Bill Kolb Jr. Subaru

Went and purchased a used 2011 impreza on saturday 4/28/12, my salesman, Jerry Taylor couldnt have been a nicer straight shooting salesman. Price was right on, financing went well. The whole thing too 4/28/12, my salesman, Jerry Taylor couldnt have been a nicer straight shooting salesman. Price was right on, financing went well. The whole thing took about three hours, shopping, test drive, negotiations/financing and signing the paperwork. My wife picked the car up on monday after work. Only problems/issues, 1, The car had only one key so we had to go back and get the additional key/programing, took an hour problem solved. 2. Bumper had a gouge in it, they fixed it, problem solved. 3. The car was not detailed properly, it left alot to be disired, I went home, wiped the interior down with an armoral wipe, vacumed it, some mothers wax on the outside a little tire shine and the car looked new! Totally expected the dealer to do this but I did it problem solved! 4. No tire valve caps, but they did manage to get the Bill Kolb emblem and license plate advertisments on the car, three advertisments on my car but no detail or valve caps, I consider valve stem caps a safety requirement as they prevent dirt and road grime from clogging the valve, preventing pressure adjustments, ironic. I now have this thing with Bill Kolb glued to my car! Bought 4 caps $1.35 problem solved. Got to get a heat gun and get that emblem off then that problem will be solved. 5.The above leaves me to believe that the car was not totally inspected and some details were left unattended, I just hope nothing major was not overlooked. Time will tell. I think my car was overlooked by the prep department, the imprezas look alike and maybe they had two or three in at the same time same color. Maybe they were busy and being "pushed". I just dont see how the detail, valve caps and washer fluid were over looked if the car was pre-certified as indicated and paid for. I could have bought the same car privately for less money and gotten the same assurance that my car was in good order. I didnt mind paying more for the piece of mind a pre-cert car has. This i did not get. The prep department needs to make a check list, and whoever does the work/look over on a certain car needs to sign off on the check list, if issues like im having arise then it can be tracked back to an individual. The customer should get a copy of that check list for piece of mind. Im happy that my issues are small but the truth is in the details in life and the details of Bill Kolbs used cars arent too good in my humble opinion. Im not looking for any compensation what so ever, i just feel you should know as you seem receptive and caring about peoples opinion of Bill Kolb as you should. This I feel goes a long way in terms of customer relation and customer satisfaction. Thank you for your attention to my feed back, respectfully, jb More

I purchased a used 2009 Forester. They had me test drive one with the front passenger side arm rest missing. They did replace it. I asked them for new tires and they told me that they were in good shape. one with the front passenger side arm rest missing. They did replace it. I asked them for new tires and they told me that they were in good shape. I couldn't stop my car in the first snow storm going 15 mph. That's not why I bought a Subaru. I called the dealership and they told me that they couldn't do anything about it. I spent over $600.00 replacing the tires. More

The people at Bill Kolb Subaru were very infomative with any question I had. If there were any sort of issue during the buying process my sales man was especially helpful in making sure the issue was resolv any question I had. If there were any sort of issue during the buying process my sales man was especially helpful in making sure the issue was resolved as smooth and quickly as possible. The atmosphere was friendly and comfortable. I would highly recomend this place and have already put out the good word! More

upon the enthusiastic advice of several friends who own Subarus, I visited Sonny at Bill Kolb Subaru. He gave me detailed information on the many safety and comfort features of the 2012 Outback and worked Subarus, I visited Sonny at Bill Kolb Subaru. He gave me detailed information on the many safety and comfort features of the 2012 Outback and worked with me to find just what I wanted - I told him I didn't need lots of bells & whistles, just good, safe, dependable, and comfortable transportation - and heated seats! The haggle-free, no-pressure sales at Bill Kolb is a pleasure, and Sonny's warm, friendly manner and obvious knowledge of all things Subaru made purchasing my first new car in almost 20 years a pleasure! I've recommended Sonny and Bill Kolb Subaru to many friends and will continue to do so. More

I pre-ordered a 2012 Impreza Sport w/CVT in Oct 2011. It was delivered in Mid December. I have made several purchases at other dealerships and have been most impressed with the customer care that this one p was delivered in Mid December. I have made several purchases at other dealerships and have been most impressed with the customer care that this one provides. Sonny handled the sale of my Car and kept me up to date with it's status at enough intervals that my impatience didn't have a chance to grow too much. In my brief interaction with Ms. Kolb I fully understand why the company is as successful as it is. She is very attentive to the customer and does not hesitate to get involved in order to resolve and issues that arise. Between Chris and Mark I was able to get a couple of issues squared away promptly and professionally. I am happy with the vehicle and will not hesitate to go back when I'm ready for my next one. As with all dealerships, the service/parts dept is where you will spend the big bucks. Luckily I have not had any serious issues with my 3 Subaru's yet but I have ordered parts at Bill Kolb and they got the parts for me right away and called me as soon as they came in. The Service Techs are friendly and easy to talk to about mechanical issues if you're a DIY type like me. And they won't charge extra for fixing whatever you break afterwards lol. Overall... Good dealership so far. More

Having to face the unnerving notion of replacing our trusty eighteen-year-old Honda workhorse amid ever-increasing household expenditures, was not a task we particularly relished undertaking anytime soo trusty eighteen-year-old Honda workhorse amid ever-increasing household expenditures, was not a task we particularly relished undertaking anytime soon. Yet, duty called. Impulsively, we turned to what we knew...Hondas. It didn't take long to realize subsequent to visiting several dealerships, that our long-standing tradition of exclusively purchasing new cars, was no longer a viable option for us at this time. Reluctantly, we were compelled to consider the prospect of going the used car route instead. Thankfully, friends of ours suggested Bill Kobb Jr. Subaru, on Route 303 in Orangeburg. Experiencing favorable ownership of several Subarus, and knowledgeable of their upstanding reputation respective of used car sales; our friends remained highly confident of us achieving the ultimate in personal satisfaction therein. How right they proved to be. Immediately upon entry we sensed something uniquely distinctive about the place. Not only was said locality physically packed and bustling with a continuum of consumer inquiry and related happenstance, it too seemed enriched with an overwhelming ambience of eagerness and excitement radiating from both shoppers and assigned associates alike. Before long a most welcoming representative who eventually inquired if we had a scheduled appointment approached us. Accordingly, we readily acquiesced our dual debacle of not only being void of a previously arranged engagement, but basically unenlightened as to the overall nature of a Subaru. Without delay he assured us someone would be available to assist us. Enter Mr. Aaron Santiago, Sales Consultant. Although in between prearranged meetings, Aaron's overall attention and demeanor toward us was collective, fixed and genuinely cordial. Moreover, he was in ready possession of a quick-witted, highly insightful reserve of relevant automotive facts and concerning particulars at hand. Upon an initial advisement of financial parameters and expectations, Aaron suggested a 2011 Impreza. Soon thereafter we found ourselves actively behind the wheel of same, experiencing an advanced level of motoring upon local streets and parkways like never before. In the vehicular sense, we were sold. However, after sitting down and working with actual figures, the numbers were just not adding up for us. Enter Mr. Michael Poznanski, Sales Manager. Like everyone we met thus far, Michael too was extremely pleasant and most responsive in further consideration of our current pecuniary pickle. Straightaway, he had put forth several economic options including leasing, which did not appeal to us at all. In full understanding, Michael ultimately proposed to purchase our old clunker and facilitated discovery of a more manageable interest rate on a car loan. Last but not least, enter Mr. Paul Spiegel, Financial/Service Consultant. Paul proved most influential in alleviating last minute financial anxieties as well as affording us a great rate on an extended full-service contract for our newly purchased Impreza. To date we are throughly enjoying our Subaru knowing that we've achieved the maximum in exceptional vehicular performance, safety and premium value. Thank you, Bill Kobb Jr. Sincerely, Robin & Jimmy Condoluci More

Stuart and the financing person (whose name escapes me) worked hard all day to put this deal together for my son and me. My son got the car he dreamed of, which we were searching for online for months, an worked hard all day to put this deal together for my son and me. My son got the car he dreamed of, which we were searching for online for months, and I got the price and terms I could handle. I had "problem financing" so I know it wasn't an easy task. Hats off to them for their extra "above and beyond" effort to let me drive home in my son's new 2006 Subaru Impreza WRX. More

I am leasing a 2012 Impreza. The whole experience at Bill Kolb Subaru was so pleasant and virtually stress free! Sonny is an excellent salesman; very friendly, thorough, and knowledgeable. I will defin Bill Kolb Subaru was so pleasant and virtually stress free! Sonny is an excellent salesman; very friendly, thorough, and knowledgeable. I will definitely be recommending Bill Kolb, Jr. Subaru. More

I just picked up my 2011 Subaru Legacy today and I have I just picked up my 2011 Subaru Legacy today and I have several concerns with how the transaction was handled. I test drove two cars on Thursday I just picked up my 2011 Subaru Legacy today and I have several concerns with how the transaction was handled. I test drove two cars on Thursday night and called the salesman on Friday morning to let him know what car I intended to purchase. He said he would get the paperwork started and I agreed to come by after work around 5pm. I ended up getting stuck in a meeting and did not make it to the dealership until around 6pm. Luckily, there were a few very helpful salesman still available and I was able to complete the paperwork (Ross had already left for the day). I then met with Paul, the finance manager. I had already run my credit that week to make sure I knew what my interest rate should be. When I asked him the rate, he told me it would be 4.69%, much higher than I was expecting. I told him flat out that I was not paying above 4% and reconfirmed my credit scores. He immedialtely obliged and did not give me trouble with this. I know its common practice to pad the interest rates so I was not surprised about this. He then asked for a check for a $500.00 deposit and advised to bring the remaining amount in a bank check when I picked the car up. When I came in on Monday, I brought my bank check with me and began signing the financing paperwork. I double checked the rate and monthly payment (just in case!) and everything looked good. I gave the salesman my down payment bank check and he told me I was $500 short. I told him I had given my deposit to Paul in finance. The salesman went and check around and came back telling me the check "had been lost and no one knew who it belonged to so they shredded it". I was a bit confused that my check was "lost" and "found" within such a short period of time. In addition, whoever found the check did not bother to check the name and find the buyer's file. They just "shredded" it? I then wrote another check to cover the deposit. The salesman took it and went to the finance office. He came back and told me it "wasn't going through", implying the check was bad. He asked for a credit card and I told him I only used debit and the funds were coming from the same as the checking account. He went and ran the debit card and it went through immediately. I told him I was very concerned that I had paid for my deposit 3 times now and it was entirely possible that all three amounts would be deducted from my account. There was no way to prove the original check had been shredded and in addition, the other check was called in via "telecheck" and could potentially come up in my bank account as a charge at some point. I will continue to check my account to see what happens with this. It is very disconcerting that they are so careless with customer checks. There was obviously an issue with the second check being called in because the money was definitely in the account (it went through with the debit card!) Other concern of mine was when I overheard another salesman on the phone with another customer. He was telling him that "the pricing wasn't negotiated over the phone but he was welcome to come in a dicuss it" and also that "they wouldn't lose a deal over pricing". To me, this indicated the pricing was flexible. When I went in to buy my car, I was told that there was one set price and absolutely no negotiating on it. I paid full price but for some reason, the other salesman was telling another customer that they would consider offers. Although I love the car, I am a little nervous with Bill Kolb Subaru and I waiting to see what happens with my other two deposit checks. I didn't like the fact that they were so casual about losing my first check and expected me to just write up another one. Be careful with this dealership. Make sure you check your credit before going to finance, definitely ask for the carfax and get everyone's name (in case they lose your checks!!) The car is nice but I feel as though I could have gotten the same car anywhere else. More

I purchased a 2010 Legacy GT that had been part of the Subaru buy-back program. I put a deposit on the car one week before making the trek down from Massachusetts to buy the car. When I arrived my sales p Subaru buy-back program. I put a deposit on the car one week before making the trek down from Massachusetts to buy the car. When I arrived my sales person was waiting for me and had the car out and ready for a test drive. The sale was smooth and easy with no surprises. I had cold feet about purchasing a buy-back vehicle a few days before heading down and left a message for the owner of the dealership. She returned my call late on a Friday night after returning from vacation. Needless to say I was satisfied with her answer(s) and impressed by the call-back. 10k later and the car is great and living up to expectations. Thank you Bill Kolb Subaru More