Bill Kolb Jr. Subaru

Terrible Sales Service Our sales associate was extremely disorganized. I came to Bill Kolb to trade in my leased Forester and lease a new Forester. The first time I was th Our sales associate was extremely disorganized. I came to Bill Kolb to trade in my leased Forester and lease a new Forester. The first time I was there we discussed a car on the lot and a car that would be arriving soon. After a couple hours working out pricing I left to discuss it with my wife. I had specifically stated I did not want the maintenance plan ($600+ for a few oil changes that you wait at least two hours for). I returned a few days later and after shaking on a deal for a Forester on their lot, the associate spoke to management and returned to say he could not give us that deal on that car. He stated, "I don't know how I came to that number." I walked out of the dealership. The associate called me that evening saying he mixed up the car on the lot for another forester that was to arrive in the coming weeks. I returned for a second time and agreed on a price for the incoming Forester which had a few extra features (fog lights, floor liners, LED lighting, etc.). When we came in to sign the paperwork we realized the maintenance plan had not been removed. We had spent hours debating pricing and the associate could have easily showed us a lower price had that plan not been included. When my wife went to finally pick up the car she realized there were no fog lights. This was the most valuable extra feature that somehow was left off the car. The salesman said they were never included. I then showed him a picture that HE TOOK on my phone of all the extra features that should have been included. He again stated he didn't remember take the picture or telling me about these extra features. After some debate as to whether they take the cost of the lights off or install them he agreed to have them installed. So we would have to return another day to pick up the car. After we picked up the car we realized one of the fog lights did not work. We had to return again to have it repaired. More

NEW CAR SALE 3RD VEHICLE PURCHASED AT BILL KOLB JR AND i RECOMMEND BOTH THE DEALERSHIP & SALESMAN -HOWARD. AS WELL AS THE SERVICE DEPARTMENT. THEY ARE COURTEOUS AN 3RD VEHICLE PURCHASED AT BILL KOLB JR AND i RECOMMEND BOTH THE DEALERSHIP & SALESMAN -HOWARD. AS WELL AS THE SERVICE DEPARTMENT. THEY ARE COURTEOUS AND KNOWLEDGEABLE More

Howard is awesome Most people hate buying a new car and having to haggle over pricing and other details. Howard made my buying experience painless and easy throughout t Most people hate buying a new car and having to haggle over pricing and other details. Howard made my buying experience painless and easy throughout the whole process. Very accommodating and knowledgeable. More

Excellent service at Bill Kolb Subaru My husband and I were very pleased with our new car buying experience at Bill Kolb Subaru. Howard Bonfield, our salesman, thoroughly and clearly expl My husband and I were very pleased with our new car buying experience at Bill Kolb Subaru. Howard Bonfield, our salesman, thoroughly and clearly explained each step in the purchase process. He spent an abundant amount of time pointing out the various amenities of the car. We found him to be very personable. All in all, this was an extremely positive experience. More

Excellent salesman Gary Mendelsohn at Bill Kolb Subaru was the perfect salesperson. He was hassle free from the very beginning. Gary was knowledgable and patient, clea Gary Mendelsohn at Bill Kolb Subaru was the perfect salesperson. He was hassle free from the very beginning. Gary was knowledgable and patient, clearly explaining everything in easy to understand language. Buy your Subaru st Bill Kolb and ask for Gary! More

Would buy again Bought a used 2018 Impreza over the weekend, and it was a great experience. Richard Knel was our sales consultant and Marty Shuvall the business manag Bought a used 2018 Impreza over the weekend, and it was a great experience. Richard Knel was our sales consultant and Marty Shuvall the business manager. Rich was personable, professional and a pleasure to work with. Since the sales consultants are not working on a commission, there is less pressure to buy. Their no haggle policy is great, you know the best price for the vehicle and you choose, based on condition and miles. I got a good deal, and landed a newer car with Eyesight. Marty was also extremely helpful to get financing for the terms needed and walked us through the extended warranty options without pressure. During the delivery on Saturday, Rich stepped through all the documents that needed to be signed while the car was being prepped. There was one small issue that was quickly addressed before leaving the lot. In addition, they helped us take care of all the registration needs. I would highly recommend Bill Kolb Jr. Subaru to anyone who is thinking of buying a per-owned Subaru. They have a great inventory. More

Painless Bought a used 2018 Legacy here 3 weeks ago, and it was a great experience. Richard Knel was my sales consultant, and he was personable, professional a Bought a used 2018 Legacy here 3 weeks ago, and it was a great experience. Richard Knel was my sales consultant, and he was personable, professional and a pleasure to deal with. The sales consultants are not working on a commission based salary, so there is no pressure to buy, and the no haggle policy is great as well. Makes it easy to shop here. I got a fair deal, and that was exactly what I was looking for. I would highly recommend Bill Kolb Jr. Subaru to anyone who is thinking of buying or leasing any car that they have on the lot. I don’t have a single complaint about my experience there, and I am very happy with the car I purchased. Chris Butler. More

Just an excellent experience as we had when we purchased our Howard is a pleasure to work with. And Subaru is an excellent vehicle. Just a pleasant way to purchase a car. I would definitely see Howard again f Howard is a pleasure to work with. And Subaru is an excellent vehicle. Just a pleasant way to purchase a car. I would definitely see Howard again for our next car. More

Great Experience! I had a wonderful experience working with Howard purchasing a pre-owned Crosstrek from Bill Kolb Jr. Subaru. Howard helped me through every step of th I had a wonderful experience working with Howard purchasing a pre-owned Crosstrek from Bill Kolb Jr. Subaru. Howard helped me through every step of the experience including patching up some mistakes made by his counterparts in Finance. The dealership's clear and transparent pricing was a very welcome change to the other surrounding dealerships. I would highly recommend working with Howard and Bill Kolb Jr. Subaru if you want a hassle-free, patient, and understanding car buying process. More

2019 Forester Experience with the Bill Kolb, Jr. dealership has been extraordinary. I was introduced to it in 2016 when I leased my first Subaru. At that time, Mr. Experience with the Bill Kolb, Jr. dealership has been extraordinary. I was introduced to it in 2016 when I leased my first Subaru. At that time, Mr. Holman Cano was the dealer representitve who guided me through the selection process. A few days ago, once more, Mr. Cano with great patience, indulged me as I went through a personal process to arrive at a vehicle choice. Ultimately, I could not be more pleased! And, in my opinion, the service department has been efficient and conscientious. They took great care of my first Forester. I know my new one will be in great hands! More