay for the best car purchase i have ever had. I can only give them five stars or i would give them as many as i could. From walk in to drive out the experience was amazing and the staff went above and beyond to treat me like a valued costomer.

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lollabgood0808
11/5/2011 1:43:43 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jessica Maciaszek

My Review of Bill Kay Nissan of Downers Grove:
Today I went in to test drive 2 specific cars that were on the dealership's web page. I had an appointment, so I assumed that they would be available. Low and behold, I was told that both those used cars could not be sold. I was then directed to more expensive cars on their lot. I do not like to be playing games, especially "bait and switch". Not sure if I will go back to this dealership. It's a shame, because I bought my daughter's graduation car here and thought they were good then.

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PIPERKNOCKER
10/24/2011 11:07:42 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Casale

My Review of Bill Kay Nissan of Downers Grove:
I found the vehicle online, and drove down to see it. It was in great shape with a good price. My odd situation was that I wanted to trade on the vehicle, but would not have my trade available for 9 days. The dealership ensured a competitive bid on my trade, took a reasonable deposit, and held the vehicle for me until I could provide my trade. Further, a sales person delivered the vehicle to me at my place of work; swapping my trade in the parking lot. A few mailed documents later everything was good to go. I was even given a set of model-specific floor mats,

Though the dealership is a little far from home to utilize for servicing my vehicle, their ability to facilitate a solid transaction was excellent.

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pinktink
7/19/2011 1:11:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim A., Justin D

My Review of Bill Kay Nissan of Downers Grove:
This is my 3rd new Nissan Quest we've bought from Bill Kay Nissan. Our experience was great. They were informative and very helpful. Tim was able to answer all our questions. They were very patient and not pushy at all. I've had several friends that have bought new and used cars from them and will continue to send people there.

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Gary Polic
6/28/2011 4:25:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Prell

My Review of Bill Kay Nissan of Downers Grove:
Steve has been my service consultant for many years. These are the reasons why I scored him so high.
Customer Service: Always listens and delivers on a timely fashion. He under promises and over delivers. Very patient and kind in his communication.
Quality of Work: I've never been disappointed when I drive my car off the lot after every service scheduled.
Friendliness: Steve treats me like I'm his best friend and always has my best interest at heart. He is always puts me and my concerns first and doesn't debate the issue at hand. Works with me like I'm his boss!
Overall Experience: Being a leader in the customer service industry myself, with over 250,000 clients, I actually storytell using his example as he serves me as a client, to my over 3,500 employees.
Price: Steve has always went above and beyond to give me the best options available to service my car. He has actually helped me extend my warranty under certain circumstances.
I have driven Lexus' all my life and have experienced excellent customer service with those dealerships. However, nothing quite compares to the overall experience I've had with Bill Kay Nissan in Downers Grove and Steve Prell.

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toyotabest
6/10/2011 11:37:10 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jeremy, Nick , Joe

My Review of Bill Kay Nissan of Downers Grove:
Walked in to Bill Kay Nissan on Monday to purchase a minivan for my wife. They told us that she was approved through nissan at 2.9% that very same day they just needed her tax returns and proof of address. When we provided them with that 1 day later they told us that they cannot finance her because she owns 3 business' and is "self-employed". Then some IDIOT sales manager said banks don't approve people who are self employed anymore. Long story short, we left that dealership and went to a toyota dealer where we drove off with a brand new minivan in less than 2 hours. DO NOT BUY FROM BILL KAY NISSAN. They're an absolute JOKE!!!!!!!!!!!!!!!!!!!!!

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