Bill Kolb Jr. Subaru

Easy Leasing Process Mel was very kind and helpful. She made the old car trade-in and new car leasing process, including the transfer of car insurance, very easy. She eve Mel was very kind and helpful. She made the old car trade-in and new car leasing process, including the transfer of car insurance, very easy. She even speaks Spanish if necessary. More

Seamless comfortable purchase process Usually anxious about buying a car but Ross Keller let me set me own pace, answered my questions and didn’t “push”. Ross helped me come to my own deci Usually anxious about buying a car but Ross Keller let me set me own pace, answered my questions and didn’t “push”. Ross helped me come to my own decision. He knows how to listen to a customer. More

Had a great experience buying a used car from Ross Ross was very understanding and friendly. He did a great job in finding the car that would be the best fit for me. I would be happy to buy from Ross Ross was very understanding and friendly. He did a great job in finding the car that would be the best fit for me. I would be happy to buy from Ross again! More

Howard Bonfield is Excellent and Covers Everything Howard Bonfield is very detailed oriented and works hard to please and cover everything. He found us a car when in stock was basically depleted and we Howard Bonfield is very detailed oriented and works hard to please and cover everything. He found us a car when in stock was basically depleted and we weee very happy driving away in our new Outback Limited the following day. Howard goes over every feature so my wife could use each one. Very pleased and only suggest a complimentary wire to connect your phone would be a great idea as that was all that was missing. Another suggestion is to have expand brackets as the new windows require moving the expand to a new location. A slip in bracket seems like a good idea. Great pricing strategy! More

Excellent Buying Experience Everyone at the dealership was thorough, friendly and efficient. Chris and Howard were a pleasure to deal with and provided excellent service. The w Everyone at the dealership was thorough, friendly and efficient. Chris and Howard were a pleasure to deal with and provided excellent service. The whole purchase experience was so easy. I was very happy with the service Kervin provided going over all the paperwork and the vehicle during the delivery process. More

Excellent John Fitzgerald is very personable, knowledgeable, and professional. Could not have asked for a better experience. He went above and beyond, I woul John Fitzgerald is very personable, knowledgeable, and professional. Could not have asked for a better experience. He went above and beyond, I would definitely recommend this salesman and dealership. More

Stress free & great value Very knowledgeable & a lot of inventory. Best price after having checked online alternatives and other dealers. Plan to buy our next car at Bill Kol Very knowledgeable & a lot of inventory. Best price after having checked online alternatives and other dealers. Plan to buy our next car at Bill Kolb. Several friends have reccomended it to us and Ross in particular. Great overall experience! More

Great Experience at Bill Kolb This was my first Subaru purchase, and it definitely won't be my last. Howard, my salesman, was knowledgeable, professional and courteous throughout t This was my first Subaru purchase, and it definitely won't be my last. Howard, my salesman, was knowledgeable, professional and courteous throughout the process. The price was fair, the value for my trade was more than fair, Howard was upfront about the costs, and there were no surprises with financing or hard sells. I've never had the paperwork so easy! I chose to wait for a vehicle in transit, and Howard was communicative and responsive until it arrived, when he worked with my schedule for the delivery and walked me through the various features of my new Impreza. Overall a great experience, they set a high bar. More

Turn of the century service dept just doesn't cut it today It pains me to have to give a two star review to a business where most of the people I dealt with were pleasant and nothing terribly wrong occurred. B It pains me to have to give a two star review to a business where most of the people I dealt with were pleasant and nothing terribly wrong occurred. But I haven't had a service experience this poor for at least 15 years. It started with pulling onto the lot and seeing no signs or people to direct me to the service area. After a bit I *did* see what might be a small service tent but there was no one to be found and the tent was blocked by a line of cars. Thinking that maybe the system here is to park in line and then find the service area I did so. It was only after I got out and started to head into the dealership that someone approached and told me I had to move my car - it was in the line of cars that had been serviced and were waiting for their drivers (?!?!?). He didn't care where I parked my car it just couldn't be there. So I drove around and found a space on the sales side. Then I went in, waited, and stood in front of a service rep. Who apparently had no access to the information I had entered on the website when I made the appointment - such as why I was there or what the car's mileage might be. To add insult to injury I was told that I had to go back out into the driving rain and get the VIN off my car before they could proceed. Which I did. Afterward I headed off to the customer 'lounge'. A small, depressing room which at various points during my wait had more customers than seats. Which had no exterior windows nor opening to a larger area. With a weird coffee maker and (when I entered) no coffee cups and a solitary Nutri-Grain breakfast bar, its main 'amenity' was a loud TV most of the occupants did their best to ignore. A little under 2 hours later they had finished my car's oil change and I was on my way. Very happy to have left turn of the century service behind. I can only compare this to the dealerships where I get our two other cars serviced (neither of which is a 'luxury' nor 'premium' brand). At both locations I follow the 'service' signs into a weather proofed garage where I am greeted by a service rep, handed a tag, and asked to sit in front of another rep. Who accesses my appointment info, makes sure it is all correct, and has me sign paperwork. I then head off to the customer lounge where there are normal coffee makers, bagels and other refreshments, and a large area with plenty of comfortable seats both close to and far away from the TV. Would I go here again for service? Maybe...but only if I got a loaner car. More

First time Subaru owner Everyone that I worked with at Bill Kolb was very kind and patient. Showed me everything I needed to know about the car. Paper work was discussed and Everyone that I worked with at Bill Kolb was very kind and patient. Showed me everything I needed to know about the car. Paper work was discussed and everything was explained before anything was signed. Would recommend my salesman to family and friends. Super easy and was not pressured into anything. Great experience all around from beginning until the end. More