Bill Kolb Jr. Subaru

Stress free & great value Very knowledgeable & a lot of inventory. Best price after having checked online alternatives and other dealers. Plan to buy our next car at Bill Kol Very knowledgeable & a lot of inventory. Best price after having checked online alternatives and other dealers. Plan to buy our next car at Bill Kolb. Several friends have reccomended it to us and Ross in particular. Great overall experience! More

Great Experience at Bill Kolb This was my first Subaru purchase, and it definitely won't be my last. Howard, my salesman, was knowledgeable, professional and courteous throughout t This was my first Subaru purchase, and it definitely won't be my last. Howard, my salesman, was knowledgeable, professional and courteous throughout the process. The price was fair, the value for my trade was more than fair, Howard was upfront about the costs, and there were no surprises with financing or hard sells. I've never had the paperwork so easy! I chose to wait for a vehicle in transit, and Howard was communicative and responsive until it arrived, when he worked with my schedule for the delivery and walked me through the various features of my new Impreza. Overall a great experience, they set a high bar. More

First time Subaru owner Everyone that I worked with at Bill Kolb was very kind and patient. Showed me everything I needed to know about the car. Paper work was discussed and Everyone that I worked with at Bill Kolb was very kind and patient. Showed me everything I needed to know about the car. Paper work was discussed and everything was explained before anything was signed. Would recommend my salesman to family and friends. Super easy and was not pressured into anything. Great experience all around from beginning until the end. More

Turn of the century service dept just doesn't cut it today It pains me to have to give a two star review to a business where most of the people I dealt with were pleasant and nothing terribly wrong occurred. B It pains me to have to give a two star review to a business where most of the people I dealt with were pleasant and nothing terribly wrong occurred. But I haven't had a service experience this poor for at least 15 years. It started with pulling onto the lot and seeing no signs or people to direct me to the service area. After a bit I *did* see what might be a small service tent but there was no one to be found and the tent was blocked by a line of cars. Thinking that maybe the system here is to park in line and then find the service area I did so. It was only after I got out and started to head into the dealership that someone approached and told me I had to move my car - it was in the line of cars that had been serviced and were waiting for their drivers (?!?!?). He didn't care where I parked my car it just couldn't be there. So I drove around and found a space on the sales side. Then I went in, waited, and stood in front of a service rep. Who apparently had no access to the information I had entered on the website when I made the appointment - such as why I was there or what the car's mileage might be. To add insult to injury I was told that I had to go back out into the driving rain and get the VIN off my car before they could proceed. Which I did. Afterward I headed off to the customer 'lounge'. A small, depressing room which at various points during my wait had more customers than seats. Which had no exterior windows nor opening to a larger area. With a weird coffee maker and (when I entered) no coffee cups and a solitary Nutri-Grain breakfast bar, its main 'amenity' was a loud TV most of the occupants did their best to ignore. A little under 2 hours later they had finished my car's oil change and I was on my way. Very happy to have left turn of the century service behind. I can only compare this to the dealerships where I get our two other cars serviced (neither of which is a 'luxury' nor 'premium' brand). At both locations I follow the 'service' signs into a weather proofed garage where I am greeted by a service rep, handed a tag, and asked to sit in front of another rep. Who accesses my appointment info, makes sure it is all correct, and has me sign paperwork. I then head off to the customer lounge where there are normal coffee makers, bagels and other refreshments, and a large area with plenty of comfortable seats both close to and far away from the TV. Would I go here again for service? Maybe...but only if I got a loaner car. More

Magnificent experience My experience was more than EXCELLENT. In all my years of car shopping have I ever been treated so professionally! From beginning to end! With the My experience was more than EXCELLENT. In all my years of car shopping have I ever been treated so professionally! From beginning to end! With the end result totally in my favor. More

Howard is a 5 Star kind a guy Howard at Bill Kolb Jr. Subaru was recommended to us by a family member and Howard delivered a 5 star service in every interaction we had with him. Be Howard at Bill Kolb Jr. Subaru was recommended to us by a family member and Howard delivered a 5 star service in every interaction we had with him. Be it in person, on the phone or via email. He did not only have all the answers and the patience we needed he's also a genuinely good human being who truly cares about his customers and delivering a great customer experience. Howard has a wealth of knowledge and didn't leave one question unanswered. (No wonder he has so many trophies on his desk) Excellent experience all around! We found a home with Bill Kolb Subaru and Howard! Highly recommendable! Thank you Howard and speak soon! Ralph & Lenise More

Another great Subaru purchase This is the 4th Subaru our family has bought from Bill Kolb. I once again had Howard Bonfield as my Salesman. He is totally professional and very pers This is the 4th Subaru our family has bought from Bill Kolb. I once again had Howard Bonfield as my Salesman. He is totally professional and very personable. I consider him to be a valuable asset to the Bill Kolb. Jr. Sales Team. My purchase was made painlessly and I was able to pick up my vehicle same day. I look forward to continue my relationship with Bill Kolb Jr. and I once again thank Howard for his efforts in making this another pleasurable experience. More

Vehicle Purchase Everything about my experience at Bill Kolb Subaru was positive and pleasant. From purchasing my new vehicle to trading in my old one. My sales person Everything about my experience at Bill Kolb Subaru was positive and pleasant. From purchasing my new vehicle to trading in my old one. My sales person was amazing and all the employees of this dealership were friendly. knowledgeable and friendly. This is the first time I have ever actually enjoyed purchasing a new vehicle. More

Bait & Switch Alert Wow, what a scam! I called on a Thursday to make an appointment to test drive a specific car the next day. I ask them to make sure it's still availabl Wow, what a scam! I called on a Thursday to make an appointment to test drive a specific car the next day. I ask them to make sure it's still available and if anything changes, let me know so I don't make that 1.5 hr drive. When I got there, the manager told me "sorry, the car was just sold, can we offer you something similar?" You would think this bait and switch gets old but I guess not. This is a shady business! You're rolling the dice if you decide to visit this place. Good luck! More

Excellent salesman & dealership- Salesman very knowledgeable- communicated re: delivery status of vehicle ordered; thoroughly explained features & operation of vehicle on delivery; ca Salesman very knowledgeable- communicated re: delivery status of vehicle ordered; thoroughly explained features & operation of vehicle on delivery; called and emailed if I had questions or needed further explanations about operation More